Hanging on startup

[tyrenta]

I hope I'm posting to the proper forum -- I'm having trouble w/ ZD 1.0.3 (it was hanging on the launch splash screen) and tried an unintall/reinstall and still no luck. Can anyone pls provide some guidance?

Some background/info:
- I installed ZD about a month ago, and was able to set-up some accounts at which point it started to download my mail. This was the only time I actually used the app as I was having a separate BSOD issue that needed to be resolved (bad RAM). Yesterday, I tried to open ZD again, but it would not get past the splash screen. I unintalled/reinstalled, but on the reinstall it is now hung on:
Setup -- Starting Yahoo!Zimbra Descktop Core Service; waiting for Core Services to initialize
- I checked in Computer Management, and the Desktop Service is currently listed as started
- I tried to navigte to http://localhost:7633/ from an IE browser, and it just hangs:
Sun Nov 22 14:17:56 EST 2009: error communicating with LDAP (will retry)
com.zimbra.common.service.ServiceException: system failure: ZimbraLdapContext
ExceptionId:main:1258917476796:d967c73a7fede913
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:326)
at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:297)
at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:290)
at com.zimbra.cs.servlet.FirstServlet.checkLDAP(First Servlet.java:56)
at com.zimbra.cs.servlet.FirstServlet.init(FirstServl et.java:96)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:433)
at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:256)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:612)
at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1222)
at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:501)
at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:449)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
at org.mortbay.jetty.Server.doStart(Server.java:217)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.mortbay.start.Main.invokeMain(Main.java:183)
at org.mortbay.start.Main.start(Main.java:497)
at org.mortbay.start.Main.main(Main.java:115)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zimbra.cs.offline.start.Main.main(Main.java:33 )
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)
Caused by: javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused: connect]
at com.sun.jndi.ldap.Connection.<init>(Unknown Source)
at com.sun.jndi.ldap.LdapClient.<init>(Unknown Source)
at com.sun.jndi.ldap.LdapClientFactory.createPooledCo nnection(Unknown Source)
at com.sun.jndi.ldap.pool.Connections.<init>(Unknown Source)
at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Un known Source)
at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(Un known Source)
at com.sun.jndi.ldap.LdapClient.getInstance(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unkno wn Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Unkn own Source)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstanc e(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext (Unknown Source)
at javax.naming.spi.NamingManager.getInitialContext(U nknown Source)
at javax.naming.InitialContext.getDefaultInitCtx(Unkn own Source)
at javax.naming.InitialContext.init(Unknown Source)
at javax.naming.ldap.InitialLdapContext.<init>(Unknow n Source)
at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:312)
... 43 more
Caused by: java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(Unknown Source)
at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.reflect.GeneratedMethodAccessor3.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.jndi.ldap.Connection.createSocket(Unknown Source)
... 61 more

[tyrenta]

Update: Using Shift+F6 I accessed the error console -- the following error is listed:

Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIXMLHttpRequest.open]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///E:/Zimbra/zdesktop/win32/prism/xulrunner/components/nsUpdateService.js :: anonymous :: line 2003" data: no]
Source File: file:///E:/Zimbra/zdesktop/win32/prism/xulrunner/components/nsUpdateService.js
Line: 2003

[jmhe]

please zip and attach these files after restarting the service:

logs\zdesktop.out
logs\zdesktop.log

[RyanStanikk]

I'm also having this issue.

Please help if you can. Files are attached