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Thread: help! New install not receving emails....ip was changed

  1. #1
    bangsters is offline Special Member
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    Default help! New install not receving emails....ip was changed

    Hi.

    Help. I migrated another client of mine from sc*** to zimbra....we use internal IPs with NAT...I had setup zimbra on 10.10.10.4 initially as 10.10.10.2 was for the old mailserver....then i shutdown the old mailserver and changed the IP of zimbra to 10.10.10.2...i had errors, so I re-ran install and set it up again, /etc/hosts was also changed to show the new IP 10.10.10.2 .... install finished...i can login and send emails but 2 problems i see.... 1st, I cannot receive any email, is it because of when I changed the IP? 2nd, any email i sent out goe to junk mail ..i have ptr set up tho....

    please advice.

    thanks

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Did you change the DNS A & MX records to point to the zimbra host?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    bangsters is offline Special Member
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    thanks for the quick reply....

    i did not change any mx and dns settings as they have already been configured before when we had sca***..... before we were getting the emails with the old mailserver so I assume, I can just replace that mailserver with zimbra and have zimbra use the same ip address and it should work right?

    i did a tail -f and i see that the email is reaching the box....although i don't see it getting forwarded to the email address...

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    It's not getting forwarded because you probably have a DNS error. You say that in your hosts file you only changed the IP address but then you say you didn't change the DNS record. I'm confused slightly, you must have the zimbra hostname specified in your DNS records.

    The usual question, what does the following show (run on the zimbra server):

    Code:
    host `hostname`  <-- backticks not single quotes
    dig yourdomain.com mx
    dig yourdomain.com any
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    bangsters is offline Special Member
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    in my hosts file, it showed the public IP at first....since I was on NAT, i changed that to 10.10.10.2, and zimbra was able to install...

    ...i'm currently reinstalling lol.... to see if i screwed something up when i changed ips

    EDIT:

    reinstalled but still no luck....when i run host \hostname` i get the public IP returned to me and not the NAT IP....how do i fix this??
    i checked the wiki and I get this :
    forwarders { ip_addr [port ip_port] ; [ ip_addr [port ip_port] ; ... ] };
    for both ip_addr i put the public IP?
    Last edited by bangsters; 08-09-2007 at 08:20 AM.

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Post the details of your /etc/hosts file and the output from the dig commands I gave in the earlier post.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    bangsters is offline Special Member
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    /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    10.10.10.2 mail.domain.com mail

    host `hostname`
    [root@mail named]# host `hostname`
    mail.domain.com has address 64.115.xxx.xxx
    [root@mail named]#

    dig
    [root@mail named]# dig domain.com mx

    ; <<>> DiG 9.2.4 <<>> domain.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 35970
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;domain.com. IN MX

    ;; ANSWER SECTION:
    domain.com. 31065 IN MX 10 mail.domain.com.

    ;; Query time: 12 msec
    ;; SERVER: 64.115.0.9#53(64.115.0.9)
    ;; WHEN: Thu Aug 9 10:52:36 2007
    ;; MSG SIZE rcvd: 62

    [root@mail named]# dig mail.domain.com mx

    ; <<>> DiG 9.2.4 <<>> mail.domain.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16700
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;mail.domain.com. IN MX

    ;; Query time: 12 msec
    ;; SERVER: 64.115.0.9#53(64.115.0.9)
    ;; WHEN: Thu Aug 9 10:52:42 2007
    ;; MSG SIZE rcvd: 46

    [root@mail named]#

    EDIT: replaced actual domain to hide my client info
    Last edited by bangsters; 08-09-2007 at 12:50 PM.

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Check that you have the correct entry in your /etc/resolv.conf - it looks like you're using an external DNS server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    bangsters is offline Special Member
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    got it to work I chose the 2nd option in the wiki....the split dns wasn't cutting it for me for some reason...but now everything is working fine

    thanks!!!

  10. #10
    bangsters is offline Special Member
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    Hi.

    I got it to work, but I have one major annoyance....

    I copied all my sc**** emails into a personal folder, then setup my zimbra email on outlook....then i opened the outlook PST file, and copied all the contacts and email into the zimbra mailbox in outlook....so now in outlook I got my old emails restored, however, if I log into webmail, I do not see those emails that I moved into the outlook mailbox (take note, I copied all emails and contacts into the Inbox folder and contacts folder that loads with zimbra MAPI.

    how do I get them to be in sync, as I need to see them in webmail as well

    thanks

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