zdesktop_2_0_beta3_b10479_linux_i686 symbol lookup error

[unique]

Hello,

I've installed the new ZD beta3 but I'm now getting the following error when trying to start the client:

"/opt/zimbra/zdesktop/linux/prism/zdclient" -webapp "/home/martin/zdesktop/zdesktop.webapp" -override "/home/martin/zdesktop/zdesktop.webapp/override.ini" -profile "/home/martin/zdesktop/profile"
*** UpdateService: canUpdate? testing /opt/zimbra/zdesktop/linux/prism/update.test
*** UpdateService: can't update, no privileges: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.create]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: file:///opt/zimbra/zdesktop/linux/prism/xulrunner/components/nsUpdateService.js :: anonymous :: line 1498" data: no]
*** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
/opt/zimbra/zdesktop/linux/prism/zdclient: symbol lookup error: /opt/zimbra/zdesktop/linux/prism/xulrunner/libxul.so: undefined symbol: g_once_init_enter_impl

I'm running CentOS release 5.5 (Final) with all updates installed. ZD beta 2 was running fine.

Thanks
Martin

[jmhe]

beta3 uses a new prism build, which is based on firefox 3.6.2 code base. can you run firefox 3.6.2?

[rev.derek]

I get a Prism error when I try to export my backup:

XML Parsing Error: undefined entity
Location: chrome://mozapps/content/downloads/downloads.xul
Line Number 55, Column 5:
<key id="key_findDownload2"
----^
The caret is between < & k

The backup file is created but with size 0 or the "part" file exists without its completed download.

Export from local folders also gives an error but the file is completed - I haven't experimented further with this.

I get a pop-up telling me to try saving to a different location but there is plenty of space and I have the correct permissions (and Beta1 exported OK). Export from a normal browser (Firefox) is OK.

--
Derek

[unique]

I'm currently running firefox 3.6.3 without a problem.

[jmhe]

this is a separate issue. please start a new thread for it.

also, which locale your zd is in? i suspect this is not US English.

Originally Posted by rev.derek

I get a Prism error when I try to export my backup:

XML Parsing Error: undefined entity
Location: chrome://mozapps/content/downloads/downloads.xul
Line Number 55, Column 5:
<key id="key_findDownload2"
----^
The caret is between < & k

The backup file is created but with size 0 or the "part" file exists without its completed download.

Export from local folders also gives an error but the file is completed - I haven't experimented further with this.

I get a pop-up telling me to try saving to a different location but there is plenty of space and I have the correct permissions (and Beta1 exported OK). Export from a normal browser (Firefox) is OK.

--
Derek

[unique]

Not sure if the locales question was for me, but it should usually be en_gb, I've tried us but it doesn't make a difference to the output.

[jmhe]

that was for "rev.derek" (see the quotes...)

Originally Posted by unique

Not sure if the locales question was for me, but it should usually be en_gb, I've tried us but it doesn't make a difference to the output.

[jaapaikema]

Same ZD2.0_beta3 version
Also CentOS 5.5 (fully updated)
Firefox 3.6.3
nl_NL localized

this is my error message:

[root@aikie ~]#  "/opt/zimbra/zdesktop/linux/prism/zdclient" -webapp "/home/jaap/zdesktop/zdesktop.webapp" -override "/home/jaap/zdesktop/zdesktop.webapp/override.ini" -profile "/home/jaap/zdesktop/profile"
*** UpdateService: canUpdate?  testing /opt/zimbra/zdesktop/linux/prism/update.test
*** UpdateService: canUpdate?  testing /opt/zimbra/zdesktop/linux/prism/updates/0/update.test
*** UpdateService: can update
*** General: Reading Status File: /opt/zimbra/zdesktop/linux/prism/updates/0/update.status
*** UpdateService: _postUpdateProcessing: No Status, No Update
*** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
/opt/zimbra/zdesktop/linux/prism/zdclient: symbol lookup error: /opt/zimbra/zdesktop/linux/prism/xulrunner/libxul.so: undefined symbol: gdk_event_request_motions

It doesn't make a difference if I start it as root or as regular user. When I start it as a regular user I only get more errors (as expected) cause a regular user has limited acces to the install dir.

It looks like somethings not right with prism's xulrunner. Should we maybe report it as a bug??

PS. The spanish/swedish sollution doesn't help in this case

[elasticdog]

I'm getting the exact same thing in x86_64 CentOS 5.5 as well, fully updated:

$ "/opt/zimbra/zdesktop/linux/prism/zdclient" -webapp "/home/zimbra/zdesktop/zdesktop.webapp" -override "/home/zimbra/zdesktop/zdesktop.webapp/override.ini" -profile "/home/zimbra/zdesktop/profile"
*** UpdateService: canUpdate?  testing /opt/zimbra/zdesktop/linux/prism/update.test
*** UpdateService: can't update, no privileges: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.create]"  nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)"  location: "JS frame :: file:///opt/zimbra/zdesktop/linux/prism/xulrunner/components/nsUpdateService.js :: anonymous :: line 1498"  data: no]
*** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
/opt/zimbra/zdesktop/linux/prism/zdclient: symbol lookup error: /opt/zimbra/zdesktop/linux/prism/xulrunner/libxul.so: undefined symbol: g_once_init_enter_impl

[jmhe]

here is the bug tracking this issue: https://bugzilla.zimbra.com/show_bug.cgi?id=47942