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Thread: [SOLVED] Send Mail -> YES Receive Mail -> NO

  1. #1
    AutootuA's Avatar
    AutootuA is offline Senior Member
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    Default [SOLVED] Send Mail -> YES Receive Mail -> NO

    I'm a complete newbie when it comes to setting up a email server. MX records and such are Greek to me. I've searched and read until I can't see straight. I really hate that my first post is asking for help but here goes. HELP!!!!

    I have Zimbra Network Edition Trial up and running on Ubuntu. I can access the web interface via intranet and internet with out a problem. Sending mail goes out fine. Try to send mail to this server and it gets returned. What is up with the "mailstore1.secureserver.net" in there? I'm using GoDaddy and I can't find that set up in there anywhere.

    /etc/hosts
    Code:
    127.0.0.1       localhost.localdomain   localhost
    192.168.254.160 mail.nunyad.biz mail
    
    # The following lines are desirable for IPv6 capable hosts
    ::1     ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts
    host `hostname'
    Code:
    mail.nunyad.biz is an alias for nunyad.biz.
    nunyad.biz has address 67.141.183.82
    mail.nunyad.biz is an alias for nunyad.biz.
    mail.nunyad.biz is an alias for nunyad.biz.
    nunyad.biz mail is handled by 10 mailstore1.secureserver.net.
    nunyad.biz mail is handled by 10 67.141.183.82.
    dig mail.nunyad.biz mx
    Code:
    ; <<>> DiG 9.3.2 <<>> mail.nunyad.biz mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 9730
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 2, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;mail.nunyad.biz.               IN      MX
    
    ;; ANSWER SECTION:
    mail.nunyad.biz.        1309    IN      CNAME   nunyad.biz.
    nunyad.biz.             1310    IN      MX      10 mailstore1.secureserver.net.
    nunyad.biz.             1310    IN      MX      10 67.141.183.82.
    
    ;; AUTHORITY SECTION:
    nunyad.biz.             1310    IN      NS      ns6.secureserver.net.
    nunyad.biz.             1310    IN      NS      NS5.secureserver.net.
    
    ;; ADDITIONAL SECTION:
    mailstore1.secureserver.net. 3528 IN    A       64.202.166.11
    NS5.secureserver.net.   571     IN      A       208.109.78.180
    
    ;; Query time: 44 msec
    ;; SERVER: 166.102.165.11#53(166.102.165.11)
    ;; WHEN: Fri Aug 24 18:50:20 2007
    ;; MSG SIZE  rcvd: 187
    Last edited by AutootuA; 08-24-2007 at 03:57 PM. Reason: Because I can't speel...

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by AutootuA View Post
    I'm using GoDaddy and I can't find that set up in there anywhere.
    I don't understand what you mean by that.

    Quote Originally Posted by AutootuA View Post
    /etc/hosts
    127.0.0.1 localhost.localdomain localhost
    192.168.254.160 mail.nunyad.biz mail
    As you're behind a NAT device you will need a Split DNS set-up, check the wiki for details.

    Quote Originally Posted by AutootuA View Post
    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts
    You should also disable ipv6 plus any SELinux and/or firewall you've got running.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    randall is offline Advanced Member
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    Default

    Also, it may help if you will tell us what version of Ubuntu are you using?

  4. #4
    AutootuA's Avatar
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    Quote Originally Posted by phoenix View Post
    I don't understand what you mean by that.
    I was referring to mailstore1.secureserver.net. I'm just unsure how all of this works still.

    Code:
    ;; ANSWER SECTION:
    mail.nunyad.biz.        1309    IN      CNAME   nunyad.biz.
    nunyad.biz.             1310    IN      MX      10 mailstore1.secureserver.net.
    nunyad.biz.             1310    IN      MX      10 67.141.183.82.

    Quote Originally Posted by randall View Post
    Also, it may help if you will tell us what version of Ubuntu are you using?
    I'm running Ubuntu 6.06. I followed these instructions. How To Install Zimbra Collaboration Suite (ZCS) On Ubuntu. I do a server install and immediately install Zimbra by following these instructions. There is one part in the instructions that tell you to install some prerequisites for Zimbra.

    Code:
    apt-get install curl fetchmail libpcre3 libgmp3c2 libexpat1 libxml2 libtie-ixhash-perl
    There is one prerequisite left out that Zimbra notifies you of when you first try to run install. I forget which it is but it ends in "+5" or "++5" I think. I install it regardless and rerun the install with no further problems.

  5. #5
    AutootuA's Avatar
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    I've tried all suggestions and made more of a mess than good. I started over from scratch and reloaded everything like before. I can still send emails but not receive them. Is there a way to track where things are going wrong???

  6. #6
    randall is offline Advanced Member
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    Try monitoring your zimbra.log

    Use the command: tail -f /var/log/zimbra.log | grep -v "index_param" -i

    The grep portion is not really necessary. It's just to avoid listing the index_param error from ldap. But that error is nothing serious.

    Hope this helps.

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by AutootuA View Post
    I've tried all suggestions and made more of a mess than good. I started over from scratch and reloaded everything like before. I can still send emails but not receive them. Is there a way to track where things are going wrong???
    You still haven't shown any information about your DNS. Why is there an entry for 'mailstore1.secureserver.net' in your DNS? You also have this entry in there:
    Code:
     nunyad.biz.             1310    IN      MX      10 67.141.183.82.
    that's incorrect as it should be a FQDN and not an IP address. You also appear not to have an A record in there, is there one?

    Your domain name is 'nunyad.biz' is it not? Do the following on your Zimbra server to confirm your set-up:

    Code:
    host `hostname`   <-- backticks not single quotes
    dig nunyad.biz mx
    dig nunyad.biz any
    cat /etc/hosts
    and post the output.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    AutootuA's Avatar
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    I am using GoDaddy and I'm unsure of ther correct DNS setup I should be using there.

    host `hostname`

    Code:
    mail.nunyad.biz is an alias for nunyad.biz.
    nunyad.biz has address 67.141.183.82
    mail.nunyad.biz is an alias for nunyad.biz.
    mail.nunyad.biz is an alias for nunyad.biz.
    nunyad.biz mail is handled by 10 67.141.183.82.
    nunyad.biz mail is handled by 10 mailstore1.secureserver.net.
    dig nunyad.biz mx

    Code:
    ; <<>> DiG 9.3.2 <<>> nunyad.biz mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58270
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 3
    
    ;; QUESTION SECTION:
    ;nunyad.biz.                    IN      MX
    
    ;; ANSWER SECTION:
    nunyad.biz.             3412    IN      MX      10 67.141.183.82.
    nunyad.biz.             3412    IN      MX      10 mailstore1.secureserver.net.
    
    ;; AUTHORITY SECTION:
    nunyad.biz.             3412    IN      NS      NS5.secureserver.net.
    nunyad.biz.             3412    IN      NS      ns6.secureserver.net.
    
    ;; ADDITIONAL SECTION:
    mailstore1.secureserver.net. 1301 IN    A       64.202.166.11
    NS5.secureserver.net.   163286  IN      A       208.109.78.180
    ns6.secureserver.net.   163286  IN      A       208.109.80.75
    
    ;; Query time: 46 msec
    ;; SERVER: 166.102.165.11#53(166.102.165.11)
    ;; WHEN: Fri Aug 31 10:07:19 2007
    ;; MSG SIZE  rcvd: 184
    dig nunyad.biz any

    Code:
    ; <<>> DiG 9.3.2 <<>> nunyad.biz any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 30267
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 2, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;nunyad.biz.                    IN      ANY
    
    ;; ANSWER SECTION:
    nunyad.biz.             3130    IN      A       67.141.183.82
    nunyad.biz.             3130    IN      NS      ns6.SECURESERVER.NET.
    nunyad.biz.             3130    IN      NS      NS5.SECURESERVER.NET.
    
    ;; AUTHORITY SECTION:
    nunyad.biz.             3130    IN      NS      NS5.SECURESERVER.NET.
    nunyad.biz.             3130    IN      NS      ns6.SECURESERVER.NET.
    
    ;; ADDITIONAL SECTION:
    NS5.SECURESERVER.NET.   338     IN      A       208.109.78.180
    ns6.SECURESERVER.NET.   338     IN      A       208.109.80.75
    
    ;; Query time: 38 msec
    ;; SERVER: 166.102.165.11#53(166.102.165.11)
    ;; WHEN: Fri Aug 31 10:07:59 2007
    ;; MSG SIZE  rcvd: 156
    cat /etc/hosts
    Code:
    127.0.0.1       localhost.localdomain   localhost
    192.168.254.160 mail.nunyad.biz mail
    
    # The following lines are desirable for IPv6 capable hosts
    ::1     ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts
    Last edited by AutootuA; 08-31-2007 at 11:19 AM.

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    The problem seems to be is you're trying to use a public DNS server when your Zimbra server is on a private IP behind a NAT device(?). Do you have a local DNS server installed? I've already pointed out a couple of errors in your DNS setup, they need changing and, as far as I can see, you haven't followed the 'How To Forge' instructions on setting up a Zimbra server. Now, again, do you have a local DNS server installed?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    mmorse's Avatar
    mmorse is offline Moderator
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    I don't know what type of 'dns management portal' you have, so I'd suggest contacting them, and also have them double check that port 25 is routed to your box correctly.

    are you using bind anywhere-because you have a local 192 & a public address:
    192.168.254.160 mail.nunyad.biz mail
    vs
    nunyad.biz. 3412 IN MX 10 67.141.183.82.

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