[SOLVED] problem starting and upgrading

[phantom21]

My zimbra desktop is not starting properly. Just see the three symbols repeating.

When I try downloading the newest desktop and start the upgrade process, it tells me a zimbra desktop background process is still running and to stop it, then restart the upgrade. However, I can't find any background process zimbra desktop might be associated with in the process table and I get the message even after rebooting.

Obviously, the background process the upgrade installer finds is also preventing the z desktop from initializing.

Can anyone point me in the proper direction to correct this?

Thanks,

Mark

[felis]

Hi Mark,

I got the same thing when upgrading. I don't know why, but it works if I do following things:
- uninstall the previous version first (remember, DON'T check DELETE ALL DATA option,
so you don't have to resync mailbox from the scratch).
- if uninstalling is still failed, stop the zdesktop (you can read this for detail procedures) then try to uninstall again.
- install the new version.

Hope this helps.

Felis

[phantom21]

Felis,

Thanks for the reply, but, I did that. The new version is now not installing, and won't give me details why.

Mark

[felis]

There is log file at <installation dir>/log/zdesktop.log.
Besides, in what step does the installer stop working? We might find a clue from the last step.

I think you could also try to reinstall previous version of installer. If it works, then the problem is in the latest version installer.

[phantom21]

OK, after doing all kinds of refreshes of the OS (Ubuntu Jaunty 64bit) Zimbra Desktop installs.

The problem is now, when I try to configure it for the server (ZCS OSE 5.0 - haven't upgraded to 6 yet), I am constantly getting this error message:

"http://hostname/service/soap/" host not found. Please check hostname and network connectivity.

In the already installed systems (all Jaunty, including a couple of other 64bit versions) the hostname worked.

The only difference is I've installed desktop 1.0.3

Is that making a difference? Should I uninstall it and try 1.0.2?

Mark

[felis]

Check this out:
https://www.zimbra.com/forums/error-...hostnames.html

[phantom21]

I did see that and did use that to help resolve the question. The question I have is why 1.0.3 doesn't resolve as it did before. What we have now is a working work around.

Thanks.

Mark