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Thread: ubuntu upgrade to 4.5.9 fails

  1. #1
    jeepville is offline Active Member
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    Default ubuntu upgrade to 4.5.9 fails

    I am trying to upgrade my 4.5.7 to 4.5.9 and first of all support told me to run the installer as zimbra. I get an error that says must run as root. So I run it as root and now I am getting this error.

    Checking for installable packages

    Found zimbra-core
    Error: attempting to install i386 packages on a unknown OS.
    Exiting...

    This is an upgrade.
    I ran zmfixperms as root and that didnt help but didnt give an error either.
    When I upgraded to 4.5.7 I had to call support because slapd wouldnt upgrade which left the server inoperable. I dont know whats wrong with my install but upgrades are not smooth. Any help would be appreciated.

    Thanks
    Josh

  2. #2
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    jholder is offline Former Zimbran
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    Hi Josh,
    Is this Ubuntu 6.06?

  3. #3
    jeepville is offline Active Member
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    its 7.04

    with the release-lsb

    changed to 6

    Which has always worked just fine in the past.

  4. #4
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    jholder is offline Former Zimbran
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    Yeah, that's what I was worried about.

    It's cool that people have been able to get their installations to work on stuff like 7.04, but I think what they often fail to remember is that this creates a big migration issue. We never know how the installer script is going to act in that type of enviroment.

    So, you have 2 options:
    edit /zcs/util/util.sh and comment out that whole section
    (WARNING: It's there not to block you, but to protect you. There's no telling what can happen)

    or
    Backup /opt/zimbra to a remote location, and install Ubuntu 6.06

    I know it sucks, and we want to help you, but this is exactly why we do not encourage modifying or tricking the installer.

  5. #5
    jeepville is offline Active Member
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    are you supposed to be able to upgarde zimbra as the zimbra user instead of root?

  6. #6
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    jholder is offline Former Zimbran
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    Nope. Upgrades must be run as root. Especially in 4.5.9 as there are some significant changes to file permissions.

  7. #7
    jeepville is offline Active Member
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    Does this look right

    Release 4.5.9_GA_1454.UBUNTU6 DEBIAN4.0 NETWORK edition

    I saw a bunch of stuff disappear in the admin pannel like license and it no longer shows the outlook connector download link.

  8. #8
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    hmm-
    Don't know why license would disappear. Can you check to make sure all of your admin zimlets are installed?

  9. #9
    jeepville is offline Active Member
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    Here are the admin zimlets loaded

    backuprestore
    cluster
    convertd
    domainadmin
    hsm
    license
    mobilesync

  10. #10
    jholder's Avatar
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    Try reinstalling them.

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