[SOLVED] ZD install problem, XP Pro, VHP, W7HP

[lbosowski]

Seems like very popular problem here. I`m the next one.

1. On XP Pro it helped when I`ve changed installation folder into Program Files
2. On VHP - no bonus
3. On W7HP - same.. zimbra desktop problem

Please anyone find my error log. Hilfeeeee!

[jmhe]

i think it's the non-ascii user name. you may have to install to a different location.

also, to run zd 1.0.x, user must be an admin user on windows machine. (no longer required in coming zd 2.0 release)

Originally Posted by lbosowski

Seems like very popular problem here. I`m the next one.

1. On XP Pro it helped when I`ve changed installation folder into Program Files
2. On VHP - no bonus
3. On W7HP - same.. zimbra desktop problem

Please anyone find my error log. Hilfeeeee!

[lbosowski]

I have even no ideal where to find the log file...

----------------
non-asci name was the cause

BIG THANKS !

[phoenix]

Originally Posted by lbosowski

I have even no ideal where to find the log file...

Feel free to check the FAQs for the location of the log file:

Zimbra Desktop 2 - Zimbra :: Wiki
Zimbra Desktop 2 FAQ - Zimbra :: Wiki

[pleo84103]

Here's a link to the Zimbra Desktop 2 FAQ

Zimbra Desktop 2 FAQ - Zimbra :: Wiki


Here's a link to where the data is located, and a section of faq,

Zimbra Desktop 2 FAQ - Zimbra :: Wiki

Where is the user data location?

Each user's data is under her standard data location on the respective platforms are as follows:

* Windows XP - C:\Documents and Settings\<username>\Local Settings\Application Data\Zimbra\Zimbra Desktop
* Windows Vista and 7 - C:\Users\<username>\AppData\Local\Zimbra\Zimbra Desktop
* Mac OS Leopard and Snow Leopard - /Users/<username>/Library/Zimbra Desktop
* Linux - <home>/zdesktop

where <username> is the username of the user and <home> is the home directory of the user. In the rest of this FAQ we will refer to the user data location as <data>.

A little farther down in the FAQ, there's a description of where the log file is:
log file located at <data>/log/zdesktop.log

Here's a section on how to start the error console

What additional information can I collect to debug a UI display issue?

In the Zimbra Desktop UI window, use Shift+F6 to reveal the status bar on the bottom. Click on the Settings icon at the right end of the status bar and select Tools -> Error Console. Then click "Errors" on the top to filter out non-error information. If there are any errors they will be helpful in debugging your issue.

There's also a section in the FAQ on when things go wrong, as well as what to look for in log files, what to post, etc

Good Luck! Let us know what you find!

[lbosowski]

there was no logfiles at the adresses thats why I did not put anything with my 2nd post

I`ve reported a bug[44608] and started to migrate my data to new asci-friendly user name.

I hope the bug will be solved soon as I dont think too many "non-asci" people will be as patient as I was. Maybye some text info in readme or other popup would save the ZD`s reputation...