Couldn't Read Override.ini

[edsternrn]

I recently removed an older version of Zimbra Desktop and installed 2.0 on Windows 7. After installing the app (following all defaults), I get the error in an XULRunner window: "Couldn't Read Overrride.ini"

When I click OK, it closes. I've uninstalled the app, and tried to reinstall and get the same error.

Anyone have any suggestions?

[junior]

I am running windows 7 home premium, 64 bit.

Any help resolving this issue is greatly appreciated.

[cfreyesb1977]

I have:

Windows XP SP3
Spanish Version

it is the first time that install zimbra desktop.

[newbee3]

I have installed Zimbra Desktop and installed 2.0.1 on Windows XP Sp3.
After installing the app (following all defaults), I get the error in an XULRunner window: "Couldn't Read Overrride.ini"

When I click OK, it closes. I've uninstalled the app, and tried to reinstall and get the same error.

[jmhe]

you are running into this bug: https://bugzilla.zimbra.com/show_bug.cgi?id=44608

there are workaround discussed in that bug and in this thread: [SOLVED] ZD install problem, XP Pro, VHP, W7HP

sorry for the inconvenience. we will try to get that fixed asap.

[junior]

Thank you for pointing us to the right direction jmhe. I will try the workaround in a few days and post my experience.

[solvarg]

Originally Posted by jmhe

you are running into this bug: https://bugzilla.zimbra.com/show_bug.cgi?id=44608

there are workaround discussed in that bug and in this thread: [SOLVED] ZD install problem, XP Pro, VHP, W7HP

sorry for the inconvenience. we will try to get that fixed asap.

If the problem is related to non-ascii characters in the complete path
(C:\Documents and Settings\ben\Lokala inställningar\Application Data\Zimbra\Zimbra Desktop), not just the user name, what is the work around?
Do I need to re-install the OS with an English version?

Thanks!

[phoenix]

Originally Posted by solvarg

Do I need to re-install the OS with an English version?

You can do that if you choose but you should be able to specify the install location, when you do that just specify a location that has ASCII characters in it (i.e. do not use non-ASCII characters).

[junior]

I did not have time to do the workaround mentioned earlier but was happy to know that there was an update to Zimbra Desktop recently. I installed the updated version (build 10580) and from then on, it launches without flaw.

Thanks Zimbra team for fixing the issues and bugs.

[Robin]

Why hasn't this been resolved yet?
We have a lot of Windows XP Swedish users and we get the error.
Tried to follow the comment from "Jason He" at https://bugzilla.zimbra.com/show_bug.cgi?id=44608 about fixing the error but it doesn't work. The user gets a problem with a script that does not respond. (Located in userappdir containing non-ascii letters)