emails don't show up in inbox in browser

[pstelzer]

I can send emails out from my domain, and it appears that I can receive emails coming in (the logs say status=sent) and I can see emails in /var/mail/recipientname. But when I log in to the browser client, or connect via outlook, no emails show up. What do I need to do to get the server to find the emails that have been delivered?

[KevinH]

Please attach the logs(/var/log/zimbra.log). Are you running sendmail? Zimbra doesn't store mail in /var/mail at all. So this is being delivered by some other process.

[pstelzer]

Sendmail doesn't seem to be running:
/etc/rc.d/init.d/sendmail status says sendmail is stopped.
lsof -i TCP:25 shows master is listening on smtp (/opt/zimbra/postfix/libexec/master I presume).

According to the zimbra log there was an email received Dec. 11th 00:35:44 from gmail. in /var/mail/pete is the same email from gmail. Please refer to uploaded zimbra.log and pete files.

Should I upload my postfix main.cf? I only made minor changes, none of which would affect where mail was stored (I think).

Thanks,

Pete Stelzer

[marcmac]

Could be another instance of postfix delivering locally, too - do zmcontrol stop, and then telnet to port 25 - if you connect, someone else is on the port.

/etc/init.d/postfix stop; chkconfig postfix off will stop it.

[mcgaffin]

I have the same problem. I can send emails with apparent success, except that I only receive email delivered outside of the zimbra domain. That is, email sent to david@myotheremaildomain.com gets delivered, but email sent to david@myzimbra.com does not when sent from within zimbra.

I can see the messages in the /opt/zimbra/store directory, but I can't find any error message in the log.

- david

[KevinH]

Can you post /var/log/zimbra.log after a test. This should at least tell us the mail was sent and delivered.

[mcgaffin]

Here is the complete log from the moment of clicking 'Send':

2005-12-12 21:46:47,378 INFO  [http-80-Processor100] [mid=2;ip=10.16.72.73;name=david2@wezimbra.myzimbradomain.com;] SendMsg -  LC(mbox=b75b8d9f-6988-11da-813b-f7f494777384, sessions=[14])
2005-12-12 21:46:48,041 INFO  [http-80-Processor100] [mid=2;ip=10.16.72.73;name=david2@wezimbra.myzimbradomain.com;] FileBlobStore - Stored size=322 wrote=322 path=/opt/zimbra/store/incoming/1134424843823-1.msg vol=1 digest=KdkEJR+iEOejxr5vhl,SAlPAbRs=
2005-12-12 21:46:48,097 INFO  [http-80-Processor100] [mid=2;ip=10.16.72.73;name=david2@wezimbra.myzimbradomain.com;] FileBlobStore - Renamed id=261 mbox=2 oldpath=/opt/zimbra/store/incoming/1134424843823-1.msg newpath=/opt/zimbra/store/0/2/msg/0/261-102.msg
2005-12-12 21:46:48,489 INFO  [http-80-Processor100] [mid=2;ip=10.16.72.73;name=david2@wezimbra.myzimbradomain.com;] mailbox - Added message id=261 digest=KdkEJR+iEOejxr5vhl,SAlPAbRs= mailbox=2 rcpt=:API:
2005-12-12 21:47:28,331 INFO  [IndexWritersSweeper] [] MailboxIndex - open index writers sweep: before=1, closed=0, after=1 (113ms)

[KevinH]

Is that really /var/log/zimbra.log? Looks more like /opt/zimbra/log/zimbra.log

[mcgaffin]

Yes, you're absolutely right. I had not noticed the path to zimbra.log was /var/log so I kept looking in the /opt/zimbra/log directory. /var/log/zimbra.log is much more revealing:

Dec 13 09:12:23 localhost postfix/lmtp[31108]: 634B512CB12: 
to=, relay=none, delay=0, status=bounced 
(Host or domain name not found. Name service error for 
name=wezimbra.myzimbradomain.com type=A: Host not found)

So, that explains why I can't send a message from zimbra to zimbra. What I don't understand, though, is why the name cannot be resolved. My /etc/hosts file looks like this:

127.0.0.1               localhost.localdomain localhost
10.x.x.x              wezimbra.myzimbradomain.com wezimbra

and I can ping the domain with no trouble.

Here is the full log from the moment of sending the email:

Dec 13 10:32:58 localhost postfix/smtpd[13159]: initializing the server-side TLS engine
Dec 13 10:32:58 localhost postfix/smtpd[13159]: warning: cannot get certificate from file /opt/zimbra/conf/smtpd.crt
Dec 13 10:32:58 localhost postfix/smtpd[13159]: warning: TLS library problem: 13159:error:02001002:system library:fopen:No such file or directory:bss_file.c:259:fopen('/opt/zimbra/conf/smtpd.crt','r'):
Dec 13 10:32:58 localhost postfix/smtpd[13159]: warning: TLS library problem: 13159:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:261:
Dec 13 10:32:58 localhost postfix/smtpd[13159]: warning: TLS library problem: 13159:error:140DC002:SSL routines:SSL_CTX_use_certificate_chain_file:system lib:ssl_rsa.c:758:
Dec 13 10:32:58 localhost postfix/smtpd[13159]: cannot load RSA certificate and key data
Dec 13 10:32:58 localhost postfix/smtpd[13159]: connect from wezimbra.myzimbradomain.com[10.68.5.63]
Dec 13 10:32:58 localhost postfix/smtpd[13159]: 4392912CB0F: client=wezimbra.myzimbradomain.com[10.68.5.63]
Dec 13 10:32:58 localhost postfix/cleanup[13162]: 4392912CB0F: message-id=<29873515.181134487977305.JavaMail.root@wezimbra.myzimbradomain.com>
Dec 13 10:32:58 localhost postfix/qmgr[14978]: 4392912CB0F: from=, size=518, nrcpt=1 (queue active)
Dec 13 10:32:58 localhost postfix/smtpd[13159]: disconnect from wezimbra.myzimbradomain.com[10.68.5.63]
Dec 13 10:33:02 localhost amavis[15075]: (15075-02) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20051213T042748-15075:  ->  Received: SIZE=518 from wezimbra.myzimbradomain.com ([127.0.0.1]) by localhost (wezimbra.myzimbradomain.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 15075-02 for ; Tue, 13 Dec 2005 10:33:01 -0500 (EST)
Dec 13 10:33:02 localhost amavis[15075]: (15075-02) body hash: d8e8fca2dc0f896fd7cb4cb0031ba249
Dec 13 10:33:02 localhost amavis[15075]: (15075-02) Checking: heDQjJ5I-PRb [10.68.5.63]  -> 
Dec 13 10:33:03 localhost amavis[15075]: (15075-02) p001 1 Content-Type: text/plain, size: 5 B, name:
Dec 13 10:33:03 localhost amavis[15075]: (15075-02) Checking for banned types and filenames
Dec 13 10:33:03 localhost amavis[15075]: (15075-02) collect banned table[0]: david@wezimbra.myzimbradomain.com, tables: DEFAULT=>Amavis::Lookup::RE=ARRAY(0x9966ae4)
Dec 13 10:33:03 localhost amavis[15075]: (15075-02) p.path david@wezimbra.myzimbradomain.com: "P=p001,L=1,M=text/plain,T=asc"
Dec 13 10:33:03 localhost amavis[15075]: (15075-02) Using ClamAV-clamd: (built-in interface)
Dec 13 10:33:04 localhost amavis[15075]: (15075-02) Using (ClamAV-clamd) on dir: CONTSCAN /opt/zimbra/amavisd/tmp/amavis-20051213T042748-15075/parts\n
Dec 13 10:33:04 localhost amavis[15075]: (15075-02) ClamAV-clamd: Connecting to socket  127.0.0.1:3310
Dec 13 10:33:04 localhost amavis[15075]: (15075-02) ClamAV-clamd: Sending CONTSCAN /opt/zimbra/amavisd/tmp/amavis-20051213T042748-15075/parts\n to INET socket 127.0.0.1:3310
Dec 13 10:33:04 localhost amavis[15075]: (15075-02) ask_av (ClamAV-clamd): /opt/zimbra/amavisd/tmp/amavis-20051213T042748-15075/parts CLEAN
Dec 13 10:33:04 localhost amavis[15075]: (15075-02) ClamAV-clamd result: clean
Dec 13 10:33:04 localhost clamd[14349]: SelfCheck: Database status OK.
Dec 13 10:33:06 localhost amavis[15075]: (15075-02) spam_scan: hits=-5.673 tests=[ALL_TRUSTED=-3.3,AWL=0.219,BAYES_00=-2.599,NO_REAL_NAME=0.007]
Dec 13 10:33:06 localhost amavis[15075]: (15075-02) lookup_ldap_attr(amavisspamkilllevel) (WARN: no such attribute in LDAP entry), "david@wezimbra.myzimbradomain.com" result=undef
Dec 13 10:33:07 localhost amavis[15075]: (15075-02) lookup_ldap_attr(amavisspamtaglevel) (WARN: no such attribute in LDAP entry), "david@wezimbra.myzimbradomain.com" result=undef
Dec 13 10:33:07 localhost amavis[15075]: (15075-02) lookup_ldap_attr(amavisspamtag2level) (WARN: no such attribute in LDAP entry), "david@wezimbra.myzimbradomain.com" result=undef
Dec 13 10:33:07 localhost amavis[15075]: (15075-02) SPAM-TAG,  -> , No, hits=-5.673 tagged_above=-10 required=6.6 autolearn=ham tests=[ALL_TRUSTED=-3.3, AWL=0.219, BAYES_00=-2.599, NO_REAL_NAME=0.007]
Dec 13 10:33:07 localhost postfix/smtpd[13166]: initializing the server-side TLS engine
Dec 13 10:33:07 localhost postfix/smtpd[13166]: warning: cannot get certificate from file /opt/zimbra/conf/smtpd.crt
Dec 13 10:33:07 localhost postfix/smtpd[13166]: warning: TLS library problem: 13166:error:02001002:system library:fopen:No such file or directory:bss_file.c:259:fopen('/opt/zimbra/conf/smtpd.crt','r'):
Dec 13 10:33:07 localhost postfix/smtpd[13166]: warning: TLS library problem: 13166:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:261:
Dec 13 10:33:07 localhost postfix/smtpd[13166]: warning: TLS library problem: 13166:error:140DC002:SSL routines:SSL_CTX_use_certificate_chain_file:system lib:ssl_rsa.c:758:
Dec 13 10:33:07 localhost postfix/smtpd[13166]: cannot load RSA certificate and key data
Dec 13 10:33:07 localhost postfix/smtpd[13166]: connect from localhost.localdomain[127.0.0.1]
Dec 13 10:33:07 localhost amavis[15075]: (15075-02) AUTH not needed, user='', MTA offers ''
Dec 13 10:33:07 localhost postfix/smtpd[13166]: 97BE512CB10: client=localhost.localdomain[127.0.0.1]
Dec 13 10:33:07 localhost amavis[15075]: (15075-02) response to RCPT TO for : "250 Ok"
Dec 13 10:33:07 localhost postfix/cleanup[13162]: 97BE512CB10: message-id=<29873515.181134487977305.JavaMail.root@wezimbra.myzimbradomain.com>
Dec 13 10:33:07 localhost postfix/smtpd[13166]: disconnect from localhost.localdomain[127.0.0.1]
Dec 13 10:33:07 localhost postfix/qmgr[14978]: 97BE512CB10: from=, size=1148, nrcpt=1 (queue active)
Dec 13 10:33:07 localhost amavis[15075]: (15075-02) FWD via SMTP:  -> , 250 2.6.0 Ok, id=15075-02, from MTA([127.0.0.1]:10025): 250 Ok: queued as 97BE512CB10
Dec 13 10:33:08 localhost amavis[15075]: (15075-02) lookup_ldap_attr(amavisspamtag2level) (WARN: no such attribute in LDAP entry), "david@wezimbra.myzimbradomain.com" result=undef
Dec 13 10:33:08 localhost amavis[15075]: (15075-02) Passed CLEAN, LOCAL [10.68.5.63] [10.68.5.63]  -> , Message-ID: <29873515.181134487977305.JavaMail.root@wezimbra.myzimbradomain.com>, mail_id: heDQjJ5I-PRb, Hits: -5.673, 8187 ms
Dec 13 10:33:08 localhost postfix/lmtp[13167]: 97BE512CB10: to=, relay=none, delay=1, status=bounced (Host or domain name not found. Name service error for name=wezimbra.myzimbradomain.com type=A: Host not found)
Dec 13 10:33:08 localhost amavis[15075]: (15075-02) TIMING [total 8317 ms] - SMTP EHLO: 1376 (17%)17, SMTP pre-MAIL: 35 (0%)17, lookup_ldap: 691 (8%)25, SMTP pre-DATA-flush: 107 (1%)27, SMTP DATA: 1 (0%)27, body_hash: 236 (3%)29, gen_mail_id: 157 (2%)31, mime_decode: 700 (8%)40, get-file-type1: 388 (5%)44, decompose_part: 8 (0%)44, parts_decode: 0 (0%)44, AV-scan-1: 644 (8%)52, spam-wb-list: 153 (2%)54, SA msg read: 249 (3%)57, SA parse: 272 (3%)60, SA check: 1634 (20%)80, update_cache: 283 (3%)83, deal_with_mail_size: 6 (0%)83, fwd-connect: 506 (6%)90, fwd-mail-from: 111 (1%)91, fwd-rcpt-to: 4 (0%)91, write-header: 57 (1%)92, fwd-data: 0 (0%)92, fwd-data-end: 63 (1%)92, fwd-rundown: 7 (0%)92, main_log_entry: 507 (6%)99, update_snmp: 4 (0%)99, unlink-1-files: 119 (1%)100, rundown: 1 (0%)100
Dec 13 10:33:08 localhost postfix/smtp[13163]: 4392912CB0F: to=, relay=127.0.0.1[127.0.0.1], delay=10, status=sent (250 2.6.0 Ok, id=15075-02, from MTA([127.0.0.1]:10025): 250 Ok: queued as 97BE512CB10)
Dec 13 10:33:08 localhost postfix/qmgr[14978]: 4392912CB0F: removed
Dec 13 10:33:08 localhost amavis[15075]: (15075-02) extra modules loaded: Net/LDAP/Bind.pm
Dec 13 10:33:08 localhost amavis[15075]: (15075-02) load: 0 %, total idle 21899.697 s, busy 21.970 s
Dec 13 10:33:08 localhost postfix/cleanup[13162]: 6174612CB0F: message-id=<20051213153308.6174612CB0F@wezimbra.myzimbradomain.com>
Dec 13 10:33:08 localhost postfix/qmgr[14978]: 6174612CB0F: from=<>, size=3043, nrcpt=1 (queue active)
Dec 13 10:33:08 localhost postfix/qmgr[14978]: 97BE512CB10: removed
Dec 13 10:33:08 localhost postfix/lmtp[13167]: 6174612CB0F: to=, relay=none, delay=0, status=bounced (Host or domain name not found. Name service error for name=wezimbra.myzimbradomain.com type=A: Host not found)
Dec 13 10:33:08 localhost postfix/qmgr[14978]: 6174612CB0F: removed

I'll keep looking into this, but would also welcome any suggestions.

Thanks,

david

[marcmac]

You can ping it because ping doesn't use DNS - it uses /etc/hosts, which is what /etc/nsswitch.conf indicates.

You can disable dns lookups in postfix, which will solve this problem, but then you'll have to set up a relay host for outgoing mail. Both of these can be done in the admin console.

Or, you can set up an MX record for your domain.