Zimbra

egts · #1 (**permalink**) 12-13-2010, 06:27 AM

Hi all,

I'm running ZD 2.0 for Linux on RHEL 6 x86_64. I got a popup saying a new version is available (2.0.1). I followed the prompts but it fails for an "unknown reason"...

Get the New Version --> Accept Terms --> "Failed (unknown reason)"

I tried it again by clicking on the gear in the lower right main window --> About Zimbra Desktop --> Check for updates --> Get the New Version --> Accept Terms --> "Failed (unknown reason)"

I wonder if ZD 2.0 is looking in the wrong place for the update?

If I go to Zimbra Desktop, the Linux download link points to the older 2.0 version (http://files2.zimbra.com/downloads/z...linux_i686.tgz).

I can see and download 2.0.1 from here w/no problems...

Zimbra - Products: Zimbra Desktop Downloads

I'd love to update in place instead of do an re-install which would require a 2 GB+ sync of email.

Has anyone else run into this or have any suggestions?

Thanks!

Dave

chads · #2 (**permalink**) 12-13-2010, 06:57 AM

I get the same thing on ZD 2.0 for Windows. What kind of error description is "unknown reason".

phoenix · #3 (**permalink**) 12-13-2010, 07:15 AM

Quote:

Originally Posted by chads

I get the same thing on ZD 2.0 for Windows.

Then get it from the download page.

Quote:

Originally Posted by chads

What kind of error description is "unknown reason".

It's the kind of description that means it 'can't determine the cause'.

chads · #4 (**permalink**) 12-13-2010, 07:23 AM

I have a whole lot of computers that I am getting this error on and doing a manual download and then a manual update on all the machines is really not all that feasible. Is there a fix coming for the update from ZD coming any time soon or does Zimbra know what the error may or may not be?

egts · #5 (**permalink**) 12-13-2010, 07:29 AM

Quote:

Originally Posted by phoenix

Then get it from the download page.

Would getting it from the download page and rerunning the installer pointing to the existing directories do an in place upgrade not requiring an email re-download?

Or, is a fresh install and re-download of GBs of email required?

phoenix · #6 (**permalink**) 12-13-2010, 08:41 AM

Quote:

Originally Posted by egts

Would getting it from the download page and rerunning the installer pointing to the existing directories do an in place upgrade not requiring an email re-download?

Yes, it will do an in-place upgrade with the usual advice - backup your data before doing it (or export the data).

Quote:

Originally Posted by egts

Or, is a fresh install and re-download of GBs of email required?

That should not be necessary.