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Thread: Still having upgrade trouble- 4.5.6 to 4.5.10

  1. #1
    smcgrath1111 is offline Active Member
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    Default Still having upgrade trouble- 4.5.6 to 4.5.10

    Running 4.5.6_GA_1044 (open source) I am having a problem getting the upgrade to work.

    Here's what happens:
    Code:
    Operations logged to /tmp/install.log.15313
    Checking for existing installation...
        zimbra-ldap...FOUND zimbra-ldap-4.5.10_GA_1575.UBUNTU6
        zimbra-logger...FOUND zimbra-logger-4.5.10_GA_1575.UBUNTU6
        zimbra-mta...FOUND zimbra-mta-4.5.10_GA_1575.UBUNTU6
        zimbra-snmp...FOUND zimbra-snmp-4.5.10_GA_1575.UBUNTU6
        zimbra-store...FOUND zimbra-store-4.5.10_GA_1575.UBUNTU6
        zimbra-apache...FOUND zimbra-apache-4.5.10_GA_1575.UBUNTU6
        zimbra-spell...FOUND zimbra-spell-4.5.10_GA_1575.UBUNTU6
        zimbra-core...FOUND zimbra-core-4.5.10_GA_1575.UBUNTU6
    
    Saving existing configuration file to /opt/zimbra/.saveconfig
    
    
    PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.
    ZIMBRA, INC. ("ZIMBRA") WILL ONLY LICENSE THIS SOFTWARE TO YOU IF YOU
    FIRST ACCEPT THE TERMS OF THIS AGREEMENT. BY DOWNLOADING OR INSTALLING
    THE SOFTWARE, OR USING THE PRODUCT, YOU ARE CONSENTING TO BE BOUND BY
    THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
    AGREEMENT, THEN DO NOT DOWNLOAD, INSTALL OR USE THE PRODUCT.
    
    License Terms for the Zimbra Collaboration Suite:
      http://www.zimbra.com/license/zimbra_public_eula_2.1.html
    
    
    Press Return to continue
    
    Checking for prerequisites...
        NPTL...FOUND
        sudo...FOUND sudo-1.6.8p12-1ubuntu6
        libidn11...FOUND libidn11-0.5.18-1
        curl...FOUND curl-7.15.1-1ubuntu3
        fetchmail...FOUND fetchmail-6.3.2-2ubuntu2.2
        libpcre3...FOUND libpcre3-7.4-0ubuntu0.6.06.1
        libgmp3c2...FOUND libgmp3c2-4.1.4-11ubuntu2
        libexpat1...FOUND libexpat1-1.95.8-3
        libxml2...FOUND libxml2-2.6.24.dfsg-1ubuntu1
        libstdc++6...FOUND libstdc++6-4.0.3-1ubuntu5
        libstdc++5...FOUND libstdc++5-1:3.3.6-10
        openssl...FOUND openssl-0.9.8a-7ubuntu0.5
    Checking current number of databases...
    
    Do you want to verify message store database integrity? [Y] n
    
    Checking for installable packages
    
    Found zimbra-core
    Found zimbra-ldap
    Found zimbra-logger
    Found zimbra-mta
    Found zimbra-snmp
    Found zimbra-store
    Found zimbra-apache
    Found zimbra-spell
    
    
    The Zimbra Collaboration Suite appears already to be installed.
    It can be upgraded with no effect on existing accounts,
    or the current installation can be completely removed prior
    to installation for a clean install.
    
    Do you wish to upgrade? [Y] 
    
    Select the packages to install
        Upgrading zimbra-core
        Upgrading zimbra-ldap
        Upgrading zimbra-logger
        Upgrading zimbra-mta
        Upgrading zimbra-snmp
        Upgrading zimbra-store
        Upgrading zimbra-apache
        Upgrading zimbra-spell
    Checking required space for zimbra-core
    checking space for zimbra-store
    
    Installing:
        zimbra-core
        zimbra-ldap
        zimbra-logger
        zimbra-mta
        zimbra-snmp
        zimbra-store
        zimbra-apache
        zimbra-spell
    
    The system will be modified.  Continue? [N] y
    
    Shutting down zimbra mail
    
    Backing up ldap
    
    
    Removing existing packages
    
       zimbra-ldap...done
       zimbra-logger...done
       zimbra-mta...done
       zimbra-snmp...done
       zimbra-store...done
       zimbra-spell...done
       zimbra-apache...done
       zimbra-core...done
    
    Removing deployed webapp directories
    Installing packages
    
        zimbra-core......zimbra-core_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-ldap......zimbra-ldap_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-logger......zimbra-logger_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-mta......zimbra-mta_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-snmp......zimbra-snmp_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-store......zimbra-store_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-apache......zimbra-apache_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-spell......zimbra-spell_4.5.10_GA_1575.UBUNTU6_i386.deb...done
    
    Setting defaults from saved config in /opt/zimbra/.saveconfig/config.save
       HOSTNAME=phosphor.leddynamics.com
       LDAPHOST=phosphor.LEDdynamics.com
       LDAPPORT=389
       SNMPTRAPHOST=phosphor.LEDdynamics.com
       SMTPSOURCE=admin@phosphor.LEDdynamics.com
       SMTPDEST=admin@phosphor.LEDdynamics.com
       SNMPNOTIFY=yes
       SMTPNOTIFY=yes
       LDAPROOTPW=censored
       LDAPZIMBRAPW=censored
    Restoring existing configuration file from /opt/zimbra/.saveconfig/config.save...done
    Operations logged to /tmp/zmsetup.log.20323
    ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException phosphor.LEDdynamics.com:389)
    ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException phosphor.LEDdynamics.com:389)
    Setting defaults...Done
    Setting defaults from existing config...Upgrading from 4.5.6_GA_1044 to 4.5.10_GA_1575
    Stopping zimbra services
    Verifying /opt/zimbra/conf/my.cnf
    ERROR 1033 (HY000) at line 1: Incorrect information in file: './zimbra/config.frm'
    Wed Dec 12 17:25:35 2007: Error while running '/opt/zimbra/bin/mysql --user=zimbra --password=6sQApL_ZC3aMH8q1L9iBW.3hvXrmIk --database=zimbra --batch --skip-column-names'.
    root@phosphor:~/zcs#
    I tried looking at /opt/zimbra/config.frm but the file is not there...

    The machine (192.168.2.235) is able to resolve the logical hostname correctly via DNS (local DNS server):

    root@phosphor:/tmp# /opt/zimbra/bin/zmhostname
    phosphor.leddynamics.com

    root@phosphor:/tmp# nslookup phosphor.leddynamics.com
    Server: 192.168.2.235
    Address: 192.168.2.235#53

    Name: phosphor.leddynamics.com
    Address: 192.168.2.235

    I have attached my install and zmsetup logs.

    Any ideas? Thanks!
    Attached Files Attached Files

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Default

    Can we see your hosts file?

  3. #3
    smcgrath1111 is offline Active Member
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    Default

    root@phosphor:/tmp# cat /etc/hosts

    127.0.0.1 localhost
    192.168.2.235 phosphor.leddynamics.com phosphor

    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts

  4. #4
    jholder's Avatar
    jholder is offline Former Zimbran
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    So, we think your hitting :
    Bug 22961 - zmldapenablereplica can fail on master if ldap_master_url is not lower case

    Where some hosts in your config file have upper case, and some have lower case.

    Try to restore to your backup, and change all hosts that are in zmlocalconfig to lowercase using
    zmlocalconfig -e (attribute)=(lowercase host)

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Your hosts file is also incorrect it should contain the following:

    Code:
    127.0.0.1 localhost.localdomain localhost
    You should also disable ipv6 on that server as well.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    smcgrath1111 is offline Active Member
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    Ok, thanks, I'll give those a try and let you know how it goes

  7. #7
    smcgrath1111 is offline Active Member
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    I changed the hostname to lowercase in LDAP as specified, fixed hosts file, and disabled IPv6. I reran the setup program to perform the upgrade and I got this:

    Code:
    root@phosphor:~/zcs# ./install.sh 
    
    Operations logged to /tmp/install.log.4222
    Checking for existing installation...
        zimbra-ldap...FOUND zimbra-ldap-4.5.10_GA_1575.UBUNTU6
        zimbra-logger...FOUND zimbra-logger-4.5.10_GA_1575.UBUNTU6
        zimbra-mta...FOUND zimbra-mta-4.5.10_GA_1575.UBUNTU6
        zimbra-snmp...FOUND zimbra-snmp-4.5.10_GA_1575.UBUNTU6
        zimbra-store...FOUND zimbra-store-4.5.10_GA_1575.UBUNTU6
        zimbra-apache...FOUND zimbra-apache-4.5.10_GA_1575.UBUNTU6
        zimbra-spell...FOUND zimbra-spell-4.5.10_GA_1575.UBUNTU6
        zimbra-core...FOUND zimbra-core-4.5.10_GA_1575.UBUNTU6
    
    Saving existing configuration file to /opt/zimbra/.saveconfig
    
    
    PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.
    ZIMBRA, INC. ("ZIMBRA") WILL ONLY LICENSE THIS SOFTWARE TO YOU IF YOU
    FIRST ACCEPT THE TERMS OF THIS AGREEMENT. BY DOWNLOADING OR INSTALLING
    THE SOFTWARE, OR USING THE PRODUCT, YOU ARE CONSENTING TO BE BOUND BY
    THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
    AGREEMENT, THEN DO NOT DOWNLOAD, INSTALL OR USE THE PRODUCT.
    
    License Terms for the Zimbra Collaboration Suite:
      http://www.zimbra.com/license/zimbra_public_eula_2.1.html
    
    
    Press Return to continue
    
    Checking for prerequisites...
        NPTL...FOUND
        sudo...FOUND sudo-1.6.8p12-1ubuntu6
        libidn11...FOUND libidn11-0.5.18-1
        curl...FOUND curl-7.15.1-1ubuntu3
        fetchmail...FOUND fetchmail-6.3.2-2ubuntu2.2
        libpcre3...FOUND libpcre3-7.4-0ubuntu0.6.06.1
        libgmp3c2...FOUND libgmp3c2-4.1.4-11ubuntu2
        libexpat1...FOUND libexpat1-1.95.8-3
        libxml2...FOUND libxml2-2.6.24.dfsg-1ubuntu1
        libstdc++6...FOUND libstdc++6-4.0.3-1ubuntu5
        libstdc++5...FOUND libstdc++5-1:3.3.6-10
        openssl...FOUND openssl-0.9.8a-7ubuntu0.5
    Checking current number of databases...
    
    Do you want to verify message store database integrity? [Y] n
    
    Checking for installable packages
    
    Found zimbra-core
    Found zimbra-ldap
    Found zimbra-logger
    Found zimbra-mta
    Found zimbra-snmp
    Found zimbra-store
    Found zimbra-apache
    Found zimbra-spell
    
    
    The Zimbra Collaboration Suite appears already to be installed.
    It can be upgraded with no effect on existing accounts,
    or the current installation can be completely removed prior
    to installation for a clean install.
    
    Do you wish to upgrade? [Y] 
    
    Select the packages to install
        Upgrading zimbra-core
        Upgrading zimbra-ldap
        Upgrading zimbra-logger
        Upgrading zimbra-mta
        Upgrading zimbra-snmp
        Upgrading zimbra-store
        Upgrading zimbra-apache
        Upgrading zimbra-spell
    Checking required space for zimbra-core
    checking space for zimbra-store
    
    Installing:
        zimbra-core
        zimbra-ldap
        zimbra-logger
        zimbra-mta
        zimbra-snmp
        zimbra-store
        zimbra-apache
        zimbra-spell
    
    The system will be modified.  Continue? [N] y
    
    Shutting down zimbra mail
    
    
    Backing up ldap
    
    
    Removing existing packages
    
       zimbra-ldap...done
       zimbra-logger...done
       zimbra-mta...done
       zimbra-snmp...done
       zimbra-store...done
       zimbra-spell...done
       zimbra-apache...done
       zimbra-core...done
    
    Removing deployed webapp directories
    Installing packages
    
        zimbra-core......zimbra-core_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-ldap......zimbra-ldap_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-logger......zimbra-logger_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-mta......zimbra-mta_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-snmp......zimbra-snmp_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-store......zimbra-store_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-apache......zimbra-apache_4.5.10_GA_1575.UBUNTU6_i386.deb...done
        zimbra-spell......zimbra-spell_4.5.10_GA_1575.UBUNTU6_i386.deb...done
    
    Setting defaults from saved config in /opt/zimbra/.saveconfig/config.save
       HOSTNAME=phosphor.leddynamics.com
       LDAPHOST=phosphor.leddynamics.com
       LDAPPORT=389
       SNMPTRAPHOST=phosphor.leddynamics.com
       SMTPSOURCE=admin@phosphor.leddynamics.com
       SMTPDEST=admin@phosphor.leddynamics.com
       SNMPNOTIFY=yes
       SMTPNOTIFY=yes
       LDAPROOTPW=(censored)
       LDAPZIMBRAPW=(censored)
    Restoring existing configuration file from /opt/zimbra/.saveconfig/config.save...done
    Operations logged to /tmp/zmsetup.log.9537
    Checking ldap status
    Starting ldap
    ERROR: account.NO_SUCH_SERVER (no such server: phosphor.leddynamics.com)
    Checking ldap status
    ERROR: account.NO_SUCH_SERVER (no such server: phosphor.leddynamics.com)
    Setting defaults...Done
    Setting defaults from existing config...Upgrading from 4.5.6_GA_1044 to 4.5.10_GA_1575
    Stopping zimbra services
    Verifying /opt/zimbra/conf/my.cnf
    Starting mysql
    ERROR 1033 (HY000) at line 1: Incorrect information in file: './zimbra/config.frm'
    Thu Dec 27 14:57:06 2007: Error while running '/opt/zimbra/bin/mysql --user=zimbra --password=6sQApL_ZC3aMH8q1L9iBW.3hvXrmIk --database=zimbra --batch --skip-column-names'.
    root@phosphor:~/zcs#
    Progress, I guess... Any ideas?
    Attached Files Attached Files

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    How about running the following commands on the zimbra server (just for confirmation):

    Code:
    host `hostname`  <-- type the command as-is with backticks not single quotes
    dig leddynamics.com mx
    dig leddynamics.com any
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    I notice that you skipped the DB checks, any reason for that? It's possible they may be corrupt.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    smcgrath1111 is offline Active Member
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    Here's what I got:

    Code:
    root@phosphor:/opt# host `hostname`
    phosphor.leddynamics.com has address 192.168.2.235
    phosphor.leddynamics.com mail is handled by 10 phosphor.leddynamics.com.
    root@phosphor:/opt# dig leddynamics.com mx
    
    ; <<>> DiG 9.3.2 <<>> leddynamics.com mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6522
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;leddynamics.com.               IN      MX
    
    ;; AUTHORITY SECTION:
    leddynamics.com.        38400   IN      SOA     phosphor. smcgrath.leddynamics.com. 1196970402 10800 3600 604800 38400
    
    ;; Query time: 2 msec
    ;; SERVER: 192.168.2.235#53(192.168.2.235)
    ;; WHEN: Thu Dec 27 15:54:04 2007
    ;; MSG SIZE  rcvd: 86
    
    root@phosphor:/opt# dig leddynamics.com any
    
    ; <<>> DiG 9.3.2 <<>> leddynamics.com any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 9336
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;leddynamics.com.               IN      ANY
    
    ;; ANSWER SECTION:
    leddynamics.com.        38400   IN      SOA     phosphor. smcgrath.leddynamics.com. 1196970402 10800 3600 604800 38400
    leddynamics.com.        38400   IN      NS      phosphor.
    
    ;; Query time: 2 msec
    ;; SERVER: 192.168.2.235#53(192.168.2.235)
    ;; WHEN: Thu Dec 27 15:54:06 2007
    ;; MSG SIZE  rcvd: 100
    Phoenix, re: skipping the DB check:
    Very observant When I perform the database check, I get a ton of errors of this nature. At some point I decided that this problem was caused from a partial upgrade, and that my best chance would be to just try and get it to complete.

    Code:
     mboxgroup5.mail_item
     error    : Incorrect information in file: './mboxgroup5/mail_item.frm'
     mboxgroup5.open_conversation
     error    : Incorrect information in file: './mboxgroup5/open_conversation.frm'
     mboxgroup5.pop3_message
     error    : Incorrect information in file: './mboxgroup5/pop3_message.frm'
     mboxgroup5.tombstone
     error    : Incorrect information in file: './mboxgroup5/tombstone.frm'
     mboxgroup6.appointment
     error    : Incorrect information in file: './mboxgroup6/appointment.frm'
     mboxgroup6.mail_item
     error    : Incorrect information in file: './mboxgroup6/mail_item.frm'
     mboxgroup6.open_conversation
     error    : Incorrect information in file: './mboxgroup6/open_conversation.frm'
     mboxgroup6.pop3_message
     error    : Incorrect information in file: './mboxgroup6/pop3_message.frm'
     mboxgroup6.tombstone
     error    : Incorrect information in file: './mboxgroup6/tombstone.frm'
     mboxgroup7.appointment
     error    : Incorrect information in file: './mboxgroup7/appointment.frm'
     mboxgroup7.mail_item
     error    : Incorrect information in file: './mboxgroup7/mail_item.frm'
     mboxgroup7.open_conversation
     error    : Incorrect information in file: './mboxgroup7/open_conversation.frm'
     mboxgroup7.pop3_message

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