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Thread: Updated Zimbra now nothing works

  1. #1
    Steven2005law is offline Starter Member
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    Default Updated Zimbra now nothing works

    I updated Zimbra last week with the auto update. And one file could not be replaced so I selected skip. Now zimbra doesn't open at all. It just says file not found.

    I tried uninstalling and re-installing and it says Zimbra can not install a file from an older version on top of a newer version.

    I love this email program. What can I do to get it running again?

    Thanks

  2. #2
    jmhe is offline Zimbra Employee
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    you may download the latest build from these links:

    http://files.zimbra.com/downloads/zd...1537_win32.exe
    http://files.zimbra.com/downloads/zd..._linux_i686.sh
    http://files.zimbra.com/downloads/zd...acos_intel.dmg



    Quote Originally Posted by Steven2005law View Post
    I updated Zimbra last week with the auto update. And one file could not be replaced so I selected skip. Now zimbra doesn't open at all. It just says file not found.

    I tried uninstalling and re-installing and it says Zimbra can not install a file from an older version on top of a newer version.

    I love this email program. What can I do to get it running again?

    Thanks

  3. #3
    Steven2005law is offline Starter Member
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    That did it! Thanks for the links.

  4. #4
    thevaproject is offline New Member
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    Similarly, 3 our of 4 email accounts I have syncing to Zimbra are offline after my upgrade this morning. The only one working is a Gmail account, the other 3 a POP3's..

    Kim

  5. #5
    jmhe is offline Zimbra Employee
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    For those accounts that stopped working, please enable "Debug Logging" at account setup page; Do manual syncs for them (Send/Receive button); zip up log/zdesktop.log and attach it here. Thanks.

    Quote Originally Posted by thevaproject View Post
    Similarly, 3 our of 4 email accounts I have syncing to Zimbra are offline after my upgrade this morning. The only one working is a Gmail account, the other 3 a POP3's..

    Kim

  6. #6
    thevaproject is offline New Member
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    I went to the Account set up page, and checked the debug logging box, and the following error message came up: Cannot connect to "mail.iinet.net.au:110". Please check host/port and network connectivity.


    Quote Originally Posted by jmhe View Post
    For those accounts that stopped working, please enable "Debug Logging" at account setup page; Do manual syncs for them (Send/Receive button); zip up log/zdesktop.log and attach it here. Thanks.

  7. #7
    jmhe is offline Zimbra Employee
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    you can still access mail.iinet.net.au:110 from other mail clients? this is not simply a network hiccup?

    Quote Originally Posted by thevaproject View Post
    I went to the Account set up page, and checked the debug logging box, and the following error message came up: Cannot connect to "mail.iinet.net.au:110". Please check host/port and network connectivity.

  8. #8
    thevaproject is offline New Member
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    The strange thing is, it was down for 24 hours, and is now back up and working. When I had Outlook running at the same time, I also couldn't receive mail on either Outlook or Zimbra. I removed the mail accounts from Outlook and Zimbra started working. But then two days later it went down again for 24 hours. When this happens I try restarting the computer, uninstalling Zimbra but neither of these things work. When I reinstall Zimbra, those same 3 accounts remain offline. But then out of nowhere, it all starts working again.. I'm baffled..

    Quote Originally Posted by jmhe View Post
    you can still access mail.iinet.net.au:110 from other mail clients? this is not simply a network hiccup?

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