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Thread: Mac - updated desktop "loading" never finishes

  1. #1
    charlie98 is offline Junior Member
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    Default Mac - updated desktop "loading" never finishes

    Zimbra on my Mac (10.5.6) asked to upgrade from .92 to 1.0(C) which I did. When Zimbra starts the screen shows "Loading" but it never finishes. I have tried to go back to .92 but the message claims that installing a previous version is not allowed.

    I found some uninstall instructions that were old and they did not work.

    What are the "current" uninstall instructions?

  2. #2
    jmhe is offline Zimbra Employee
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    here is link to the current instruction:

    Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki


    before you uninstall it, can you zip up these files and post them here? thanks.

    log/zdesktop.log
    log/zdesktop.out
    .install4j/installation.log

  3. #3
    charlie98 is offline Junior Member
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    thanks for looking at this

    I have attached a zip file with several files. On my system I do not have an .install4j/installation.log. the only install4j there is contains one line
    JRE_VERSION /usr 1 5 0 16
    Attached Files Attached Files

  4. #4
    charlie98 is offline Junior Member
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    after some further investigation and an attempt to reinstall I was able to get this install4j file
    Attached Files Attached Files

  5. #5
    jjzhuang is offline Zimbra Employee
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    This usually means there's a javascript error. Could you try this Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

  6. #6
    charlie98 is offline Junior Member
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    Quote Originally Posted by jjzhuang View Post
    This usually means there's a javascript error. Could you try this Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki
    here is the result from the error console
    Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIShellService.getDefaultApplicationForURIScheme]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///Users/chuck/zimbra/zdesktop/macos/prism/Prism.app/Contents/Resources/extensions/prism-runtime@developer.mozilla.org/components/nsPlatformGlue.js :: isRegisteredProtocolHandler :: line 391" data: no]
    Source File: file:///Users/chuck/zimbra/zdesktop/macos/prism/Prism.app/Contents/Resources/extensions/prism-runtime@developer.mozilla.org/components/nsPlatformGlue.js
    Line: 391

  7. #7
    jjzhuang is offline Zimbra Employee
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    Is that the only error? Thanks!

  8. #8
    charlie98 is offline Junior Member
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    Quote Originally Posted by jjzhuang View Post
    Is that the only error? Thanks!
    that's the only "error". if you want warnings there are lots. I could not find what file the warnings were saved in and you can only get one at atime.

  9. #9
    jjzhuang is offline Zimbra Employee
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    warnings are usually not relevant. we are looking into this and will see if there's a quick workaround.

  10. #10
    jmhe is offline Zimbra Employee
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    Please help us to collect one more important information on your mac:
    - run Mail.app (from spotlight), setup an account if you have not done so.
    - go to Mail->Preferences->General

    What's the value of the "Default email reader" field ? Thanks.

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