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Thread: [SOLVED] Upgraded to Prism asking for URL

  1. #1
    nvrpunk is offline Junior Member
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    Default [SOLVED] Upgraded to Prism asking for URL

    Is there a one shot fix for this?

    Zimbra Desktop was persistent with a pop up every ten minutes "Highly Recommending" I upgrade.

    Now it's broke, seriously, great joke but it's not April 1st quite.


    Here's all my pertinent info:

    Platform : Windows 7 Beta 7057 64bit Ultimate (had no issues until upgrade)

    Directory: C:\Program Files (x86)\Zimbra\zdesktop.webapp


    Mode LastWriteTime Length Name
    ---- ------------- ------ ----
    d---- 3/28/2009 3:31 PM icons
    -a--- 3/23/2009 11:07 PM 47 override.ini
    -a--- 3/23/2009 11:07 PM 5086 splash.gif
    -a--- 3/23/2009 11:07 PM 434 splash.html
    -a--- 3/28/2009 3:32 PM 278 webapp.ini
    -a--- 3/23/2009 11:07 PM 5619 webapp.js


    Directory: C:\Program Files (x86)\Zimbra\profile


    Mode LastWriteTime Length Name
    ---- ------------- ------ ----
    d---- 3/28/2009 3:31 PM extensions
    -a--- 3/28/2009 3:32 PM 0 .autoreg
    -a--- 3/28/2009 3:32 PM 207 compatibility.ini
    -a--- 3/28/2009 3:32 PM 133825 compreg.dat
    -a--- 3/28/2009 3:32 PM 234 extensions.cache
    -a--- 3/28/2009 3:32 PM 291 extensions.ini
    -a--- 3/28/2009 3:32 PM 3677 extensions.rdf
    -a--- 3/28/2009 3:32 PM 2048 permissions.sqlite
    -a--- 3/28/2009 3:32 PM 809 prefs.js
    -a--- 3/28/2009 3:32 PM 141 user.js
    -a--- 3/28/2009 3:32 PM 1171342 XPC.mfl
    -a--- 3/28/2009 3:32 PM 99195 xpti.dat


    I don't want to lose my mail, obviously.

    It doesn't matter if I used the link or startup zdesktop.exe from explorer.
    Last edited by nvrpunk; 03-28-2009 at 06:07 AM.

  2. #2
    jmhe is offline Zimbra Employee
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    Default

    Currently ZD can't not be installed under %PROGRAMFILES% : Yahoo! Zimbra Desktop - Zimbra :: Wiki, known issues (3).

    Here is the workaround:

    1) stop ZD service (Administrative Tools->Service->Yahoo! Zimbra Desktop Service->stop

    2) backup these 3 folders: derby, index and store

    3) uninstall ZD completely.

    4) rerun ZD installer and install it at suggested default location: /Users/<user name>/AppData/..."

    5) after successful installation, stop ZD service again

    6) copy over those 3 folders you have backed up earlier, overwriting the ones at new installation location.

    7) start ZD

    Quote Originally Posted by nvrpunk View Post
    Is there a one shot fix for this?

    Zimbra Desktop was persistent with a pop up every ten minutes "Highly Recommending" I upgrade.

    Now it's broke, seriously, great joke but it's not April 1st quite.


    Here's all my pertinent info:

    Platform : Windows 7 Beta 7057 64bit Ultimate (had no issues until upgrade)

    Directory: C:\Program Files (x86)\Zimbra\zdesktop.webapp


    Mode LastWriteTime Length Name
    ---- ------------- ------ ----
    d---- 3/28/2009 3:31 PM icons
    -a--- 3/23/2009 11:07 PM 47 override.ini
    -a--- 3/23/2009 11:07 PM 5086 splash.gif
    -a--- 3/23/2009 11:07 PM 434 splash.html
    -a--- 3/28/2009 3:32 PM 278 webapp.ini
    -a--- 3/23/2009 11:07 PM 5619 webapp.js


    Directory: C:\Program Files (x86)\Zimbra\profile


    Mode LastWriteTime Length Name
    ---- ------------- ------ ----
    d---- 3/28/2009 3:31 PM extensions
    -a--- 3/28/2009 3:32 PM 0 .autoreg
    -a--- 3/28/2009 3:32 PM 207 compatibility.ini
    -a--- 3/28/2009 3:32 PM 133825 compreg.dat
    -a--- 3/28/2009 3:32 PM 234 extensions.cache
    -a--- 3/28/2009 3:32 PM 291 extensions.ini
    -a--- 3/28/2009 3:32 PM 3677 extensions.rdf
    -a--- 3/28/2009 3:32 PM 2048 permissions.sqlite
    -a--- 3/28/2009 3:32 PM 809 prefs.js
    -a--- 3/28/2009 3:32 PM 141 user.js
    -a--- 3/28/2009 3:32 PM 1171342 XPC.mfl
    -a--- 3/28/2009 3:32 PM 99195 xpti.dat


    I don't want to lose my mail, obviously.

    It doesn't matter if I used the link or startup zdesktop.exe from explorer.

  3. #3
    nvrpunk is offline Junior Member
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    Default Other (better) solutions

    It can either be run as administrator or you can change ownership of the files and subfolders (this is what I did).

    This solved the issue, however, frankly I was quite annoyed that a program was insistent that I update it only to have a newer version that had issues with file permissions and where the installer didn't put files in the USER folder that needed user permissions. I understand things have to be pointed to properly to ensure it works, however, seeing that this time wasn't taken is disappointing.

    Also, I think installing it in a different folder to get around permissions and defeat the OS's directory structure (it's the way it is for a reason) is stupid.
    Last edited by nvrpunk; 04-02-2009 at 04:47 AM.

  4. #4
    gabe58 is offline Member
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    Default

    I'm getting this error. Will an 'Remove' and the Reinstallation work? Or will this issue persist?

  5. #5
    dimitrios is offline Member
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    Default

    The other solution is to remove your zimbra folder from C:\Users\youruser\AppData\Local\Zimbra
    If you have imap accounts you don't have to worry

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