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Thread: [SOLVED] Password problem (bug?)

  1. #1
    artimus is offline Active Member
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    Default [SOLVED] Password problem (bug?)

    This is the second time I'm running into this problem during my migration process. Perhaps there is some setting I missed but I doubt it.

    I'm using imapsync from communigate to zimbra. The same script just worked for about 10 accounts. When I run it now I cannot log into a particular account in zimbra.

    I changed the password for the account.
    Disabled account lockout
    I still cannot log into this account, via imapsync, thunderbird(imap), or through the zimbra user interface.

    I can't find any reason why this is happing. I reduced the cos settings (so it is letting me change the password), but nothing is working.

    I even went as far as to make the account status 'maintenance' , then move it back to active.

    Using CentOS 5, with Zimbra 4.5.6_GA_1044.RHEL5-20070706174250

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Is the reason it's not letting you in because it's locked out?

  3. #3
    artimus is offline Active Member
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    I'm pretty sure I unchecked the enable lockout box before I had a chance to lock myself out, but I'm not entirely sure. I don't know where to look to see if I've been locked out. The status in the user account list says "Active"

  4. #4
    artimus is offline Active Member
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    I found it, and it most certainly is a bug!

    My migration process consists of many mail forwards (I'll have to write about that at some point, as it makes for a flawless migrataion).

    For all of the accounts in zimbra, i have a foward that points back to my old mail server. For this account I made a typo in my alias. I would normally type in the username, and choose my subdomain in the dropdown box.

    ie: user@domain.com, would alias to user@zimbra.domain.com.

    I accidentally created an alias of zimbra.domain.com@domain.com.

    While this is a typo, it is also a bug, as the above address is valid. The second I fixed this alias I was able to log in.
    Problem A: A bad alias prevents users from logging in.
    Problem B: The zimbra admin interface allowed me to put in a "bad" alias
    Problem C: The "bad" alias wasn't technically bad. Perhaps it is too long for zimbra, or zimbra doesn't handle more then one "." in the user portion of an email address?

    None the less I'm happy I got it working now.

  5. #5
    jholder's Avatar
    jholder is offline Former Zimbran
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    Hi-
    Can you please outline repo steps so I can reproduce the bug?

    Thanks
    john

  6. #6
    artimus is offline Active Member
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    Steps to repeat. A lot of this is most likely not relevant, but for the sake of accuracy..

    1. Create an account ( I used zmprov. everything else I did in the web interface).
    2. Adjust mail quota for user to 3000
    3. Create a forward to user@mail.domain.com (Where this is the name of some other server)
    4. Remove the forward
    5. add an alias "zimbra.domain.tld" (This also happened to be zimbra's host name).
    6. Try to log into the account. Change the password a few times, etc.
    7. Remove/change the alias to something normal. You should be able to log in again.

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