POP - Relay Access Denied

[msf004]

I changed the zimbraMailMode to mixed, then restarted the server:

zimbra # >zmprov ms `zmhostname` zimbraMailMode mixed
zimbra # >zmcontrol stop
zimbra # >zmcontrol start

Now we cannot access anything. Accessing the webmail gives us a page cannot be found, the command line interface is even screwed:

zimbra # >zmprov gs {server}.{domain}.net
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)

[mmorse]

What happens if you set it back to http?
It maybe time to consider opening a support ticket as you are a NE customer

[msf004]

Yes, I was thinking about a support ticket; however, I cannot find where to submit one? I see how many I have available, but I do not see where to Initiate.

I have tried calling the sales rep to ask how to open a support ticket, but she has not been available for the past hour.

...and all along customers are complaining since 9 AM, and rightfully so.

Any idea how I open a ticket?

[mmorse]

try zimprov -l then the commands (to provision via ldap instead of soap)

btw you can also use zmprov gaf (gacf to get all) and mcf to modify

Zimbra Support Portal - Home (near the bottom-case menu-submit a new case)

[msf004]

I was not associating "cases" with "tickets".

Thanks,
-Marc

[jholder]

Originally Posted by msf004

Yes, I was thinking about a support ticket; however, I cannot find where to submit one? I see how many I have available, but I do not see where to Initiate.

I have tried calling the sales rep to ask how to open a support ticket, but she has not been available for the past hour.

...and all along customers are complaining since 9 AM, and rightfully so.

Any idea how I open a ticket?

Send an email to support@zimbra.com

Sales reps get busy

Check your mynetworks settings:
postconf mynetworks

make sure they're on the allowed list of subnets.

[bobby]

The SMTP_Auth_Problems wiki mentioned earlier has the answer for this. This is the solution:

If the URL is wrong, re-set the hostname like this in order to regenerate the AuthURL:

zmprov ms zimbra.domain.com zimbraMtaAuthHost zimbra.domain.com