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Thread: Couldn't access Yahoo! Zimbra Desktop server

  1. #1
    mdbubs is offline New Member
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    Exclamation Couldn't access Yahoo! Zimbra Desktop server

    Just back from hols, downloaded new update.

    Restarting Zimbra Desktop returned the following error.

    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums

    Please help.

    David

  2. #2
    jmhe is offline Zimbra Employee
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    Default

    tried reinstall yet?

    Quote Originally Posted by mdbubs View Post
    Just back from hols, downloaded new update.

    Restarting Zimbra Desktop returned the following error.

    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums

    Please help.

    David

  3. #3
    mdbubs is offline New Member
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    Default Thanks for the quick response but....

    ...how do I reinstall?

    Where do I look for that.

    Thanks for helping

  4. #4
    jmhe is offline Zimbra Employee
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    Default

    you can download the installer from Zimbra offers Open Source email server software and shared calendar for Linux and the Mac and run it again. it can auto-uninstall existing version and preserve your accounts too.

    Quote Originally Posted by mdbubs View Post
    ...how do I reinstall?

    Where do I look for that.

    Thanks for helping

  5. #5
    mdbubs is offline New Member
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    Default Tried reinstall but...

    During uninstall, the following error occurred.

    The JVM found at {0} is damaged.
    Please reinstall or define EXE4J_JAVA_HOME to point to an installed 32-bit JDK or JRE.

    Need to keep old emails. What do I do ?

  6. #6
    jmhe is offline Zimbra Employee
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    Default

    Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

    make sure you shutdown backend service (zdesktop) first before backing up these 3 folders: derby, store, index.



    Quote Originally Posted by mdbubs View Post
    During uninstall, the following error occurred.

    The JVM found at {0} is damaged.
    Please reinstall or define EXE4J_JAVA_HOME to point to an installed 32-bit JDK or JRE.

    Need to keep old emails. What do I do ?

  7. #7
    LazyGun01 is offline Starter Member
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    Default Unable to run Zimbra Desktop.

    Hi.

    Just to give you feedback.
    1. I was looking for a suitable and hopefully better alternative for Outlook, as a self employed business consultant needing essentially an integrated email handler ( for 4 email accounts, including a gmail, windows live!, hotmail and gmx account / calendar / contacts database, with the calendar and contacts database ( at least) syncable with my Blackberry curve.
    I am using a Hewlett Packard Laptop with Windows Vista Home Edition, connecting to the internet via wireless cable broadband.

    2. I download the Zimbra Desktop application, since that seems the most suitable for my needs. During the installation process I get the message "injecting zimlets failed". Then, when clicking on the desktop icon to get the application to open/run, I get an open window with 3 red icons continually reloading from left to right... after about 1-2 mins i get the message "unable to access Zimbra Desktop Server" or somesuch, and directions here.

    3. I am not especially technically orientated, so I find this more than a little frustrating. I am even more frustrated that there seems no clear uninstall process... with most applications i go to my start menu and click the uninstall... I dont have that option it seems with Zimbra... This isnt just frustrating, it is annoying.

    4. I have reinstalled the software from the appropriate site. I have rebooted my machine after reinstall. Still no joy.

    5. I do not want to have to send error logs anywhere - I just want to be able to download software that works.

    Any suggestions as to what I may be doing wrong? Or failing that, how to uninstall?

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Did you try the Add/Remove Programs for the uninstaller?

    Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki
    Yahoo! Zimbra Desktop - Zimbra :: Wiki
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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