Address replication from Zimbra->ERP and ERP->Zimbra

[martin]

Hello,

customer contacs actually stored in an ERP system should be imported
(mainly names and email-addresses) into Zimbra.

In additon, email addresses stored in Thunderbird should be imported
as well into Zimbra. I don't know to what extent contacts who are
stored at the same time in the ERP systen and Thunderbird could be synced..)
After this process TB will be retried.
User accounts will be set up manually in Zimbra.

How it should work:
- Address changes of the Zimbra-AddressBook should be replicated to
the ERP database and vice versa (ERP -> Zimbra).

Question:
To what extent can this process be automated and how?


Thank you very much in advance for any feedback!

Martin

[jholder]

Well, you can download the address book on the fly using curl and the rest interface.

The first thought I had was writing a script to download the AB via rest, then post/upload it to ERP (if possible).

[oetiker]

Jholder,
I am working on a similar thing, only that our data master is the CRM ... I can use the REST interface to upload and update vcards ... this works fine. What I am missing is the ability to remove a contact entry via REST ... how does this work ?

thanks tobi

[jholder]

Originally Posted by oetiker

Jholder,
I am working on a similar thing, only that our data master is the CRM ... I can use the REST interface to upload and update vcards ... this works fine. What I am missing is the ability to remove a contact entry via REST ... how does this work ?

thanks tobi

REST is generally used for uploading and downloading information from the server. If you want to remove an entry, I think the only way to do that from the outside world is a SOAP call.

[martin]

Originally Posted by oetiker

Jholder,
I am working on a similar thing, only that our data master is the CRM ...

thanks tobi

Tobi,

our CRM is as well the master. By the way, what CRM are you using?


Thank's for the feedback!

Martin

[oetiker]

In the mean time I found this little gem:

svn co Revision 850: /trunk/ZimbraServer/src/perl

it contains a perl framework for accessing all the zimbra functionality through soap ... by using firebug on the webif the system becomes quite transparent ... that syncing bit should be rather trivial to implement I think ...

cheers
tobi

PS we use our own home-grown CRM.