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Thread: soap error when trying to send mail from zimbra web client

  1. #1
    pheonix1t is offline Active Member
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    Default soap error when trying to send mail from zimbra web client

    hello,
    I just installed zimbra 5 on sles10. I got a few errors authenticating to ATT but I resolved that (easier to auth to an ATT server that DOESN'T require SSL on port 465. This server is smtp.sbcglobal.yahoo.com)

    We have novell groupwise using the zimbra as email gateway - when emails get sent from groupwise server email go out to ATT fine. But when I try to send email from zimbra web client, I get soap error. I can't paste the errors because it's a bunch of letters and numbers.

    What would cause this? Postfix works fine relaying to ATT but when using zimbra web client sending fails.

    Oskar

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Visit your servers > mta tab > you didn't happen to change the 'Web mail MTA Hostname:' by chance did you? (While we're at it, what's your 'enable dns lookups' checkbox set to?)
    An error from your web-client (pic maybe?), mailbox.log, or zmmailboxd.out (in /opt/zimbra/log/) is gonna be needed sometime - otherwise there's a few hundred things it could be...

  3. #3
    pheonix1t is offline Active Member
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    Default errors from webmail client when sending out

    msg: system failure: MessagingException
    code: service.FAILURE
    method: ZmCsfeCommand.prototype.invoke
    detail: soap:Receiver



    The above is what I get from webmail client on popup error box.
    I can't upload a screen shot because file size is bigger than what zimbra forums allow to upload (65kb is my size, forum max is 19kb or something like this).

    webmail mta is set to domain name (not hostname.domain name, just domainname). the DNS box is checked.

    I'll include a tail -40 of the logs you suggested.

    mail:/opt/zimbra/log # tail -40 mailbox.log
    2008-01-16 15:00:21,957 INFO [main] [] im - IMLocalProperties.get(provider.auth.className) = com.zimbra.cs.im.provider.ZimbraAuthProvider
    2008-01-16 15:00:22,240 INFO [main] [] im - IMLocalProperties.get(provider.user.className) = com.zimbra.cs.im.provider.ZimbraUserProvider
    2008-01-16 15:00:22,245 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
    2008-01-16 15:00:22,304 INFO [main] [] im - IMLocalProperties.get(locale) = null
    2008-01-16 15:00:22,344 INFO [main] [] im - IMLocalProperties.get(provider.vcard.className) = null
    2008-01-16 15:00:22,377 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
    2008-01-16 15:00:22,401 INFO [main] [] im - Started server (unencrypted) socket on port: 5269
    2008-01-16 15:00:22,402 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
    2008-01-16 15:00:22,403 INFO [main] [] im - Started plain (unencrypted) socket on port: 5222
    2008-01-16 15:00:22,424 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
    2008-01-16 15:00:23,696 INFO [main] [] im - Started SSL (encrypted) socket on port: 5223
    2008-01-16 15:00:24,034 WARN [main] [] im - Missing resource for key: muc.service-name in locale en_US
    2008-01-16 15:00:24,048 INFO [main] [] im - Multi User Chat domain: conference.epione.org
    2008-01-16 15:00:24,157 INFO [main] [] im - Wildfire 3.1.0 [Jan 16, 2008 3:00:24 PM]
    2008-01-16 15:00:24,256 INFO [main] [] lmtp - Adding LMTP callback: com.zimbra.cs.mailbox.Notification
    2008-01-16 15:00:24,261 INFO [main] [] lmtp - Adding LMTP callback: com.zimbra.cs.mailbox.QuotaWarning
    2008-01-16 15:00:24,331 INFO [LmtpServer] [] TcpServer/7025 - starting accept loop
    2008-01-16 15:00:24,347 INFO [Pop3Server] [] TcpServer/110 - starting accept loop
    2008-01-16 15:00:24,387 INFO [ImapServer] [] TcpServer/143 - starting accept loop
    2008-01-16 15:00:24,447 INFO [main] [] scheduler - Loaded 0 scheduled data source tasks
    2008-01-16 15:00:24,461 INFO [main] [] extensions - Post-Initializing extensions
    2008-01-16 15:00:24,589 INFO [main] [] soap - Servlet AdminServlet starting up
    2008-01-16 15:00:24,783 INFO [main] [] soap - Adding service AdminService to AdminServlet
    2008-01-16 15:00:24,931 INFO [main] [] soap - Adding service AccountService to AdminServlet
    2008-01-16 15:00:24,932 INFO [main] [] soap - Adding service MailService to AdminServlet
    2008-01-16 15:00:24,934 INFO [main] [] soap - Adding service IMService to AdminServlet
    2008-01-16 15:00:24,934 INFO [main] [] soap - Adding service ZimbraCertMgrService to AdminServlet
    2008-01-16 15:00:24,947 INFO [main] [] soap - Adding service ZimbraLDAPUtilsService to AdminServlet
    2008-01-16 15:00:24,990 INFO [main] [] ContentServlet - Servlet ContentServlet starting up
    2008-01-16 15:00:24,997 INFO [main] [] account - Servlet PreAuthServlet starting up
    2008-01-16 15:00:25,003 INFO [main] [] PublicICalServlet - Servlet PublicICalServlet starting up
    2008-01-16 15:00:25,122 INFO [main] [] mailbox - Servlet UserServlet starting up
    2008-01-16 15:00:25,152 INFO [main] [] FileUploadServlet - Servlet FileUploadServlet starting up
    2008-01-16 15:00:25,165 INFO [main] [] StatsImageServlet - Servlet StatsImageServlet starting up
    2008-01-16 15:00:25,377 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2008-01-16 15:00:26,132 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2008-01-16 15:00:26,661 INFO [main] [] log - Opened /opt/zimbra/jetty-6.1.5/logs/access_log.2008-01-16
    2008-01-16 15:00:26,697 INFO [main] [] log - Started SelectChannelConnector@0.0.0.0:80
    2008-01-16 15:00:26,725 INFO [main] [] log - Started SslSelectChannelConnector@0.0.0.0:7071
    2008-01-16 15:00:26,728 INFO [main] [] log - Started SelectChannelConnector@0.0.0.0:7072
    mail:/opt/zimbra/log

    mail:/opt/zimbra/log # tail -40 zmmailboxd.out
    "Reference Handler" daemon prio=10 tid=0x0807fc00 nid=0x612a in Object.wait() [0xb565b000..0xb565b150]
    java.lang.Thread.State: WAITING (on object monitor)
    at java.lang.Object.wait(Native Method)
    at java.lang.Object.wait(Object.java:485)
    at java.lang.ref.Reference$ReferenceHandler.run(Refer ence.java:116)
    - locked <0x4d8708c8> (a java.lang.ref.Reference$Lock)

    "VM Thread" prio=10 tid=0x08076400 nid=0x6129 runnable

    "VM Periodic Task Thread" prio=10 tid=0x0808d400 nid=0x6137 waiting on condition

    JNI global references: 1095

    Heap
    def new generation total 460800K, used 257835K [0x2e470000, 0x4d870000, 0x4d870000)
    eden space 409600K, 62% used [0x2e470000, 0x3e03acf8, 0x47470000)
    from space 51200K, 0% used [0x47470000, 0x47470000, 0x4a670000)
    to space 51200K, 0% used [0x4a670000, 0x4a670000, 0x4d870000)
    tenured generation total 1024000K, used 25927K [0x4d870000, 0x8c070000, 0x8c070000)
    the space 1024000K, 2% used [0x4d870000, 0x4f1c1cb8, 0x4f1c1e00, 0x8c070000)
    compacting perm gen total 21504K, used 21489K [0x8c070000, 0x8d570000, 0x94070000)
    the space 21504K, 99% used [0x8c070000, 0x8d56c4e0, 0x8d56c600, 0x8d570000)
    ro space 8192K, 73% used [0x94070000, 0x946506f0, 0x94650800, 0x94870000)
    rw space 12288K, 57% used [0x94870000, 0x94f61d68, 0x94f61e00, 0x95470000)

    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    Zimbra server reserving server socket port=110 bindaddr=null ssl=false
    Zimbra server reserving server socket port=143 bindaddr=null ssl=false
    Zimbra server reserving server socket port=7025 bindaddr=null ssl=false
    2031 INFO [main] log - Setting umask=02
    2036 INFO [main] log - Setting GID=1000
    2036 INFO [main] log - Setting UID=1000
    2037 INFO [main] log - jetty-6.1.5
    2626 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=1000 euid=1000 gid=1000 egid=1000
    { empty }
    { empty }
    Listening on port 0.0.0.0/0.0.0.0:5222
    Listening on port 0.0.0.0/0.0.0.0:5269
    Wildfire 3.1.0 [Jan 16, 2008 3:00:24 PM]
    mail:/opt/zimbra/log #

  4. #4
    jholder's Avatar
    jholder is offline Former Zimbran
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    Can you tail -f when you get the exception and post that. I only want the part of the log that throws the exception.

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