Error On First Run of zdclient on Ubuntu 8.10 x86_64

[rbyh2o]

I have tried installing Zimbra Desktop and every time it times out and gives the following error:

Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.

I tried running the application from a terminal for more info and here is the output:

/export/home/rbywater/zimbra/zdesktop/linux/prism/zdclient -webapp /export/home/rbywater/zimbra/zdesktop/zdesktop.webapp -override /export/home/rbywater/zimbra/zdesktop/zdesktop.webapp/override.ini -profile /export/home/rbywater/zimbra/zdesktop/profile
Gtk-Message: Failed to load module "gail": /usr/lib/gtk-2.0/modules/libgail.so: wrong ELF class: ELFCLASS64
Gtk-Message: Failed to load module "gail": /usr/lib/gtk-2.0/modules/libgail.so: wrong ELF class: ELFCLASS64
Gtk-Message: Failed to load module "atk-bridge": /usr/lib/gtk-2.0/modules/libatk-bridge.so: wrong ELF class: ELFCLASS64
*** UpdateService: canUpdate? testing /export/home/rbywater/zimbra/zdesktop/linux/prism/update.test
*** UpdateService: canUpdate? testing /export/home/rbywater/zimbra/zdesktop/linux/prism/updates/0/update.test
*** UpdateService: can update
*** General: Reading Status File: /export/home/rbywater/zimbra/zdesktop/linux/prism/updates/0/update.status
*** UpdateService: _postUpdateProcessing: No Status, No Update
*** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
Testing continuous integration1** YAHOO ** loading from pref xml file
** YAHOO ** Pref file empty not found
** YAHOO ** Getting config from url:http://us.data.toolbar.yahoo.com/inq...x_i686_(x86_64
TypeError: editSearch is nullStarting zdesktop
nohup: appending output to `nohup.out'
** YAHOO ** [object Object]
TypeError: editSearch is null/usr/lib/gio/modules/libgvfsdbus.so: wrong ELF class: ELFCLASS64
Failed to load module: /usr/lib/gio/modules/libgvfsdbus.so
/usr/lib/gio/modules/libgioremote-volume-monitor.so: wrong ELF class: ELFCLASS64
Failed to load module: /usr/lib/gio/modules/libgioremote-volume-monitor.so
/usr/lib/gio/modules/libgiogconf.so: wrong ELF class: ELFCLASS64
Failed to load module: /usr/lib/gio/modules/libgiogconf.so
[2]+ Done

It appears to me to be 32-bit/64-bit issue, but what do I know.

Anyone have some advice?

Thanks,
Rick

[Ramadan Mansoura]

Rick, can you go through the steps in this part of the wiki
Troubleshooting Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

If you are still seeing the issue, can you post those two files:
~/zimbra/zdesktop/log/zdesktop.log and
~/zimbra/zdesktop/log/zdesktop.out

[rbyh2o]

Ramadan,

Thanks for the reply.

Here is the contents of the two files you requested:

zdesktop.log

2009-03-18 06:17:56,418 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
2009-03-18 06:17:56,419 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
2009-03-18 06:17:56,419 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
2009-03-18 06:17:56,420 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
2009-03-18 06:17:56,420 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
2009-03-18 06:17:56,420 DEBUG [main] [] offline - Loading 8 folder mappings for service '.m***change'
2009-03-18 06:17:56,421 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
2009-03-18 06:17:58,525 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2009-03-18 06:17:58,871 INFO [main] [] log - Opened /export/home/rbywater/zimbra/zdesktop/jetty/logs/access_log.2009-03-18
2009-03-18 06:17:58,879 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
2009-03-18 06:17:58,961 INFO [service-port-ping] [] offline - service port is ready.

zdesktop.out
0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
516 INFO [main] log - jetty-6.1.5
924 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
Zimbra server process is running as uid=2990 euid=2990 gid=50100 egid=50100
2056 INFO [main] security - keystore not present

Thanks,
Rick

[jmhe]

Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

[Ramadan Mansoura]

Yup, the Zimbra Desktop FAQ should have the things you should check for when you see that error:
1) check to make sure the zdesktop service is running
(ps aux | grep zdesktop)
2) check to make sure the hosts file has an entry like this one
127.0.0.1 localhost
(host localhost)
3) telnet localhost 7633

[rbyh2o]

Here is the output from the troubleshooting efforts. As far as I can see nothing is
amiss.

rbywater@rbubu:/export/home/rbywater/zimbra/zdesktop/log$ ps aux |grep zdesktop
rbywater 27439 0.1 3.6 545028 149468 pts/6 Sl 07:17 0:35 /export/home/rbywater/zimbra/zdesktop/jre/bin/java -Dinstall4j.jvmDir=/export/home/rbywater/zimbra/zdesktop/jre -Dexe4j.moduleName=/export/home/rbywater/zimbra/zdesktop/zdesktop -Xms64m -Xmx256m -Dsun.net.inetaddr.ttl=30 -DSTART=/export/home/rbywater/zimbra/zdesktop/jetty/etc/start.config -Dzimbra.config=/export/home/rbywater/zimbra/zdesktop/conf/localconfig.xml -Djava.library.path=/export/home/rbywater/zimbra/zdesktop/lib -Djetty.home=/export/home/rbywater/zimbra/zdesktop/jetty -Djava.awt.headless=true -classpath /export/home/rbywater/zimbra/zdesktop/.install4j/i4jruntime.jar:/export/home/rbywater/zimbra/zdesktop/lib/zdesktop.jar:/export/home/rbywater/zimbra/zdesktop/jetty/start.jar com.install4j.runtime.Launcher start com.zimbra.cs.offline.start.Main false false /export/home/rbywater/zimbra/zdesktop/log/zdesktop.out /export/home/rbywater/zimbra/zdesktop/log/zdesktop.out true true false true true 0 0 20 20 Arial 0,0,0 8 500 version 1.0 20 40 Arial 0,0,0 8 500 -1 org.mortbay.start.Main
rbywater 30979 0.0 0.0 7452 892 pts/6 S+ 13:27 0:00 grep zdesktop

rbywater@rbubu:/export/home/rbywater/zimbra/zdesktop/log$ grep localhost /etc/hosts
127.0.0.1 localhost
::1 ip6-localhost ip6-loopback
rbywater@rbubu:/export/home/rbywater/zimbra/zdesktop/log$ telnet localhost 7633
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.

Connection closed by foreign host.

I took it a step further and looked to see if there was really a process listening on 7633 and found something potentially interesting:

rbywater@rbubu:/export/home/rbywater/zimbra/zdesktop/log$ netstat -anp |grep 7633
(Not all processes could be identified, non-owned process info
will not be shown, you would have to be root to see it all.)
tcp6 0 0 127.0.0.1:7633 :::* LISTEN 27439/java

After seeing that, I tried:

rbywater@rbubu:/export/home/rbywater/zimbra/zdesktop/log$ telnet -6 localhost 7633
telnet: could not resolve localhost/7633: No address associated with hostname

Does I have and IPv4/IPv6 conflict? If so, how do I define the localhost correctly in /etc/hosts. My /etc/hosts file currently has:

127.0.0.1 localhost
::1 ip6-localhost ip6-loopback

Thanks,
Rick


Thanks again,
Rick

[Ramadan Mansoura]

Can you comment out the ipv6 line for now.

ls -ld //export/home/rbywater/zimbra/zdesktop/

[rbyh2o]

ls -ld //export/home/rbywater/zimbra/zdesktop/
drwxr-xr-x 18 rbywater software 4096 2009-03-12 16:22 //export/home/rbywater/zimbra/zdesktop/

Results are the same on the zdesktop - starts, times out, and displays the error.

[jjzhuang]

In order for Desktop to work, localhost has to resolve to 127.0.0.1 which is the loopback. According to the error you posted it looks like that's not the case. Could you try this from command line:

dig localhost

[jjzhuang]

actually I missed something in your post:

rbywater@rbubu:/export/home/rbywater/zimbra/zdesktop/log$ telnet localhost 7633
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.


That means you can reach port 7633 already. So what happens if you point to Bugzilla Main Page from a browser?