Can't access server details

[albanach]

I've just installed the network edition trial on ubuntu LTS. Everything seems to work fine with regards to email / calendar etc, but I cannot access the server details without getting javascript errors.

If I log in to the admin control panel, then click on the arrow besides servers at the left hand side I see my single zimbra server.

I then click on it, and get the following javascript error in Firefox:

JavaScript error encountered in method ZaController.prototype._setView
message: this._toolbar has no properties fileName: https://zimbra.domain.lan:7071/servi..._zimbra_hsm.js lineNumber: 355 stack: ([object Object])@https://zimbra.domain.lan:7071/service/zimlet/com_zimbra_hsm/com_zimbra_hsm.js:355 call([object Object],[object Object])@:0 ([object Ob...

In Internet Explorer I also get a JS error, though it is different:

JavaScript error encountered in method ZaController.prototype._setView
name: TypeError message: 'this._toolbar' is null or not an object number: - 2146823281 description: 'this._toolbar' is null or not an object

[jholder]

can you stop the server and
rm -rf /opt/zimbra/jetty/work/*
zmcontrol start
and clear your cache.

See if it works.

[albanach]

Now I get the following error from Firefox:

Server error encountered Message: system failure: exception during auth {RemoteManager: zimbra.snp.org->zimbra@zimbra.snp.org:22} Error code: service.FAILURE Method: GetServerNIfsRequest Details:soap:Receiver

This persists through reboots.

[jholder]

Are you able to login? Where are you getting that error? During queue check?

[mmorse]

If you're getting it say when you click on mail queues or certs in the admin console - try this:

1. Check /etc/sshd_config and be sure it's set to 22

port 22

2. stop/start/restart sshd

/etc/init.d/ssh restart

3. su - zimbra
4. Be sure zimbra's ssh port is set to 22

zmprov ms server.domain.com zimbraRemoteManagementPort 22

5. Generate new ssh keys

cd /opt/zimbra/bin/
./zmsshkeygen

6. Deploy the keys

./zmupdateauthkeys

To test this, you can run the following command:

ssh -i .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@server.domain.com -p 22

-Shouldn't prompt you for a password at this point...then check the admin console mail queues area.
If you continue to get that error please see this doc for some more ideas Mail Queue Monitoring - Zimbra :: Wiki

[prozaconstilts]

I am also experiencing the same problem on 5.0.1GA Open Source.
I followed the first suggestion and ran

rm -rf /opt/zimbra/jetty/work/*

and cleared my browser cache.

I did not have the error troubles experienced after that, but still received the same error as before.

Here are the details of the error as reported:

JavaScript error encountered in method ZaController.prototype._setView message: xFormObject.items[2].items[5].items[4] has no properties fileName: https://myserver:7071/service/zimlet..._zimbra_hsm.js lineNumber: 456 stack: ([object Object])@https://myserver:7071/service/zimlet/com_zimbra_hsm/com_zimbra_hsm.js:456 call([objec...

As far as I can tell, I do not have the ability to enable or diable the com_zimbra_hsm zimlet, so I'm assuming it's something that should always be on

Thank you for any help.

[mmorse]

Bug 23804 - this._toolbar has no properties com_zimbra_hsm error on admin console > servers
(even though it's marked resolved worksforme go ahead and add your version info to it)

[padraig]

can you stop the server and
rm -rf /opt/zimbra/jetty/work/*
zmcontrol start
and clear your cache.

See if it works.

thanks John this worked for me

[albanach]

It turned out to be an SSH issue - ssh runs on a non standard port to reduce the entries from script kiddies in the serverlogs.

Thanks mmorse

[padraig]

mobile calender Internal Server Error