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Thread: ZD7 issue

  1. #1
    In_The_Ville is offline Special Member
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    Default ZD7 issue

    Just installed ZD7 beta on a Win XP SP3 laptop tonight. Installed fine, ran fine, sent some mail. Closed the program, closed laptop, ate dinner. Opened the laptop, tried to open the program, and all I get is a window titled Prism-Mozilla Labs with a bunch of empty text boxes and checkboxes.

    Tried fixing, and then uninstalling and re-installing, same result.

    Any ideas?

  2. #2
    jmhe is offline Zimbra Employee
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    please check the permission of this registry key:

    HKEY_CURRENT_USER\Software\Zimbra\Zimbra Desktop

    make sure it's writable for current user.

    you may have to rename your user data directory (Zimbra Desktop 7 Beta 1 FAQ - Zimbra :: Wiki), then relaunch ZD after the permission change on registry key, and setup your account again.

  3. #3
    travell's Avatar
    travell is offline Partner (VAR/HSP)
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    Quote Originally Posted by jmhe View Post
    please check the permission of this registry key:

    HKEY_CURRENT_USER\Software\Zimbra\Zimbra Desktop

    make sure it's writable for current user.

    you may have to rename your user data directory (Zimbra Desktop 7 Beta 1 FAQ - Zimbra :: Wiki), then relaunch ZD after the permission change on registry key, and setup your account again.
    I just ran into this problem as well. The above steps worked like a charm.

    Thanks.
    Travell Bates
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  4. #4
    In_The_Ville is offline Special Member
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    Quote Originally Posted by travell View Post
    I just ran into this problem as well. The above steps worked like a charm.

    Thanks.
    Didn't work for me. I ended up uninstalling completely and then re-installing, but the program will still not open.

  5. #5
    travell's Avatar
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    Did you also rename your data directory?
    Travell Bates
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  6. #6
    In_The_Ville is offline Special Member
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    Quote Originally Posted by travell View Post
    Did you also rename your data directory?
    Yes, I did.

  7. #7
    In_The_Ville is offline Special Member
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    And now, it is working. Not sure what was going on, but thanks for the help.

    Very slick, by the way.

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