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Thread: login/zmprov error

  1. #1
    nayabinghi is offline Junior Member
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    Default login/zmprov error

    Hi guys,

    I have just complete a installation of zcs-4.5.10_GA_1575.RHEL5 on centos 5. The installation went well and the service start up and running but I am unable to login and assuming my password could be incorrect I try to use zmprov to change it but got the errors below. Any idea why this could be. my A and MX points back to the zimbra host.

    [] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    [] INFO: Retrying request
    [] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    [] INFO: Retrying request
    [] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    [] INFO: Retrying request
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Connection refused would mean that a service isn't running (run a 'zmcontrol status)' or there's a firewall or SElinux blocking you - they need to be disabled on the Zimbra server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    nayabinghi is offline Junior Member
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    bill,

    Thank you.

    seLinux is disabled and there is no firewall running on the system. It is a virtual private server running on a host behind a firewall but I am sure the ports am using are open. How will I know what port/service this command is trying to use. This way I can at least know where the issue is. There are so many logs but can't find a log with any information related to this error. And the services are running

    [zimbra@mydomain bin]$ zmcontrol status
    Host mydomain.net
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    How much RAM is allocated to this VM? Does it have a public IP or is it on a LAN? If it's on a LAN you'll need a Split DNS setup. Try the following on the zimbra server:

    Code:
    host `hostname`  <-- type as-is with backticks not single quotes
    dig yourdomain.com any
    dig yourdomain.com mx
    and post the results.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    nayabinghi is offline Junior Member
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    Bill,

    The VPS currently has 1Gig free RAM with zimbra running.

    HTML Code:
    -bash-3.00# free -m
                 total       used       free     shared    buffers     cached
    Mem:          1600        565       1034          0          0          0
    -/+ buffers/cache:        565       1034
    Swap:            0          0          0
    HTML Code:
    -bash-3.00# host `hostname`
    greenorchid.net has address 69.89.5.37
    -bash-3.00# dig greenorchid.net any
    
    ; <<>> DiG 9.2.4 <<>> greenorchid.net any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 25554
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 2, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;greenorchid.net.               IN      ANY
    
    ;; ANSWER SECTION:
    greenorchid.net.        536     IN      A       69.89.5.37
    greenorchid.net.        536     IN      NS      ns2.eapps.com.
    greenorchid.net.        536     IN      NS      ns1.eapps.com.
    
    ;; AUTHORITY SECTION:
    greenorchid.net.        536     IN      NS      ns1.eapps.com.
    greenorchid.net.        536     IN      NS      ns2.eapps.com.
    
    ;; Query time: 2 msec
    ;; SERVER: 216.154.208.4#53(216.154.208.4)
    ;; WHEN: Fri Dec 28 13:51:15 2007
    ;; MSG SIZE  rcvd: 122
    
    -bash-3.00# dig greenorchid.net mx 
    
    ; <<>> DiG 9.2.4 <<>> greenorchid.net mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 976
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;greenorchid.net.               IN      MX
    
    ;; ANSWER SECTION:
    greenorchid.net.        600     IN      MX      128 greenorchid.net.
    
    ;; AUTHORITY SECTION:
    greenorchid.net.        600     IN      NS      ns1.eapps.com.
    greenorchid.net.        600     IN      NS      ns2.eapps.com.
    
    ;; ADDITIONAL SECTION:
    greenorchid.net.        513     IN      A       69.89.5.37
    
    ;; Query time: 8 msec
    ;; SERVER: 216.154.208.4#53(216.154.208.4)
    ;; WHEN: Fri Dec 28 13:51:38 2007
    ;; MSG SIZE  rcvd: 110

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    According to this test you appear to have Sendmail running as a mail server. Stop it, disable it from starting and start the Zimbra services again.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    nayabinghi is offline Junior Member
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    Bill,

    post fix was on port 26. However I have moved it back to port 25 and disabled sendmail but am still have to same error. Thank you for you help. I have really not sure why this is happening.

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