failed to install license

[node_runner]

Ok, so we are going to purchase Zimbra any day now, but first I need to get a trial version installed so senior management can play with it and say "ok, that looks cool, go buy it".

I'm installing the network edition trial on CentOS 5. I've followed the directions in another post on this forum specific to CentOS 5 here: Centos 5 Install Guide

I've also made sure that an mx record has been created for this server. When I run: dig mail.example.com mx

I get:

mail.example.com
mail2.example.com

returned. So I know from this servers perspective, it is set up in DNS to act as the default MX server. But for some reason the installation wizard says that it was unable to find an mx record for mail.example.com...would you like to continue?

so I choose yes...

Every time during the installation, I get the following error:
Looking for valid license to install...failed to install license.

*******ERROR

Failed to install a license - this will prevent your server from functioning properly
Please contact Zimbra to obtain a license

Now, registered for a trial license twice now, and both ZCSLicense.xml files given during installation result in this error. I've made sure that our firewall is letting this box "call home" to the zimbra servers during installation. I don't see any traffic being blocked.

After installation, Tomcat fails to start properly and listen on port 80:443 even though I see httpd listening on 7780.

Any ideas on what could be causing this? Here is the contents of my setup log:

Getting installed packages
checking isEnabled zimbra-core
zimbra-core not in enabled cache
enabled packages
Newinstall enabling all installed packages
Enabling zimbra-core
Enabling zimbra-ldap
Enabling zimbra-store
Enabling zimbra-mta
Enabling zimbra-snmp
Enabling zimbra-logger
Enabling zimbra-apache
Enabling zimbra-spell
Setting defaults...
Setting local config zimbra_java_home to /opt/zimbra/java
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e zimbra_java_home='/opt/zimbra/java'
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-ldap
zimbra-ldap is enabled
checking isEnabled zimbra-store
zimbra-store is enabled

DNS ERROR resolving MX for mail1a.den.*****.net
It is suggested that the domain name have an MX record configured in DNS
Done
checking isEnabled zimbra-ldap
zimbra-ldap is enabled
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-mta
zimbra-mta is enabled
checking isEnabled zimbra-mta
zimbra-mta is enabled
checking isEnabled zimbra-spell
zimbra-spell is enabled
Checking for port conflicts
checking isEnabled zimbra-mta
zimbra-mta is enabled
Port conflict detected: 25 (zimbra-mta)
checking isEnabled zimbra-ldap
zimbra-ldap is enabled
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-logger
zimbra-logger is enabled
checking isEnabled zimbra-mta
zimbra-mta is enabled
checking isEnabled zimbra-ldap
zimbra-ldap is enabled
checking isEnabled zimbra-store
zimbra-store is enabled
Global config attribute retrieved from ldap: zimbraSpamIsSpamAccount=
Global config attribute retrieved from ldap: zimbraSpamIsNotSpamAccount=
Global config attribute retrieved from ldap: zimbraNotebookAccount=
*** Running as zimbra user: zmlicense -c
Error: exception occurred: system failure: getDirectContext
checking isEnabled zimbra-mta
zimbra-mta is enabled
checking isEnabled zimbra-snmp
zimbra-snmp is enabled
checking isEnabled zimbra-spell
zimbra-spell is enabled
checking isEnabled zimbra-store
zimbra-store is enabled
*** Running as zimbra user: zmlicense -c
Error: exception occurred: system failure: getDirectContext
checking isEnabled zimbra-store
zimbra-store is enabled
*** Running as zimbra user: zmlicense -c
Error: exception occurred: system failure: getDirectContext
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-ldap
zimbra-ldap is enabled
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-mta
zimbra-mta is enabled
checking isEnabled zimbra-snmp
zimbra-snmp is enabled
checking isEnabled zimbra-spell
zimbra-spell is enabled
Saving config in /opt/zimbra/config.3822...
Done


Operations logged to /tmp/zmsetup.log.3822
Setting local config values...
Setting local config zimbra_server_hostname to mail1a.den.giac.net
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e zimbra_server_hostname='mail1a.den.****.net'
Setting local config ldap_master_url to ldap://mail1a.den.*****.net:389
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e ldap_master_url='ldap://mail1a.den.****.net:389'
Setting local config ldap_url to ldap://mail1a.den.*****.net:389
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e ldap_url='ldap://mail1a.den.*****.net:389'
Setting local config ldap_port to 389
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e ldap_port='389'
Setting local config ldap_host to mail1a.den.giac.net
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e ldap_host='mail1a.den.*****.net'
Setting local config zimbra_uid to 506
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e zimbra_uid='506'
Setting local config zimbra_gid to 500
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e zimbra_gid='500'
Setting local config zimbra_user to zimbra
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e zimbra_user='zimbra'
Setting local config av_notify_user to admin@mail1a.den.*****.net
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e av_notify_user='admin@mail1a.den.*****.net'
Setting local config ssl_allow_untrusted_certs to TRUE
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e ssl_allow_untrusted_certs='TRUE'
Setting local config mysql_memory_percent to 62
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e mysql_memory_percent='62'
Setting local config tomcat_java_heap_memory_percent to 62
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e tomcat_java_heap_memory_percent='62'
Done

Setting up CA...
*** Running as zimbra user: cd /opt/zimbra; zmcreateca
** Creating CA private key

Generating a 1024 bit RSA private key
...............++++++
.++++++
unable to write 'random state'
writing new private key to '/opt/zimbra/ssl/ssl/ca/ca.key'
-----
** Creating CA cert

Signature ok
subject=/C=US/ST=N/A/L=N/A/O=Zimbra Collaboration Suite
Getting Private key
unable to write 'random state'
Done
checking isEnabled zimbra-ldap
zimbra-ldap is enabled
Creating SSL certificate...
*** Running as zimbra user: cd /opt/zimbra; zmcreatecert
** Importing CA

Certificate was added to keystore
** Creating keystore

** Creating server cert request

Generating a 1024 bit RSA private key
............++++++
.....++++++
unable to write 'random state'
writing new private key to '/opt/zimbra/ssl/ssl/server/server.key'
-----
** Signing cert request

Using configuration from /opt/zimbra/ssl/ssl/zmssl.cnf
Check that the request matches the signature
Signature ok
Certificate Details:
Serial Number:
11:89:15:97:01
Validity
Not Before: Sep 7 10:08:23 2007 GMT
Not After : Sep 6 10:08:23 2008 GMT
Subject:
countryName = US
stateOrProvinceName = N/A
organizationName = Zimbra Collaboration Suite
commonName = mail1a.den.****.net
X509v3 extensions:
X509v3 Basic Constraints:
CA:FALSE
Netscape Comment:
OpenSSL Generated Certificate
X509v3 Subject Key Identifier:
04:37:CB:50:99:B6:9B:A9:6B:50:00:AF:00:414:1C:09 :AA:6E:C3
X509v3 Authority Key Identifier:
DirName:/C=US/ST=N/A/L=N/A/O=Zimbra Collaboration Suite
serial:B3:CF:E8F:1D:C5B:FA

X509v3 Key Usage:
Digital Signature, Non Repudiation, Key Encipherment
Certificate is to be certified until Sep 6 10:08:23 2008 GMT (365 days)




There are LOTS more logs.

later on I see some errors like this:

*** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused


SELinux has been completely disabled.

[node_runner]

update: fixed the dns issue. i guess it was looking at mail.example.net as the domain instead of the host...so I just told it to search example.net and that worked.

still having all the other issues though with the license

[mmorse]

First make sure it's in /opt/zimbra/conf (though I'm sure the directions you got with the trial told you this).
cp ZCSLicense.xml /opt/zimbra/conf

but what they might not say (I haven't requested a trial in a long time) is about the ownership/permissions:

chown zimbra:zimbra /opt/zimbra/conf/ZCSLicense.xml
chmod 444 /opt/zimbra/conf/ZCSLicense.xml

[node_runner]

ok, that fixed the license problem. The documentation doesn't say to specifically place the license file in /opt/zimbra/conf (which doesn't exist yet when starting a new installation).

It just says to point to wherever you have the file when it asks you. However, manually creating /opt/zimbra/conf and placing the license file in there, then starting the install.sh script does take care of all the license errors.

I still can't get it fully started though.

After installation, tomcat/http fail to load the admin console correctly. Running zmcontrol status shows:

Host mail1a.den.****.net
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Stopped
mysql.server is not running
mta Stopped
postfix is not running
snmp Running
spell Running

running zmcontrol start outputs LOTS of messages to the console.

the last bit of which reads:

Error: assertion '-r /opt/zimbra/conf/my.cnf' failed
Error: tomcat already running


Starting antispam...Done.
Starting antivirus...Done.
Starting snmp...FAILED


Starting spell...Done.
Starting mta...Done.

The rest just looks like informational debug output. there are no actual errors there or in the /opt/zimbra/log/startup.log file.

In /var/log/messages i found these:

Sep 7 12:30:01 mail1a zimbramon[7176]: 7176:info: 2007-09-07 12:30:01, DISK: Error occurred during initialization of VM java.lang.OutOfMemoryError: unable to create new native thread: dev: /dev/mapper/vg0-rootlv, mp: /, tot: 992, avail: 802
Sep 7 12:30:01 mail1a zimbramon[7176]: 7176:info: 2007-09-07 12:30:01, DISK: Error occurred during initialization of VM java.lang.OutOfMemoryError: unable to create new native thread: dev: /dev/sda1, mp: /boot, tot: 251, avail: 223
Sep 7 12:30:01 mail1a zimbramon[7176]: 7176:info: 2007-09-07 12:30:01, DISK: Error occurred during initialization of VM java.lang.OutOfMemoryError: unable to create new native thread: dev: /dev/mapper/vg0-homelv, mp: /home, tot: 4960, avail: 4121
Sep 7 12:30:01 mail1a zimbramon[7176]: 7176:info: 2007-09-07 12:30:01, DISK: Error occurred during initialization of VM java.lang.OutOfMemoryError: unable to create new native thread: dev: /dev/mapper/vg0-tmplv, mp: /tmp, tot: 1984, avail: 1813
Sep 7 12:30:01 mail1a zimbramon[7176]: 7176:info: 2007-09-07 12:30:01, DISK: Error occurred during initialization of VM java.lang.OutOfMemoryError: unable to create new native thread: dev: /dev/mapper/vg0-usrlv, mp: /usr, tot: 7936, avail: 6860
Sep 7 12:30:01 mail1a zimbramon[7176]: 7176:info: 2007-09-07 12:30:01, DISK: Error occurred during initialization of VM java.lang.OutOfMemoryError: unable to create new native thread: dev: /dev/mapper/vg0-varlv, mp: /var, tot: 3968, avail: 3324
Sep 7 12:30:01 mail1a zimbramon[7176]: 7176:info: 2007-09-07 12:30:01, DISK: Error occurred during initialization of VM java.lang.OutOfMemoryError: unable to create new native thread: dev: /dev/mapper/mail1avg0-zimbralv, mp: /opt/zimbra, tot: 10080, avail: 8831


the filesystem /dev/mapper/mail1avg0-zimbralv is mounted rw. that is where my /opt/zimbra is, and it didn't have any problems installing the initial installation files.

again, selinux is turned off. anyone know if there are any known issues with java and LVM volumes?

[node_runner]

this error is also interesting:
Error: assertion '-r /opt/zimbra/conf/my.cnf' failed

there is no /opt/zimbra/conf/my.cnf. should one have been created during install? I DO see a /opt/zimbra/conf/my.logger.cnf. Tried copying that to my.cnf but still get the same error.

[mmorse]

Could you post your zmsetup.log.####
do some stop/starts
zmcontrol stop
zmcontrol start
and post the relevant sections of these: (put them in a txt file it's not a huge post)
/var/log/zimbra.log
/opt/zimbra/log/mailbox.log
/opt/zimbra/tomcat/logs/catalina.out

other log files of note:
/docs/ne/latest/administration_guide/9_Monitoring.12.1.html#1075561

[node_runner]

couldn't find mailbox.log:
find /opt/zimbra -name mailbox.log
no such file

I zipped up the rest of the other logs and attached them.

Thanks so much for taking a look.

[mmorse]

well I see:
Sep 7 13:44:00 mail1a zimbramon[17331]: 17331:info: Starting mailbox
so it attempted to start once...
-double check inside /opt/zimbra/log/

and so I know what's fresh (the log starts out already running & i see multiple 'starting services') could you
zmcontrol stop
move the logfiles to another name or purge them
zmcontrol stop
post logs again

[node_runner]

ok. new log files attached.

[mmorse]

You have something already on port 25?

Did you do a fresh install after changing hostnames? (follow the UnInstall Zimbra - ZimbraWiki directions first)

What's your /etc/hosts look like?

I'm really supprised you don't have a /opt/zimbra/log/mailbox.log though...

"not owned by root: /opt/zimbra/postfix-2.2.9/conf/main.cf"
as root run the fix permissions script:
cd /opt/zimbra/libexec/
./zmfixperms