Installation Problem

[Ju-Pao]

I cannot install my Zimbra Desktop in my PC, The Zimbra Desktop Core Service is not initializing.

And at my terminal window displays:

log4j:WARN No appenders could be found for logger (org.apache.commons.httpclient.HttpClient).
log4j:WARN Please initialize the log4j system properly.

I attached a screenshot of my installation

Thank you for your notice
^__^

[jjzhuang]

Not initializing can be due to many reasons. The warnings in the log can be disregarded. Are you on Windows, Mac or Linux? Thanks!

[Ju-Pao]

in Linux, but I also tried it in windows and MAC, the same problem happens

[jjzhuang]

On either Mac or Linux, when the java process is hanging, you can get a stack trace dump by sending a SIGQUIT using kill like this:

kill -3 <pid>

where <pid> is the process id of the java process.

The stack trace is dumped into <install>/log/zdesktop.out. If you can manage to generate the trace, please post it here. Thanks!

[Ju-Pao]

sori jjzhuang, but i'm a bit confused, i didn't know which process i should kill.

I included a printscreen of my processes. Which of those should I kill?

[jjzhuang]

I don't see the process running. Do you see anything in your zdesktop.out or zdesktop.err log files? Thanks!

[Ju-Pao]

I saw the zdesktop.err file from /root/zimbra/zdesktop/log/ is this the right file?

[jjzhuang]

Yup. Does it have any content?

[Ju-Pao]

yes, here's the content:

4 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog
1485 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633
3292 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634
3292 [main] INFO org.mortbay.log - jetty-6.1.2rc1
4859 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
log4j:WARN No appenders could be found for logger (zimbra.misc).
log4j:WARN Please initialize the log4j system properly.
Fatal error: terminating: Failed to loadLibrary(zimbra-native)
java.lang.UnsatisfiedLinkError: /root/zimbra/zdesktop/lib/libzimbra-native.so: Can't load IA 32-bit .so on a IA 32-bit platform
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(Unknown Source)
at java.lang.ClassLoader.loadLibrary(Unknown Source)
at java.lang.Runtime.loadLibrary0(Unknown Source)
at java.lang.System.loadLibrary(Unknown Source)
at com.zimbra.znative.Util.loadLibrary(Util.java:48)
at com.zimbra.znative.Util.<clinit>(Util.java:64)
at com.zimbra.znative.Process.geteuid(Process.java:41 )
at com.zimbra.cs.servlet.PrivilegedServlet.init(Privi legedServlet.java:138)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:449)
at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:259)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:593)
at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1174)
at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:503)
at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:444)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:141)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
at org.mortbay.jetty.Server.doStart(Server.java:210)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:929)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.mortbay.start.Main.invokeMain(Main.java:183)
at org.mortbay.start.Main.start(Main.java:497)
at org.mortbay.start.Main.main(Main.java:115)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.Launcher.main(Unknown Source)

[jjzhuang]

I see. What kind of Linux and hardware are you using? Is it 64bit? It looks like it's not plain 32bit intel which is what we support. Thanks!