Mac - updated desktop "loading" never finishes

[charlie98]

Zimbra on my Mac (10.5.6) asked to upgrade from .92 to 1.0(C) which I did. When Zimbra starts the screen shows "Loading" but it never finishes. I have tried to go back to .92 but the message claims that installing a previous version is not allowed.

I found some uninstall instructions that were old and they did not work.

What are the "current" uninstall instructions?

[jmhe]

here is link to the current instruction:

Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki


before you uninstall it, can you zip up these files and post them here? thanks.

log/zdesktop.log
log/zdesktop.out
.install4j/installation.log

[charlie98]

thanks for looking at this

I have attached a zip file with several files. On my system I do not have an .install4j/installation.log. the only install4j there is contains one line

JRE_VERSION /usr 1 5 0 16

[charlie98]

after some further investigation and an attempt to reinstall I was able to get this install4j file

[jjzhuang]

This usually means there's a javascript error. Could you try this Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

[charlie98]

Originally Posted by jjzhuang

This usually means there's a javascript error. Could you try this Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

here is the result from the error console

Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIShellService.getDefaultApplicationForURIScheme]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///Users/chuck/zimbra/zdesktop/macos/prism/Prism.app/Contents/Resources/extensions/prism-runtime@developer.mozilla.org/components/nsPlatformGlue.js :: isRegisteredProtocolHandler :: line 391" data: no]
Source File: file:///Users/chuck/zimbra/zdesktop/macos/prism/Prism.app/Contents/Resources/extensions/prism-runtime@developer.mozilla.org/components/nsPlatformGlue.js
Line: 391

[jjzhuang]

Is that the only error? Thanks!

[charlie98]

Originally Posted by jjzhuang

Is that the only error? Thanks!

that's the only "error". if you want warnings there are lots. I could not find what file the warnings were saved in and you can only get one at atime.

[jjzhuang]

warnings are usually not relevant. we are looking into this and will see if there's a quick workaround.

[jmhe]

Please help us to collect one more important information on your mac:
- run Mail.app (from spotlight), setup an account if you have not done so.
- go to Mail->Preferences->General

What's the value of the "Default email reader" field ? Thanks.