OS Selection... Any Centos NE users out there?

[timothyalangorman]

Here's my issue...
I planned on installing zimbra NE tuesday.. with 6.06 LTS. (my server os)
I have a new server that it simply will not run on. A HP dl380 g5...
I was going to run open suste 10.3 (in fact it's installed and tested with zimbra now) but it seem that long term support is going away for 10.x...

If I chose to install on Centos 5 it is not a supported OS.. Will I suffer when I call for support?
I plan on doing my support renewals to have a supported mail system....
I do not plan on Installing RedHat 5. I was a devout Red hat subscriber and had an issue with them...

SO to sum it up.... will I suffer as a NE Centos users?
Are there any other Centos NE users out there?


thanks

[rvissers]

I'm a long time CentOS FOSS user, and haven't ever had anyone (including Zimbra employees) not help me because I was on an unsupported platform. So I can't image being a NE user would make much of a difference.

[timothyalangorman]

I understand that they dont want to work out OS issues... That's prob why it doesn't run on win32 hahha.... I plan on having my CentOS5 box a dedicated system for zimbra only... no other software... and that'll help..

Any other thoughts on this from other CentOS users?
thanks
timg
Petr-All

[phoenix]

We do not support Zimbra NE on CentOS.

[timothyalangorman]

Id I'm a paying client and I hav e aquestion that's specific to Zimbra.... One that that is not dependant on the OS I will not get answers/service?



Is zimbra (yahoo) partnered with Red Hat and not supporting CentOS because of a contradiction of interests?


thanks timg

[phoenix]

We are not partnered with Red Hat, the list of supported operating systems is the ones we list on the web site. The reason for that is they are the ones we have done our testing on, that's the only reason we specify those systems.

[timothyalangorman]

Any answer to the first question?

"Say I'm a paying client and I have a question that's specific to Zimbra.... One that that is not dependent on the OS I will not get answers/service?"


thanks
timg

[russgalleywood]

Although I use Support occasionally, (and very helpful they are too!), I find that the Guys on the Forums, both Zimbra employees and otherwise to be very helpful.
So I don't need to bother Support that often anyway!

[timothyalangorman]

That's what I was thinking.... and after all.... who is it that I call with my sendmail questions....

# man sendmail

.... talk about a mind blowing experience.... geesh

Thanks guys.
timg

[phoenix]

Originally Posted by timothyalangorman

Any answer to the first question?

"Say I'm a paying client and I have a question that's specific to Zimbra.... One that that is not dependent on the OS I will not get answers/service?"

That depends, there is no easy answer. What about a hypothetical question? If we find it's a problem with your support request and it's an o/s problem will you pay for our support cost if we fix the problem?

The requirement for using the product is that you install it on a supported operating system, did you fulfill that requirement? If you submit a support case we will be able to point you back to the o/s vendor for support/bug fixes, we don't provide o/s support.

The requirement is there to give you the assurance that we've tested the product and it's working, we don't test on CentOS and while it's a RHEL rebuild it's not exactly the same.