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Thread: 5.0.1 IM NullPointerException

  1. #1
    stich86 is offline Special Member
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    Default 5.0.1 IM NullPointerException

    Hi guys,

    today after i see the new post of the last relase of Zimbra,
    i've upgrade my test box to solve the problem of MTA and SSL certificates..

    but now, i've problem with IM function
    all internal client cannot login to the IM server..

    this is the error log:

    Code:
    2008-01-11 08:48:43,653 ERROR [Client SR - 23860416] [] im - Could not route packet
    java.lang.NullPointerException
    	at com.zimbra.cs.account.Provisioning.onLocalServer(Provisioning.java:1809)
    	at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getCloudRoute(ZimbraRoutingTableImpl.java:100)
    	at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:128)
    	at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:93)
    	at org.jivesoftware.wildfire.IQRouter.handle(IQRouter.java:223)
    	at org.jivesoftware.wildfire.IQRouter.route(IQRouter.java:105)
    	at org.jivesoftware.wildfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:72)
    	at org.jivesoftware.wildfire.net.SocketReader.processIQ(SocketReader.java:356)
    	at org.jivesoftware.wildfire.net.ClientSocketReader.processIQ(ClientSocketReader.java:62)
    	at org.jivesoftware.wildfire.net.SocketReader.process(SocketReader.java:322)
    	at org.jivesoftware.wildfire.net.BlockingReadingMode.readStream(BlockingReadingMode.java:175)
    	at org.jivesoftware.wildfire.net.BlockingReadingMode.run(BlockingReadingMode.java:77)
    	at org.jivesoftware.wildfire.net.SocketReader.run(SocketReader.java:219)
    	at java.lang.Thread.run(Thread.java:619)
    if i try to login from internet, i got no error..

    anyone can help me?

    thanks!

  2. #2
    lindworm is offline Senior Member
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    Hey,

    I can login via the web interface. But I get the same error with Pidgin.

    5.0.1_GA_1902.RHEL5_20080109173102

    With 5.0.0 it worked.

    Code:
    2008-01-11 15:36:37,842 INFO  [SocketAcceptorIoProcessor-1.0] [] im - XMPP Session created: (SOCKET, R: /ip.ip.ip.ip:45199, L: /ip.ip.ip.ip:5222, S: 0.0.0.
    0/0.0.0.0:5222)
    2008-01-11 15:36:37,844 INFO  [AnonymousIoService-9] [] im - Handshaking complete for client
    2008-01-11 15:36:37,959 ERROR [AnonymousIoService-12] [] im - Could not route packet
    java.lang.NullPointerException
            at com.zimbra.cs.account.Provisioning.onLocalServer(Provisioning.java:1809)
            at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getCloudRoute(ZimbraRoutingTableImpl.java:100)
            at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:128)
            at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:93)
            at org.jivesoftware.wildfire.IQRouter.handle(IQRouter.java:223)
            at org.jivesoftware.wildfire.IQRouter.route(IQRouter.java:105)
            at org.jivesoftware.wildfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:72)
            at org.jivesoftware.wildfire.net.SocketReader.processIQ(SocketReader.java:356)
            at org.jivesoftware.wildfire.net.ClientSocketReader.processIQ(ClientSocketReader.java:62)
            at org.jivesoftware.wildfire.net.SocketReader.process(SocketReader.java:322)
            at org.jivesoftware.wildfire.net.NioReadingMode.process(NioReadingMode.java:124)
            at org.jivesoftware.wildfire.net.NioReadingMode.nioReadCompleted(NioReadingMode.java:171)
            at org.jivesoftware.wildfire.net.NioAcceptingMode$NioIoHandlerAdapter.messageReceived(NioAcceptingMode.java:95)
            at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:703)
            at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
            at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
            at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
            at org.apache.mina.filter.support.SSLHandler.flushPostHandshakeEvents(SSLHandler.java:290)
            at org.apache.mina.filter.SSLFilter.messageReceived(SSLFilter.java:451)
            at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
            at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
            at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
            at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:247)
            at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:307)
            at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:885)
            at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:907)
            at java.lang.Thread.run(Thread.java:619)
    2008-01-11 15:36:37,961 INFO  [AnonymousIoService-15] [] im - XMPP Session closed: (SOCKET, R: /ip.ip.ip.ip:45199, L: /ip.ip.ip.ip:5222, S: 0.0.0.0/0.0.0.0
    :5222)

  3. #3
    stich86 is offline Special Member
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    Default

    yes, with the 5.0.0 i don't have any problem, i also don't have any problem with 5.0.1 and external client (JiveLive for BlackBerry/iPhone), but when i try to login with AdiumX (that use libpurple) i get that error

    i also have a phpBB forum connected to Zimbras IM Server, and now with the upgradre it can't send notification via jabber

    i hone anyone can help us!

    thanks

  4. #4
    fernandoflorez is offline Project Contributor
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    Default 5.0.1 Im Npe

    Just did the upgrade, everything is working fine except that IM went down.

    Everytime i try to connect i get this error under mailbox.log

    Code:
    2008-01-11 17:14:32,891 INFO  [AnonymousIoService-4] [] im - XMPP Session closed: (SOCKET, R: /192.168.1.20:1490, L: /192.168.10.3:5222, S: 0.0.0.0/0.0.0.0:5222)
    2008-01-11 17:14:47,017 INFO  [SocketAcceptorIoProcessor-1.0] [] im - XMPP Session created: (SOCKET, R: /192.168.1.20:1499, L: /192.168.10.3:5222, S: 0.0.0.0/0.0.0.0:5222)
    2008-01-11 17:14:47,019 INFO  [AnonymousIoService-6] [] im - Handshaking complete for client
    2008-01-11 17:14:47,323 ERROR [AnonymousIoService-9] [] im - Could not route packet
    java.lang.NullPointerException
            at com.zimbra.cs.account.Provisioning.onLocalServer(Provisioning.java:1809)
            at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getCloudRoute(ZimbraRoutingTableImpl.java:100)
            at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:128)
            at com.zimbra.cs.im.provider.ZimbraRoutingTableImpl.getRoute(ZimbraRoutingTableImpl.java:93)
            at org.jivesoftware.wildfire.IQRouter.handle(IQRouter.java:223)
            at org.jivesoftware.wildfire.IQRouter.route(IQRouter.java:105)
            at org.jivesoftware.wildfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:72)
            at org.jivesoftware.wildfire.net.SocketReader.processIQ(SocketReader.java:356)
            at org.jivesoftware.wildfire.net.ClientSocketReader.processIQ(ClientSocketReader.java:62)
            at org.jivesoftware.wildfire.net.SocketReader.process(SocketReader.java:322)
            at org.jivesoftware.wildfire.net.NioReadingMode.process(NioReadingMode.java:124)
            at org.jivesoftware.wildfire.net.NioReadingMode.nioReadCompleted(NioReadingMode.java:171)
            at org.jivesoftware.wildfire.net.NioAcceptingMode$NioIoHandlerAdapter.messageReceived(NioAcceptingMode.java:95)
            at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:703)
            at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
            at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
            at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
            at org.apache.mina.filter.support.SSLHandler.flushPostHandshakeEvents(SSLHandler.java:290)
            at org.apache.mina.filter.SSLFilter.messageReceived(SSLFilter.java:451)
            at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:362)
            at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:54)
            at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:800)
            at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:247)
            at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:307)
            at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:885)
            at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:907)
            at java.lang.Thread.run(Thread.java:619)
    2008-01-11 17:14:47,326 INFO  [AnonymousIoService-12] [] im - XMPP Session closed: (SOCKET, R: /192.168.1.20:1499, L: /192.168.10.3:5222, S: 0.0.0.0/0.0.0.0:5222)
    Any ideas?

  5. #5
    ArcaneMagus's Avatar
    ArcaneMagus is offline Moderator
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    It looks like you are hitting the following bug: Bug 23521

  6. #6
    fernandoflorez is offline Project Contributor
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    Anyone? Do you guys need more info?

    Thanks

  7. #7
    mmorse's Avatar
    mmorse is offline Moderator
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    Thanks proto, (& et. all)
    It seems to be the result of some data pulled into the 5.0.1 build from main(nightly) to franklin(current 5.0) on our perforce setup when it shouldn't have; it's going to be corrected for 5.0.2 - thanks for getting us the relevant log section though, it's exactly what we needed to see.
    Last edited by mmorse; 01-12-2008 at 09:57 PM. Reason: merged threads

  8. #8
    fernandoflorez is offline Project Contributor
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    Great

    Thanks for letting me know.

  9. #9
    mmorse's Avatar
    mmorse is offline Moderator
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    And thank you for being an early adopter! Being on the the cutting edge has it's 'moments' & IM is beta this round, but it should be sharp when it's finished (lol-no pun intended!)
    Last edited by mmorse; 01-12-2008 at 09:57 PM. Reason: merged threads

  10. #10
    davidfsmith is offline Special Member
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    Great, there's a bug with IM, (another one) so what's the fix...

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