ubuntu upgrade to 4.5.9 fails

[jeepville]

I am trying to upgrade my 4.5.7 to 4.5.9 and first of all support told me to run the installer as zimbra. I get an error that says must run as root. So I run it as root and now I am getting this error.

Checking for installable packages

Found zimbra-core
Error: attempting to install i386 packages on a unknown OS.
Exiting...

This is an upgrade.
I ran zmfixperms as root and that didnt help but didnt give an error either.
When I upgraded to 4.5.7 I had to call support because slapd wouldnt upgrade which left the server inoperable. I dont know whats wrong with my install but upgrades are not smooth. Any help would be appreciated.

Thanks
Josh

[jholder]

Hi Josh,
Is this Ubuntu 6.06?

[jeepville]

its 7.04

with the release-lsb

changed to 6

Which has always worked just fine in the past.

[jholder]

Yeah, that's what I was worried about.

It's cool that people have been able to get their installations to work on stuff like 7.04, but I think what they often fail to remember is that this creates a big migration issue. We never know how the installer script is going to act in that type of enviroment.

So, you have 2 options:
edit /zcs/util/util.sh and comment out that whole section
(WARNING: It's there not to block you, but to protect you. There's no telling what can happen)

or
Backup /opt/zimbra to a remote location, and install Ubuntu 6.06

I know it sucks, and we want to help you, but this is exactly why we do not encourage modifying or tricking the installer.

[jeepville]

are you supposed to be able to upgarde zimbra as the zimbra user instead of root?

[jholder]

Nope. Upgrades must be run as root. Especially in 4.5.9 as there are some significant changes to file permissions.

[jeepville]

Does this look right

Release 4.5.9_GA_1454.UBUNTU6 DEBIAN4.0 NETWORK edition

I saw a bunch of stuff disappear in the admin pannel like license and it no longer shows the outlook connector download link.

[jholder]

hmm-
Don't know why license would disappear. Can you check to make sure all of your admin zimlets are installed?

[jeepville]

Here are the admin zimlets loaded

backuprestore
cluster
convertd
domainadmin
hsm
license
mobilesync

[jholder]

Try reinstalling them.