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Thread: gmail domain - Cannot connect to "imap.gmail.com:993". Please check host/port and net

  1. #1
    movemaine is offline Starter Member
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    Default gmail domain - Cannot connect to "imap.gmail.com:993". Please check host/port and net

    "Cannot connect to "imap.gmail.com:993". Please check host/port and network connectivity."

    I have an email address at my domain, hosted at gmail apps.

    I get the above error message every time I try to add new account (startup screen for Zimbra)

    my settings:

    imap.gmail.com port 993
    smtp.gmail.com port 587

    help!

    Thanks,

    Jason

  2. #2
    king0770's Avatar
    king0770 is offline Zimbra Employee
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    Hello Jason,

    Can you telnet to imap.gmail.com from your machine?

    telnet imap.gmail.com 993

    If you can make a connection via telnet, see if imap access needs to be enabled w/ Gmail apps.

  3. #3
    vishwasrao is offline Starter Member
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    Smile cannot connect to imap.gmail.com:993

    Hi All,
    This is my first thread here .I have installed Zimbra Desktop on my machine but while setting up gmail account it is giving same error cannot connect to imap.gmail.com:993 .also I have enabled imap settings in gmail .
    Please guide me .

    Waiting for reply.

    Thanks in advance.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by vishwasrao View Post
    Hi All,
    This is my first thread here .I have installed Zimbra Desktop on my machine but while setting up gmail account it is giving same error cannot connect to imap.gmail.com:993 .also I have enabled imap settings in gmail .
    Please guide me .

    Waiting for reply.

    Thanks in advance.
    Can you answer the question in the post above your about 'telnet'? You also haven't given any details about which version of Zimbra Desktop you're using nor which operating system it's installed on, if it's not the most recent Zimbra Desktop 2 beta 4 then I'd suggest you install that (details in the announcement in the ZD forums) and see what happens.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    vishwasrao is offline Starter Member
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    Smile Cannot connect to "imap.gmail.com:993". Please check host/port and net'

    Hi Bill,
    Thanks for your reply,
    I am using Zimbra Desktop 1.0.4 on Windows XP operating system.
    When I type telnet imap.gmail.com 993 on my command prompt .it gives me error "'telnet' is not recognized as an internal or external command,
    operable program or batch file."
    .

    Please guide me regarding same .

    Thanks in advance.

  6. #6
    king0770's Avatar
    king0770 is offline Zimbra Employee
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    The telnet should be a valid command on a Windows XP system. If you are running telnet from the command prompt, and you are getting "command not recognized", might need to check your PATH on the XP system. If "c:\windows\system32" is not in your PATH, you will need to set it.

    Check the PATH from the PC (from the command prompt):

    echo %PATH%

    Should look something like:

    C:WINDOWS\system32;C:\WINDOWS;C:WINDOWS\System32\W bem;C:\Program Files\Common Files\SYSTEM\MSMAPI\1033

    You are do a search on "set windows path", plenty of good articles to guide you.

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