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Thread: zdesktop_2_0_beta3_b10479_linux_i686 symbol lookup error

  1. #1
    unique is offline New Member
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    Default zdesktop_2_0_beta3_b10479_linux_i686 symbol lookup error

    Hello,

    I've installed the new ZD beta3 but I'm now getting the following error when trying to start the client:

    "/opt/zimbra/zdesktop/linux/prism/zdclient" -webapp "/home/martin/zdesktop/zdesktop.webapp" -override "/home/martin/zdesktop/zdesktop.webapp/override.ini" -profile "/home/martin/zdesktop/profile"
    *** UpdateService: canUpdate? testing /opt/zimbra/zdesktop/linux/prism/update.test
    *** UpdateService: can't update, no privileges: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.create]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: file:///opt/zimbra/zdesktop/linux/prism/xulrunner/components/nsUpdateService.js :: anonymous :: line 1498" data: no]
    *** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
    /opt/zimbra/zdesktop/linux/prism/zdclient: symbol lookup error: /opt/zimbra/zdesktop/linux/prism/xulrunner/libxul.so: undefined symbol: g_once_init_enter_impl
    I'm running CentOS release 5.5 (Final) with all updates installed. ZD beta 2 was running fine.

    Thanks
    Martin

  2. #2
    jmhe is offline Zimbra Employee
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    Default

    beta3 uses a new prism build, which is based on firefox 3.6.2 code base. can you run firefox 3.6.2?

  3. #3
    rev.derek is offline Active Member
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    Default Export error

    I get a Prism error when I try to export my backup:

    XML Parsing Error: undefined entity
    Location: chrome://mozapps/content/downloads/downloads.xul
    Line Number 55, Column 5:
    <key id="key_findDownload2"
    ----^
    The caret is between < & k

    The backup file is created but with size 0 or the "part" file exists without its completed download.

    Export from local folders also gives an error but the file is completed - I haven't experimented further with this.

    I get a pop-up telling me to try saving to a different location but there is plenty of space and I have the correct permissions (and Beta1 exported OK). Export from a normal browser (Firefox) is OK.

    --
    Derek
    Last edited by rev.derek; 06-10-2010 at 10:45 PM.

  4. #4
    unique is offline New Member
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    Default

    I'm currently running firefox 3.6.3 without a problem.

  5. #5
    jmhe is offline Zimbra Employee
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    this is a separate issue. please start a new thread for it.

    also, which locale your zd is in? i suspect this is not US English.

    Quote Originally Posted by rev.derek View Post
    I get a Prism error when I try to export my backup:

    XML Parsing Error: undefined entity
    Location: chrome://mozapps/content/downloads/downloads.xul
    Line Number 55, Column 5:
    <key id="key_findDownload2"
    ----^
    The caret is between < & k

    The backup file is created but with size 0 or the "part" file exists without its completed download.

    Export from local folders also gives an error but the file is completed - I haven't experimented further with this.

    I get a pop-up telling me to try saving to a different location but there is plenty of space and I have the correct permissions (and Beta1 exported OK). Export from a normal browser (Firefox) is OK.

    --
    Derek

  6. #6
    unique is offline New Member
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    Not sure if the locales question was for me, but it should usually be en_gb, I've tried us but it doesn't make a difference to the output.

  7. #7
    jmhe is offline Zimbra Employee
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    that was for "rev.derek" (see the quotes...)

    Quote Originally Posted by unique View Post
    Not sure if the locales question was for me, but it should usually be en_gb, I've tried us but it doesn't make a difference to the output.

  8. #8
    jaapaikema's Avatar
    jaapaikema is offline Active Member
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    Default Almost the same problem

    Same ZD2.0_beta3 version
    Also CentOS 5.5 (fully updated)
    Firefox 3.6.3
    nl_NL localized

    this is my error message:

    Code:
    [root@aikie ~]#  "/opt/zimbra/zdesktop/linux/prism/zdclient" -webapp "/home/jaap/zdesktop/zdesktop.webapp" -override "/home/jaap/zdesktop/zdesktop.webapp/override.ini" -profile "/home/jaap/zdesktop/profile"
    *** UpdateService: canUpdate?  testing /opt/zimbra/zdesktop/linux/prism/update.test
    *** UpdateService: canUpdate?  testing /opt/zimbra/zdesktop/linux/prism/updates/0/update.test
    *** UpdateService: can update
    *** General: Reading Status File: /opt/zimbra/zdesktop/linux/prism/updates/0/update.status
    *** UpdateService: _postUpdateProcessing: No Status, No Update
    *** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
    /opt/zimbra/zdesktop/linux/prism/zdclient: symbol lookup error: /opt/zimbra/zdesktop/linux/prism/xulrunner/libxul.so: undefined symbol: gdk_event_request_motions
    It doesn't make a difference if I start it as root or as regular user. When I start it as a regular user I only get more errors (as expected) cause a regular user has limited acces to the install dir.

    It looks like somethings not right with prism's xulrunner. Should we maybe report it as a bug??

    PS. The spanish/swedish sollution doesn't help in this case
    Last edited by jaapaikema; 06-15-2010 at 02:54 AM.

  9. #9
    elasticdog is offline Junior Member
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    I'm getting the exact same thing in x86_64 CentOS 5.5 as well, fully updated:

    Code:
    $ "/opt/zimbra/zdesktop/linux/prism/zdclient" -webapp "/home/zimbra/zdesktop/zdesktop.webapp" -override "/home/zimbra/zdesktop/zdesktop.webapp/override.ini" -profile "/home/zimbra/zdesktop/profile"
    *** UpdateService: canUpdate?  testing /opt/zimbra/zdesktop/linux/prism/update.test
    *** UpdateService: can't update, no privileges: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.create]"  nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)"  location: "JS frame :: file:///opt/zimbra/zdesktop/linux/prism/xulrunner/components/nsUpdateService.js :: anonymous :: line 1498"  data: no]
    *** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
    /opt/zimbra/zdesktop/linux/prism/zdclient: symbol lookup error: /opt/zimbra/zdesktop/linux/prism/xulrunner/libxul.so: undefined symbol: g_once_init_enter_impl

  10. #10
    jmhe is offline Zimbra Employee
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    Default

    here is the bug tracking this issue: https://bugzilla.zimbra.com/show_bug.cgi?id=47942

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