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Thread: Installation Help

  1. #1
    laura060608 is offline New Member
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    Question Installation Help

    I just downloaded the Desktop version for windows. I downloaded the file but when i click to open the file all it does is open another internet browser (Safari) and doesn't do anything else.

    How do I open the file and How to I install?

    I must be computer challenged?

    Thank You!

  2. #2
    jjzhuang is offline Zimbra Employee
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    are you on windows or mac?

  3. #3
    laura060608 is offline New Member
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    I am using Windows



    any idea?

  4. #4
    jjzhuang is offline Zimbra Employee
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    so can you tell me what's the name of the file you downloaded, and how large is that file?

  5. #5
    laura060608 is offline New Member
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    yes, the file is called - zdesktop 0 92 build 1418 win32 (2).download

    its from the website - Zimbra on your Desktop



    then safari opens

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by laura060608 View Post
    yes, the file is called - zdesktop 0 92 build 1418 win32 (2).download

    its from the website - Zimbra on your Desktop



    then safari opens
    You were also asked what the size of the file is, can you post the exact size of that file.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    jjzhuang is offline Zimbra Employee
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    The file name is definitely wrong. How did you download it? It should have an extension of .exe, not .download.

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Actually, that sounds like the browser isn't handling the download correctly. What happens if you right-click on the link and then 'save as', do you get the file downloaded correctly?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    ncoloe is offline Starter Member
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    Default browser .download file wont run...

    Hello - I suspect that you have already fixed this but if you didnt yet - then my browser (chrome) did the same, I changed the exension on the file from .download to .exe and it then executed and installed fine.

  10. #10
    hypermails is offline Junior Member
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    if you downloaded the file and it has a .download ext - rename it to .exe and it will work.

    I have seen this file names several times !!

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