soap error when trying to send mail from zimbra web client

[pheonix1t]

hello,
I just installed zimbra 5 on sles10. I got a few errors authenticating to ATT but I resolved that (easier to auth to an ATT server that DOESN'T require SSL on port 465. This server is smtp.sbcglobal.yahoo.com)

We have novell groupwise using the zimbra as email gateway - when emails get sent from groupwise server email go out to ATT fine. But when I try to send email from zimbra web client, I get soap error. I can't paste the errors because it's a bunch of letters and numbers.

What would cause this? Postfix works fine relaying to ATT but when using zimbra web client sending fails.

Oskar

[mmorse]

Visit your servers > mta tab > you didn't happen to change the 'Web mail MTA Hostname:' by chance did you? (While we're at it, what's your 'enable dns lookups' checkbox set to?)
An error from your web-client (pic maybe?), mailbox.log, or zmmailboxd.out (in /opt/zimbra/log/) is gonna be needed sometime - otherwise there's a few hundred things it could be...

[pheonix1t]

msg: system failure: MessagingException
code: service.FAILURE
method: ZmCsfeCommand.prototype.invoke
detail: soap:Receiver



The above is what I get from webmail client on popup error box.
I can't upload a screen shot because file size is bigger than what zimbra forums allow to upload (65kb is my size, forum max is 19kb or something like this).

webmail mta is set to domain name (not hostname.domain name, just domainname). the DNS box is checked.

I'll include a tail -40 of the logs you suggested.

mail:/opt/zimbra/log # tail -40 mailbox.log
2008-01-16 15:00:21,957 INFO [main] [] im - IMLocalProperties.get(provider.auth.className) = com.zimbra.cs.im.provider.ZimbraAuthProvider
2008-01-16 15:00:22,240 INFO [main] [] im - IMLocalProperties.get(provider.user.className) = com.zimbra.cs.im.provider.ZimbraUserProvider
2008-01-16 15:00:22,245 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
2008-01-16 15:00:22,304 INFO [main] [] im - IMLocalProperties.get(locale) = null
2008-01-16 15:00:22,344 INFO [main] [] im - IMLocalProperties.get(provider.vcard.className) = null
2008-01-16 15:00:22,377 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
2008-01-16 15:00:22,401 INFO [main] [] im - Started server (unencrypted) socket on port: 5269
2008-01-16 15:00:22,402 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
2008-01-16 15:00:22,403 INFO [main] [] im - Started plain (unencrypted) socket on port: 5222
2008-01-16 15:00:22,424 INFO [main] [] im - IMLocalProperties.get(network.interface) = null
2008-01-16 15:00:23,696 INFO [main] [] im - Started SSL (encrypted) socket on port: 5223
2008-01-16 15:00:24,034 WARN [main] [] im - Missing resource for key: muc.service-name in locale en_US
2008-01-16 15:00:24,048 INFO [main] [] im - Multi User Chat domain: conference.epione.org
2008-01-16 15:00:24,157 INFO [main] [] im - Wildfire 3.1.0 [Jan 16, 2008 3:00:24 PM]
2008-01-16 15:00:24,256 INFO [main] [] lmtp - Adding LMTP callback: com.zimbra.cs.mailbox.Notification
2008-01-16 15:00:24,261 INFO [main] [] lmtp - Adding LMTP callback: com.zimbra.cs.mailbox.QuotaWarning
2008-01-16 15:00:24,331 INFO [LmtpServer] [] TcpServer/7025 - starting accept loop
2008-01-16 15:00:24,347 INFO [Pop3Server] [] TcpServer/110 - starting accept loop
2008-01-16 15:00:24,387 INFO [ImapServer] [] TcpServer/143 - starting accept loop
2008-01-16 15:00:24,447 INFO [main] [] scheduler - Loaded 0 scheduled data source tasks
2008-01-16 15:00:24,461 INFO [main] [] extensions - Post-Initializing extensions
2008-01-16 15:00:24,589 INFO [main] [] soap - Servlet AdminServlet starting up
2008-01-16 15:00:24,783 INFO [main] [] soap - Adding service AdminService to AdminServlet
2008-01-16 15:00:24,931 INFO [main] [] soap - Adding service AccountService to AdminServlet
2008-01-16 15:00:24,932 INFO [main] [] soap - Adding service MailService to AdminServlet
2008-01-16 15:00:24,934 INFO [main] [] soap - Adding service IMService to AdminServlet
2008-01-16 15:00:24,934 INFO [main] [] soap - Adding service ZimbraCertMgrService to AdminServlet
2008-01-16 15:00:24,947 INFO [main] [] soap - Adding service ZimbraLDAPUtilsService to AdminServlet
2008-01-16 15:00:24,990 INFO [main] [] ContentServlet - Servlet ContentServlet starting up
2008-01-16 15:00:24,997 INFO [main] [] account - Servlet PreAuthServlet starting up
2008-01-16 15:00:25,003 INFO [main] [] PublicICalServlet - Servlet PublicICalServlet starting up
2008-01-16 15:00:25,122 INFO [main] [] mailbox - Servlet UserServlet starting up
2008-01-16 15:00:25,152 INFO [main] [] FileUploadServlet - Servlet FileUploadServlet starting up
2008-01-16 15:00:25,165 INFO [main] [] StatsImageServlet - Servlet StatsImageServlet starting up
2008-01-16 15:00:25,377 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2008-01-16 15:00:26,132 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2008-01-16 15:00:26,661 INFO [main] [] log - Opened /opt/zimbra/jetty-6.1.5/logs/access_log.2008-01-16
2008-01-16 15:00:26,697 INFO [main] [] log - Started SelectChannelConnector@0.0.0.0:80
2008-01-16 15:00:26,725 INFO [main] [] log - Started SslSelectChannelConnector@0.0.0.0:7071
2008-01-16 15:00:26,728 INFO [main] [] log - Started SelectChannelConnector@0.0.0.0:7072
mail:/opt/zimbra/log

mail:/opt/zimbra/log # tail -40 zmmailboxd.out
"Reference Handler" daemon prio=10 tid=0x0807fc00 nid=0x612a in Object.wait() [0xb565b000..0xb565b150]
java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.Object.wait(Object.java:485)
at java.lang.ref.Reference$ReferenceHandler.run(Refer ence.java:116)
- locked <0x4d8708c8> (a java.lang.ref.Reference$Lock)

"VM Thread" prio=10 tid=0x08076400 nid=0x6129 runnable

"VM Periodic Task Thread" prio=10 tid=0x0808d400 nid=0x6137 waiting on condition

JNI global references: 1095

Heap
def new generation total 460800K, used 257835K [0x2e470000, 0x4d870000, 0x4d870000)
eden space 409600K, 62% used [0x2e470000, 0x3e03acf8, 0x47470000)
from space 51200K, 0% used [0x47470000, 0x47470000, 0x4a670000)
to space 51200K, 0% used [0x4a670000, 0x4a670000, 0x4d870000)
tenured generation total 1024000K, used 25927K [0x4d870000, 0x8c070000, 0x8c070000)
the space 1024000K, 2% used [0x4d870000, 0x4f1c1cb8, 0x4f1c1e00, 0x8c070000)
compacting perm gen total 21504K, used 21489K [0x8c070000, 0x8d570000, 0x94070000)
the space 21504K, 99% used [0x8c070000, 0x8d56c4e0, 0x8d56c600, 0x8d570000)
ro space 8192K, 73% used [0x94070000, 0x946506f0, 0x94650800, 0x94870000)
rw space 12288K, 57% used [0x94870000, 0x94f61d68, 0x94f61e00, 0x95470000)

0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
Zimbra server reserving server socket port=110 bindaddr=null ssl=false
Zimbra server reserving server socket port=143 bindaddr=null ssl=false
Zimbra server reserving server socket port=7025 bindaddr=null ssl=false
2031 INFO [main] log - Setting umask=02
2036 INFO [main] log - Setting GID=1000
2036 INFO [main] log - Setting UID=1000
2037 INFO [main] log - jetty-6.1.5
2626 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
Zimbra server process is running as uid=1000 euid=1000 gid=1000 egid=1000
{ empty }
{ empty }
Listening on port 0.0.0.0/0.0.0.0:5222
Listening on port 0.0.0.0/0.0.0.0:5269
Wildfire 3.1.0 [Jan 16, 2008 3:00:24 PM]
mail:/opt/zimbra/log #

[jholder]

Can you tail -f when you get the exception and post that. I only want the part of the log that throws the exception.