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Thread: Installation fails during install of Zimbra-mta RPM

  1. #1
    ddenton is offline Intermediate Member
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    Default Installation fails during install of Zimbra-mta RPM

    Hello forum.

    I'm attempting to install Zimbra NE on RHEL 4. We currently have our MX record pointed to our hosted POP3 installation, so I'm unable to get the MX and A records pointed to the right direction, but I was atleast get the server installed and running to test other functionality.

    I've downloaded the RHEL 4 package, and after getting some of the smaller dependencies resolved the install fails at the point that the program installs the MTA. Here's the last bit of the log:

    zimbra-core......zimbra-core-4.5.9_GA_1455.RHEL4-20071016180905.i386.rpm...done
    zimbra-ldap......zimbra-ldap-4.5.9_GA_1455.RHEL4-20071016180905.i386.rpm...done
    zimbra-logger......zimbra-logger-4.5.9_GA_1455.RHEL4-20071016180905.i386.rpm...done
    zimbra-mta......zimbra-mta-4.5.9_GA_1455.RHEL4-20071016180905.i386.rpm...FAILED
    ###ERROR###

    zimbra-mta-4.5.9_GA_1455.RHEL4-20071016180905.i386.rpm installation failed

    Installation cancelled


    I'm unable to find an install log of any kind to troubleshoot this issue. Can anyone suggest the next course of action? Thanks in advance.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    You need valid DNS A & MX records for Zimbra to be installed correctly. Use a test domain, if you like, but you'll need a local DNS server installed. Check the Split DNS to give you an idea of what you need and search the forums for setting up Zimbra as a local server. Don't forget - no DNS, no Zimbra.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    ddenton is offline Intermediate Member
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    Phoenix,

    Thanks for the reply. I've installed BIND and configured it as specified in the link you provided, but I'm still getting the same error message at the same point in the install. I can perform an nslookup of the server's FQDN from that box, and BIND returns the following...

    [root@TB003 data]# nslookup TB003.mydomain.local
    Server: 127.0.0.1
    Address: 127.0.0.1#53

    Name: TB003.mydomain.local
    Address: 192.168.100.241


    Any further assistance is greatly appreciated.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Check the DNS settings with the following (run on the Zimbra server):

    Code:
    host `hostname` <-- type as-is and with backticks not single quotes
    dig yourdomain.com mx
    dig yourdomain.com any
    Post the output from those commands.

    You should also make sure that you have ipv6 disabled and any firewall and/or SE.linux should also be disabled.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    ddenton is offline Intermediate Member
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    [root@TB003 zcs]# nslookup TB003.mydomain.local
    Server: 127.0.0.1
    Address: 127.0.0.1#53

    Name: TB003.mydomain.local
    Address: 192.168.100.241

    ---------------------------------------------

    [root@TB003 zcs]# host `hostname`
    Host TB003 not found: 3(NXDOMAIN)

    ---------------------------------------------

    [root@TB003 zcs]# dig mydomain.local mx

    ; <<>> DiG 9.2.4 <<>> mydomain.local mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 34420
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;mydomain.local. IN MX

    ;; AUTHORITY SECTION:
    . 9309 IN SOA A.ROOT-SERVERS.NET. NSTLD.VERISIGN-GRS.COM. 2007111400 1800 900 604800 86400

    ;; Query time: 5 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Wed Nov 14 09:54:35 2007
    ;; MSG SIZE rcvd: 107

    ---------------------------------------------

    [root@TB003 zcs]# dig mydomain.local any

    ; <<>> DiG 9.2.4 <<>> mydomain.local any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 35313
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;mydomaino.local. IN ANY

    ;; AUTHORITY SECTION:
    . 9298 IN SOA A.ROOT-SERVERS.NET. NSTLD.VERISIGN-GRS.COM. 2007111400 1800 900 604800 86400

    ;; Query time: 5 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Wed Nov 14 09:54:46 2007
    ;; MSG SIZE rcvd: 107

  6. #6
    ddenton is offline Intermediate Member
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    I'm a little baffled by the output from the host command. Why would an nslookup return a seemingly correct response, but the host command would return an error?

  7. #7
    ddenton is offline Intermediate Member
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    I almost forgot. IPtables is turned off, and IPv6 has been disabled. SELinux is also disabled.

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    According to that output you have no DNS A or MX record specified for your domain - mydomain.local - and your hosts file is probably incorrect. Post the output of your /etc/hosts file and correct the DNS records, check the details in the Split DNS article I posted earlier - it will give you the outline of what needs to be done. If you still have a problem please post the DNS files, if you do post them please put some code tags around the text as it makes it difficult (at least for me) to read the details.
    Last edited by phoenix; 11-14-2007 at 09:39 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    ddenton is offline Intermediate Member
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    I tracked down the reason why the "host" command wouldn't return good data. The hostname entry in /etc/sysconfig/network only had the server name, not the FQDN. Once I put in the full name and rebooted, the host `hostname` command returned the following:

    Code:
    [root@TB003 zcs]# host `hostname`
    TB003.mydomain.local has address 192.168.100.241
    However, the install script still fails at the same point. I've set up the named.conf file and the zone file as follows:

    Code:
    // Default named.conf generated by install of bind-9.2.4-27.0.1.el4
    options {
            directory "/var/named";
            dump-file "/var/named/data/cache_dump.db";
            statistics-file "/var/named/data/named_stats.txt";
    forwarders { 68.13.16.30 ; };
    };
    include "/etc/rndc.key";
    zone "TB003.mydomain.local" {
            type master;
            file "/var/named/data/db.TB003.mydomain.local";
    };
    Code:
    ;
    ;
    ;
    @       IN      SOA     TB003.mydomain.local. hostmaster.TB003.mydomain.local. (
                            10118           ; Serial
                            43200           ; Refresh
                            3600            ; Retry
                            3600000         ; Expire
                            2592000 )       ; Minimum
    ; Define Nameservers and Mail servers
            IN      NS      192.168.100.241
            IN      A       192.168.100.241
            IN      MX      10 TB003.mydomain.local.
    The named daemon is running. Any other suggestions?

    BTW - Here's the contents of my hosts file:

    Code:
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1               localhost.localdomain localhost
    192.168.100.241         TB003.mydomain.local TB003
    Last edited by ddenton; 11-14-2007 at 01:53 PM.

  10. #10
    phoenix is online now Zimbra Consultant & Moderator
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    I'd still like to see the output from the two dig command for the mx & any I posted earlier.

    Is that a typing error in your post or is your domain called ........ I guess you've just edited the post.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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