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Thread: zimbraAdmin inaccessible- New install, 5.0.0 GA, RHEL5_64

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    jgmora's Avatar
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    Default zimbraAdmin inaccessible- New install, 5.0.0 GA, RHEL5_64

    Installed: zcs-NETWORK-5.0.0_GA_1869.RHEL5_64.20071218220959, CentOS5 (64-bit), fresh install
    No errors reported in zmsetup.01022008-105739.log, or during setup/installation.

    $ zmcontrol status
    Host zimbra
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

    The basic mail interface at http://hostname/zimbra/ works as expected.

    When trying to access https://hostname:7071/zimbraAdmin, the page appears to load a while, then fails abruptly without a visible error. Several service status checks from zimbramon appear in /var/log/zimbra.log, all reporting "Running" status while the page is actively loading. Various log entries related to "ProtocolHandler" appear in /opt/zimbra/log/convertd.log, but nothing that appears critical. The page behaves the same way regardless of whether iptables are loaded or not, so it does not appear to be a firewalling issue.

    Any suggestions on how to troubleshoot or correct this issue (if it's a known issue?). I've attempted a complete uninstall and reinstall, but zimbraAdmin is still inaccessible.

    Your assistance is appreciated.
    Last edited by jgmora; 01-02-2008 at 01:06 PM.

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    phoenix is online now Zimbra Consultant & Moderator
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    Is SElinux disabled on this machine? If it isn't then disable it and try again.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    jgmora's Avatar
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    SELinux is disabled via /etc/selinux/config.

    It appears to be running through a series of checks and failing at some point, but I can't say for certain since nothing obvious is logged.

    Anything else that should be checked?

    Thank you again for your assistance.

    (My original post has disappeared..?)

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    phoenix is online now Zimbra Consultant & Moderator
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    Your original post is still there and just needed approval (anti-spam moderation), I forgot to do it last time. Could you just confirm for me that SElinux is really disabled by running 'sestatus' on the server. Do you also have any firewall on this server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    [root@zimbra ~]# sestatus
    SELinux status: disabled

    I've tried disabling/flushing iptables and connecting from the same subnet, but it still dies after a few seconds. There is no hardware firewall between my laptop and the server.
    Last edited by jgmora; 01-02-2008 at 01:51 PM.

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    I've uninstalled and re-installed (confirming selinux was disabled) and noticed the following in the zmsetup log:

    Global config attribute retrieved from ldap: zimbraSpamIsSpamAccount=
    Global config attribute retrieved from ldap: zimbraSpamIsNotSpamAccount=
    Global config attribute retrieved from ldap: zimbraNotebookAccount=
    *** Running as zimbra user: zmlicense -c
    Error: exception occurred: system failure: getDirectContext
    checking isEnabled zimbra-mta
    zimbra-mta is enabled
    [snip]
    checking isEnabled zimbra-store
    zimbra-store is enabled
    *** Running as zimbra user: zmlicense -c
    Error: exception occurred: system failure: getDirectContext
    checking isEnabled zimbra-store
    zimbra-store is enabled
    *** Running as zimbra user: zmlicense -c
    Error: exception occurred: system failure: getDirectContext
    checking isEnabled zimbra-store
    zimbra-store is enabled
    *** Running as zimbra user: zmlicense -c
    Error: exception occurred: system failure: getDirectContext

    Any other suggestions?

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    Thumbs down

    I've reinstalled the OS and installed Zimbra from scratch, but still no go.

    How to reproduce:

    • Install CentOS 5 x86_64
    • Disable SELinux
    • Update packages
    • Remove sendmail
    • Disable iptables (for debugging)


    • Install from zcs-NETWORK-5.0.0_GA_1869.RHEL5_64.20071218220959

    Set admin password
    Set license file location (/etc/ZCSLicense.xml)

    Installation succeeds without any obvious error.

    Go to http://hostname:7071/zimbraAdmin

    After a few seconds, the page abruptly stops loading and displays no content or error messages.

    **
    The server has an internal (rfc1918) interface and an external interface. Is it possible that one of the zimbra services has bound to one specific address (and subsequently broken some check by the administrative interface)?
    **

    This configuration isn't exotic by any means, so it should work straight out of the box.

    Again, thank you for your assistance.

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    jgmora's Avatar
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    The problem appears to be caused by the multiple interfaces.

    Connecting to the internal interface causes the administrative interface to load properly.

    Is there a way to explicitly declare which interface the administrative interface binds to/is accessible from?

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    kdsoukup is offline Junior Member
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    Is it possible the URL being used is incorrect? You posted: http://hostname:7071/zimbraAdmin

    But I'm pretty sure it's supposed to be https:// or did your post just contain a typo?

    Sorry if it's a silly reply.

    Cheers.

  10. #10
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by jgmora View Post
    **
    The server has an internal (rfc1918) interface and an external interface. Is it possible that one of the zimbra services has bound to one specific address (and subsequently broken some check by the administrative interface)?
    **
    Apologies for the delayed reply. Are you saying that you have two NICs in the server? Are they both enabled and have IP addresses and are they both LAN IP addresses? If that's the case, you'll be better off disabling one of the NICs and trying the install again. If the remaining NIC is given a LAN IP address then you'll need a Split DNS set-up to get it working correctly.

    There should be no problem installing Zimbra on a CentOS build, I use it myself. I do have to advise you that there is no support for installing NE on CentOS (which is an unsupported o/s). It will be OK for testing but not for ninal deployment.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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