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  #1 (permalink)  
Old 05-31-2009, 08:59 AM
Junior Member
 
Posts: 5
Default Zdesktop_v1_0_build_1593_win32.exe cannot install

Hi, I have been using Zimbra Desktop since it was BETA and I have had no major issues with it.

1-hour ago, I upgraded to zdesktop_1_0_build_1593_win32.exe which installs into C:\Documents and Settings\mmoonshi\Local Settings\Application Data\Zimbra\zdesktop and halfway through the installation, zdesktop stops installing with the following error message;
C:\Documents and Settings\mmoonshi\Local Settings\Application Data\Zimbra\zdesktop\jetty\webapps\zimbra\WEB-INF\lib\zimbrastore.jar

Could not create this file. Shall I try again?

When I click 'Yes' I got an error message from 'install4j' that says;
An error occurred:
java.lang.ArrayIndexOutOfBoundException: 645922653
Error log: C:\Documents and Settings\mmoonshi\Local Settings\Temp\install4jError5186.log
The content of the install4jError5186.log says;
Exception:

java.lang.ArrayIndexOutOfBound***ception: 645922653
at LZMA.LzmaInputStream.LzmaDecode(LzmaInputStream.ja va:209)
at LZMA.LzmaInputStream.fill_buffer(LzmaInputStream.j ava:233)
at LZMA.LzmaInputStream.read(LzmaInputStream.java:313 )
at java.io.FilterInputStream.read(Unknown Source)
at java.io.PushbackInputStream.read(Unknown Source)
at java.util.zip.ZipInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at com.exe4j.runtime.util.FileUtil.pumpStream(Unknown Source)
at com.exe4j.runtime.util.FileUtil.extractFile(Unknow n Source)
at com.install4j.runtime.installer.helper.fileinst.Fi leInstaller.install(Unknown Source)
at com.install4j.runtime.installer.helper.content.Con tentInstaller.installContent(Unknown Source)
at com.install4j.runtime.installer.helper.content.Con tentInstaller.doStandardInstallation(Unknown Source)
at com.install4j.runtime.beans.actions.InstallFilesAc tion.install(Unknown Source)
at com.install4j.runtime.installer.InstallerContextIm pl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.perfor mAction(Unknown Source)
at com.install4j.runtime.installer.controller.Control ler.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Control ler.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Control ler.start(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unk nown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)

System properties:

java.runtime.name=Java(TM) 2 Runtime Environment, Standard Edition
exe4j.moduleName=C:\Data\Downloads\Windows\zdeskto p_1_0_build_1593_win32.exe
exe4j.semaphoreName=c:_data_downloads_windows_zdes ktop_1_0_build_1593_win32.exe
sun.boot.library.path=c:\docume~1\mmoonshi\locals~ 1\temp\e4j31.tmp_dir7091\jre\bin
java.vm.version=1.5.0_15-b04
java.vm.vendor=Sun Microsystems Inc.
java.vendor.url=http://java.sun.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) Client VM
file.encoding.pkg=sun.io
user.country=GB
sun.os.patch.level=Service Pack 3
install4j.exeDir=C:\Data\Downloads\Windows\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp\e4j31. tmp_dir7091
java.runtime.version=1.5.0_15-b04
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironm ent
java.endorsed.dirs=c:\docume~1\mmoonshi\locals~1\t emp\e4j31.tmp_dir7091\jre\lib\endorsed
os.arch=x86
java.io.tmpdir=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp\
line.separator=

java.vm.specification.vendor=Sun Microsystems Inc.
user.variant=
exe4j.tempDir=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp\e 4j31.tmp_dir7091
os.name=Windows XP
proxySet=false
sun.java2d.noddraw=true
install4j.noSecondaryProcess=true
sun.jnu.encoding=Cp1252
java.library.path=C:\Data\Downloads\Windows;.;C:\W INDOWS\system32;C:\WINDOWS;C:\Program Files\PC Connectivity Solution\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOW S\System32\Wbem;C:\Program Files\ThinkPad\ConnectUtilities;C:\Program Files\Common Files\Lenovo;C:\Program Files\Lenovo\Client Security Solution;C:\PROGRA~1\DISKEE~1\DISKEE~1\;C:\Program Files\WinSCP\;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Common Files\SYSTEM\MSMAPI\1033;c:\docume~1\mmoonshi\loca ls~1\temp\e4j31.tmp_dir7091\jre\bin
java.specification.name=Java Platform API Specification
java.class.version=49.0
sun.management.compiler=HotSpot Client Compiler
exe4j.isInstall4j=true
os.version=5.1
user.home=C:\Documents and Settings\mmoonshi
user.timezone=Asia/Singapore
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.5
java.class.path=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp \e4j31.tmp_dir7091\i4jruntime.jar;C:\DOCUME~1\mmoo nshi\LOCALS~1\Temp\e4j31.tmp_dir7091\user.jar;C:\D OCUME~1\mmoonshi\LOCALS~1\Temp\e4j31.tmp_dir7091\p latform.zip;
user.name=mmoonshi
java.vm.specification.version=1.0
java.home=c:\docume~1\mmoonshi\locals~1\temp\e4j31 .tmp_dir7091\jre
sun.arch.data.model=32
exe4j.launchName=C:\Data\Downloads\Windows\zdeskto p_1_0_build_1593_win32.exe
user.language=en_US
java.specification.vendor=Sun Microsystems Inc.
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=25671868
java.version=1.5.0_15
java.ext.dirs=c:\docume~1\mmoonshi\locals~1\temp\e 4j31.tmp_dir7091\jre\lib\ext
sun.boot.class.path=c:\docume~1\mmoonshi\locals~1\ temp\e4j31.tmp_dir7091\jre\lib\rt.jar;c:\docume~1\ mmoonshi\locals~1\temp\e4j31.tmp_dir7091\jre\lib\i 18n.jar;c:\docume~1\mmoonshi\locals~1\temp\e4j31.t mp_dir7091\jre\lib\sunrsasign.jar;c:\docume~1\mmoo nshi\locals~1\temp\e4j31.tmp_dir7091\jre\lib\jsse. jar;c:\docume~1\mmoonshi\locals~1\temp\e4j31.tmp_d ir7091\jre\lib\jce.jar;c:\docume~1\mmoonshi\locals ~1\temp\e4j31.tmp_dir7091\jre\lib\charsets.jar;c:\ docume~1\mmoonshi\locals~1\temp\e4j31.tmp_dir7091\ jre\classes
install4j.appDir=C:\Documents and Settings\mmoonshi\Local Settings\Temp\
java.vendor=Sun Microsystems Inc.
file.separator=\
java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
sun.desktop=windows
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86
Does someone knows what's going on and what can I do to recover my emails and get zdesktop working again? I appreciate any tips or assistance.

Sincerely,
Moonshi
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  #2 (permalink)  
Old 06-01-2009, 11:41 AM
Zimbra Employee
 
Posts: 643
Default

pls try these:
1) make sure you don't have disk space issue
2) open Task Manager and make sure zdesktop.exe is not running
3) run installer again.

Quote:
Originally Posted by mmoonshi View Post
Hi, I have been using Zimbra Desktop since it was BETA and I have had no major issues with it.

1-hour ago, I upgraded to zdesktop_1_0_build_1593_win32.exe which installs into C:\Documents and Settings\mmoonshi\Local Settings\Application Data\Zimbra\zdesktop and halfway through the installation, zdesktop stops installing with the following error message;
C:\Documents and Settings\mmoonshi\Local Settings\Application Data\Zimbra\zdesktop\jetty\webapps\zimbra\WEB-INF\lib\zimbrastore.jar

Could not create this file. Shall I try again?

When I click 'Yes' I got an error message from 'install4j' that says;
An error occurred:
java.lang.ArrayIndexOutOfBoundException: 645922653
Error log: C:\Documents and Settings\mmoonshi\Local Settings\Temp\install4jError5186.log
The content of the install4jError5186.log says;
Exception:

java.lang.ArrayIndexOutOfBound***ception: 645922653
at LZMA.LzmaInputStream.LzmaDecode(LzmaInputStream.ja va:209)
at LZMA.LzmaInputStream.fill_buffer(LzmaInputStream.j ava:233)
at LZMA.LzmaInputStream.read(LzmaInputStream.java:313 )
at java.io.FilterInputStream.read(Unknown Source)
at java.io.PushbackInputStream.read(Unknown Source)
at java.util.zip.ZipInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at com.exe4j.runtime.util.FileUtil.pumpStream(Unknown Source)
at com.exe4j.runtime.util.FileUtil.extractFile(Unknow n Source)
at com.install4j.runtime.installer.helper.fileinst.Fi leInstaller.install(Unknown Source)
at com.install4j.runtime.installer.helper.content.Con tentInstaller.installContent(Unknown Source)
at com.install4j.runtime.installer.helper.content.Con tentInstaller.doStandardInstallation(Unknown Source)
at com.install4j.runtime.beans.actions.InstallFilesAc tion.install(Unknown Source)
at com.install4j.runtime.installer.InstallerContextIm pl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.perfor mAction(Unknown Source)
at com.install4j.runtime.installer.controller.Control ler.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Control ler.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Control ler.start(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unk nown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)

System properties:

java.runtime.name=Java(TM) 2 Runtime Environment, Standard Edition
exe4j.moduleName=C:\Data\Downloads\Windows\zdeskto p_1_0_build_1593_win32.exe
exe4j.semaphoreName=c:_data_downloads_windows_zdes ktop_1_0_build_1593_win32.exe
sun.boot.library.path=c:\docume~1\mmoonshi\locals~ 1\temp\e4j31.tmp_dir7091\jre\bin
java.vm.version=1.5.0_15-b04
java.vm.vendor=Sun Microsystems Inc.
java.vendor.url=http://java.sun.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) Client VM
file.encoding.pkg=sun.io
user.country=GB
sun.os.patch.level=Service Pack 3
install4j.exeDir=C:\Data\Downloads\Windows\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp\e4j31. tmp_dir7091
java.runtime.version=1.5.0_15-b04
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironm ent
java.endorsed.dirs=c:\docume~1\mmoonshi\locals~1\t emp\e4j31.tmp_dir7091\jre\lib\endorsed
os.arch=x86
java.io.tmpdir=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp\
line.separator=

java.vm.specification.vendor=Sun Microsystems Inc.
user.variant=
exe4j.tempDir=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp\e 4j31.tmp_dir7091
os.name=Windows XP
proxySet=false
sun.java2d.noddraw=true
install4j.noSecondaryProcess=true
sun.jnu.encoding=Cp1252
java.library.path=C:\Data\Downloads\Windows;.;C:\W INDOWS\system32;C:\WINDOWS;C:\Program Files\PC Connectivity Solution\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOW S\System32\Wbem;C:\Program Files\ThinkPad\ConnectUtilities;C:\Program Files\Common Files\Lenovo;C:\Program Files\Lenovo\Client Security Solution;C:\PROGRA~1\DISKEE~1\DISKEE~1\;C:\Program Files\WinSCP\;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Common Files\SYSTEM\MSMAPI\1033;c:\docume~1\mmoonshi\loca ls~1\temp\e4j31.tmp_dir7091\jre\bin
java.specification.name=Java Platform API Specification
java.class.version=49.0
sun.management.compiler=HotSpot Client Compiler
exe4j.isInstall4j=true
os.version=5.1
user.home=C:\Documents and Settings\mmoonshi
user.timezone=Asia/Singapore
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.5
java.class.path=C:\DOCUME~1\mmoonshi\LOCALS~1\Temp \e4j31.tmp_dir7091\i4jruntime.jar;C:\DOCUME~1\mmoo nshi\LOCALS~1\Temp\e4j31.tmp_dir7091\user.jar;C:\D OCUME~1\mmoonshi\LOCALS~1\Temp\e4j31.tmp_dir7091\p latform.zip;
user.name=mmoonshi
java.vm.specification.version=1.0
java.home=c:\docume~1\mmoonshi\locals~1\temp\e4j31 .tmp_dir7091\jre
sun.arch.data.model=32
exe4j.launchName=C:\Data\Downloads\Windows\zdeskto p_1_0_build_1593_win32.exe
user.language=en_US
java.specification.vendor=Sun Microsystems Inc.
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=25671868
java.version=1.5.0_15
java.ext.dirs=c:\docume~1\mmoonshi\locals~1\temp\e 4j31.tmp_dir7091\jre\lib\ext
sun.boot.class.path=c:\docume~1\mmoonshi\locals~1\ temp\e4j31.tmp_dir7091\jre\lib\rt.jar;c:\docume~1\ mmoonshi\locals~1\temp\e4j31.tmp_dir7091\jre\lib\i 18n.jar;c:\docume~1\mmoonshi\locals~1\temp\e4j31.t mp_dir7091\jre\lib\sunrsasign.jar;c:\docume~1\mmoo nshi\locals~1\temp\e4j31.tmp_dir7091\jre\lib\jsse. jar;c:\docume~1\mmoonshi\locals~1\temp\e4j31.tmp_d ir7091\jre\lib\jce.jar;c:\docume~1\mmoonshi\locals ~1\temp\e4j31.tmp_dir7091\jre\lib\charsets.jar;c:\ docume~1\mmoonshi\locals~1\temp\e4j31.tmp_dir7091\ jre\classes
install4j.appDir=C:\Documents and Settings\mmoonshi\Local Settings\Temp\
java.vendor=Sun Microsystems Inc.
file.separator=\
java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
sun.desktop=windows
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86
Does someone knows what's going on and what can I do to recover my emails and get zdesktop working again? I appreciate any tips or assistance.

Sincerely,
Moonshi
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