5.0.1 IM NullPointerException

[stich86]

Hi guys,

today after i see the new post of the last relase of Zimbra,
i've upgrade my test box to solve the problem of MTA and SSL certificates..

but now, i've problem with IM function
all internal client cannot login to the IM server..

this is the error log:

2008-01-11 08:48:43,653 ERROR [Client SR - 23860416] [] im - Could not route packet
java.lang.NullPointerException
	at com.zimbra.cs.account.Provisioning.onLocalServer(Provisioning.java:1809)
	at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getCloudRoute(ZimbraRoutingTableImpl.java:100)
	at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:128)
	at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:93)
	at org.jivesoftware.wildfire.IQRouter.handle(IQRouter.java:223)
	at org.jivesoftware.wildfire.IQRouter.route(IQRouter.java:105)
	at org.jivesoftware.wildfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:72)
	at org.jivesoftware.wildfire.net.SocketReader.processIQ(SocketReader.java:356)
	at org.jivesoftware.wildfire.net.ClientSocketReader.processIQ(ClientSocketReader.java:62)
	at org.jivesoftware.wildfire.net.SocketReader.process(SocketReader.java:322)
	at org.jivesoftware.wildfire.net.BlockingReadingMode.readStream(BlockingReadingMode.java:175)
	at org.jivesoftware.wildfire.net.BlockingReadingMode.run(BlockingReadingMode.java:77)
	at org.jivesoftware.wildfire.net.SocketReader.run(SocketReader.java:219)
	at java.lang.Thread.run(Thread.java:619)

if i try to login from internet, i got no error..

anyone can help me?

thanks!

[lindworm]

Hey,

I can login via the web interface. But I get the same error with Pidgin.

5.0.1_GA_1902.RHEL5_20080109173102

With 5.0.0 it worked.

2008-01-11 15:36:37,842 INFO  [SocketAcceptorIoProcessor-1.0] [] im - XMPP Session created: (SOCKET, R: /ip.ip.ip.ip:45199, L: /ip.ip.ip.ip:5222, S: 0.0.0.
0/0.0.0.0:5222)
2008-01-11 15:36:37,844 INFO  [AnonymousIoService-9] [] im - Handshaking complete for client
2008-01-11 15:36:37,959 ERROR [AnonymousIoService-12] [] im - Could not route packet
java.lang.NullPointerException
        at com.zimbra.cs.account.Provisioning.onLocalServer(Provisioning.java:1809)
        at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getCloudRoute(ZimbraRoutingTableImpl.java:100)
        at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:128)
        at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:93)
        at org.jivesoftware.wildfire.IQRouter.handle(IQRouter.java:223)
        at org.jivesoftware.wildfire.IQRouter.route(IQRouter.java:105)
        at org.jivesoftware.wildfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:72)
        at org.jivesoftware.wildfire.net.SocketReader.processIQ(SocketReader.java:356)
        at org.jivesoftware.wildfire.net.ClientSocketReader.processIQ(ClientSocketReader.java:62)
        at org.jivesoftware.wildfire.net.SocketReader.process(SocketReader.java:322)
        at org.jivesoftware.wildfire.net.NioReadingMode.process(NioReadingMode.java:124)
        at org.jivesoftware.wildfire.net.NioReadingMode.nioReadCompleted(NioReadingMode.java:171)
        at org.jivesoftware.wildfire.net.NioAcceptingMode$NioIoHandlerAdapter.messageReceived(NioAcceptingMode.java:95)
        at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:703)
        at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
        at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
        at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
        at org.apache.mina.filter.support.SSLHandler.flushPostHandshakeEvents(SSLHandler.java:290)
        at org.apache.mina.filter.SSLFilter.messageReceived(SSLFilter.java:451)
        at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
        at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
        at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
        at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:247)
        at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:307)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:885)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:907)
        at java.lang.Thread.run(Thread.java:619)
2008-01-11 15:36:37,961 INFO  [AnonymousIoService-15] [] im - XMPP Session closed: (SOCKET, R: /ip.ip.ip.ip:45199, L: /ip.ip.ip.ip:5222, S: 0.0.0.0/0.0.0.0
:5222)

[stich86]

yes, with the 5.0.0 i don't have any problem, i also don't have any problem with 5.0.1 and external client (JiveLive for BlackBerry/iPhone), but when i try to login with AdiumX (that use libpurple) i get that error

i also have a phpBB forum connected to Zimbras IM Server, and now with the upgradre it can't send notification via jabber

i hone anyone can help us!

thanks

[fernandoflorez]

Just did the upgrade, everything is working fine except that IM went down.

Everytime i try to connect i get this error under mailbox.log

2008-01-11 17:14:32,891 INFO  [AnonymousIoService-4] [] im - XMPP Session closed: (SOCKET, R: /192.168.1.20:1490, L: /192.168.10.3:5222, S: 0.0.0.0/0.0.0.0:5222)
2008-01-11 17:14:47,017 INFO  [SocketAcceptorIoProcessor-1.0] [] im - XMPP Session created: (SOCKET, R: /192.168.1.20:1499, L: /192.168.10.3:5222, S: 0.0.0.0/0.0.0.0:5222)
2008-01-11 17:14:47,019 INFO  [AnonymousIoService-6] [] im - Handshaking complete for client
2008-01-11 17:14:47,323 ERROR [AnonymousIoService-9] [] im - Could not route packet
java.lang.NullPointerException
        at com.zimbra.cs.account.Provisioning.onLocalServer(Provisioning.java:1809)
        at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getCloudRoute(ZimbraRoutingTableImpl.java:100)
        at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:128)
        at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:93)
        at org.jivesoftware.wildfire.IQRouter.handle(IQRouter.java:223)
        at org.jivesoftware.wildfire.IQRouter.route(IQRouter.java:105)
        at org.jivesoftware.wildfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:72)
        at org.jivesoftware.wildfire.net.SocketReader.processIQ(SocketReader.java:356)
        at org.jivesoftware.wildfire.net.ClientSocketReader.processIQ(ClientSocketReader.java:62)
        at org.jivesoftware.wildfire.net.SocketReader.process(SocketReader.java:322)
        at org.jivesoftware.wildfire.net.NioReadingMode.process(NioReadingMode.java:124)
        at org.jivesoftware.wildfire.net.NioReadingMode.nioReadCompleted(NioReadingMode.java:171)
        at org.jivesoftware.wildfire.net.NioAcceptingMode$NioIoHandlerAdapter.messageReceived(NioAcceptingMode.java:95)
        at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:703)
        at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
        at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
        at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
        at org.apache.mina.filter.support.SSLHandler.flushPostHandshakeEvents(SSLHandler.java:290)
        at org.apache.mina.filter.SSLFilter.messageReceived(SSLFilter.java:451)
        at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
        at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
        at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
        at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:247)
        at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:307)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:885)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:907)
        at java.lang.Thread.run(Thread.java:619)
2008-01-11 17:14:47,326 INFO  [AnonymousIoService-12] [] im - XMPP Session closed: (SOCKET, R: /192.168.1.20:1499, L: /192.168.10.3:5222, S: 0.0.0.0/0.0.0.0:5222)

Any ideas?

[ArcaneMagus]

It looks like you are hitting the following bug: Bug 23521

[fernandoflorez]

Anyone? Do you guys need more info?

Thanks

[mmorse]

Thanks proto, (& et. all)
It seems to be the result of some data pulled into the 5.0.1 build from main(nightly) to franklin(current 5.0) on our perforce setup when it shouldn't have; it's going to be corrected for 5.0.2 - thanks for getting us the relevant log section though, it's exactly what we needed to see.

[fernandoflorez]

Great

Thanks for letting me know.

[mmorse]

And thank you for being an early adopter! Being on the the cutting edge has it's 'moments' & IM is beta this round, but it should be sharp when it's finished (lol-no pun intended!)

[davidfsmith]

Great, there's a bug with IM, (another one) so what's the fix...