Zimbra Desktop 2.0 RC1 not start in Windows XP SP3

[abel_garcia]

I have installed Zimbra Desktop 2.0 RC1 Build 10554 version file (zdesktop_2_0_rc1_b10554_win32.msi) in Windows XP SP3 PC.

When I try to start the client gives an error message with a script located in “C:\Program Files\Zimbra\Zimbra Desktop\win32\prism\modules\ WebAppProperties.jsm:213”. saying it is busy or has stopped. After the client remains opening constantly.

Not generated any log file in Zimbra Dekstop or Event Viewer in Windows XP generates nothing.

I uninstalled and installed several times on different PCs, eliminating the folder where the program was installed and I have cleared the entries made by the Zimbra client in the registry.

The file zdesktop.out show:


0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
297 WARN [main] log - FATAL@file:/C:/Documents%20and%20Set.../etc/jetty.xml line:70 col:63 : org.apache.xerces.impl.io.MalformedByteSequenceExc eption: Invalid byte 2 of 4-byte UTF-8 sequence.
297 WARN [main] log - EXCEPTION
org.apache.xerces.impl.io.MalformedByteSequenceExc eption: Invalid byte 2 of 4-byte UTF-8 sequence.
at org.apache.xerces.util.ErrorHandlerWrapper.createS AXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalEr ror(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse( Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser .parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
at org.mortbay.xml.XmlParser.parse(XmlParser.java:188 )
at org.mortbay.xml.XmlParser.parse(XmlParser.java:204 )
at org.mortbay.xml.XmlConfiguration.<init>(XmlConfigu ration.java:109)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:969)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.mortbay.start.Main.invokeMain(Main.java:194)
at org.mortbay.start.Main.start(Main.java:534)
at org.mortbay.start.Main.start(Main.java:441)
at org.mortbay.start.Main.main(Main.java:119)
Caused by: org.apache.xerces.impl.io.MalformedByteSequenceExc eption: Invalid byte 2 of 4-byte UTF-8 sequence.
at org.apache.xerces.impl.io.UTF8Reader.invalidByte(U nknown Source)
at org.apache.xerces.impl.io.UTF8Reader.read(Unknown Source)
at org.apache.xerces.impl.XMLEntityScanner.load(Unkno wn Source)
at org.apache.xerces.impl.XMLEntityScanner.scanConten t(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl.scanContent(Unknown Source)
... 20 more

The line 70 col: 63 point to letter "ó" of the word "Configuración". View section above

<Call class="com.zimbra.cs.offline.OfflineConfigTool" name="setPort">
<Arg>C:\Documents and Settings\abel_garcia\Configuración local\Datos de programa\Zimbra\Zimbra Desktop</Arg>
<Arg><Ref id="jettyPort"/></Arg>
</Call>

How to does solve it?

Thanks.

[reis]

Originally Posted by abel_garcia

I have installed Zimbra Desktop 2.0 RC1 Build 10554 version file (zdesktop_2_0_rc1_b10554_win32.msi) in Windows XP SP3 PC.

When I try to start the client gives an error message with a script located in “C:\Program Files\Zimbra\Zimbra Desktop\win32\prism\modules\ WebAppProperties.jsm:213”. saying it is busy or has stopped. After the client remains opening constantly.

Not generated any log file in Zimbra Dekstop or Event Viewer in Windows XP generates nothing.

I uninstalled and installed several times on different PCs, eliminating the folder where the program was installed and I have cleared the entries made by the Zimbra client in the registry

-----------------------------------------------------------------

Conseguiu resolver o problema?

[abel_garcia]

No he resuelto el problema

[mamasso]

I'm with same problem (Brazil Portuguese), got the solution?

Thanks

Mamasso

[rjst]

I'm having the same issue with the Portuguese localized version of XP SP3. Had the same problem with betas and RCs.

[rjst]

I was able to do a workaround by changing the zdrun.vbs script to replace the string and remove all pt specific characters. It has to be done before any profiles are created.

[Panchux]

rjst, can you be more specific about your solution?

Thanks in advance,

Pancho

[mamasso]

The best workaround for this problem is:

[SOLVED] Zimbra Desktop 2



thanks..

[Panchux]

mamasso, I did edit de zdrun.vbs script and installed Microsoft Visual C + + 2008 SP1 Redistributable Package (x86) to no avail. Maybe creating another folder with no non-english characters might be the right solution. Will try it and get back to you.

Pancho