Installation Help

[laura060608]

I just downloaded the Desktop version for windows. I downloaded the file but when i click to open the file all it does is open another internet browser (Safari) and doesn't do anything else.

How do I open the file and How to I install?

I must be computer challenged?

Thank You!

[jjzhuang]

are you on windows or mac?

[laura060608]

I am using Windows



any idea?

[jjzhuang]

so can you tell me what's the name of the file you downloaded, and how large is that file?

[laura060608]

yes, the file is called - zdesktop 0 92 build 1418 win32 (2).download

its from the website - Zimbra on your Desktop



then safari opens

[phoenix]

Originally Posted by laura060608

yes, the file is called - zdesktop 0 92 build 1418 win32 (2).download

its from the website - Zimbra on your Desktop



then safari opens

You were also asked what the size of the file is, can you post the exact size of that file.

[jjzhuang]

The file name is definitely wrong. How did you download it? It should have an extension of .exe, not .download.

[phoenix]

Actually, that sounds like the browser isn't handling the download correctly. What happens if you right-click on the link and then 'save as', do you get the file downloaded correctly?

[ncoloe]

Hello - I suspect that you have already fixed this but if you didnt yet - then my browser (chrome) did the same, I changed the exension on the file from .download to .exe and it then executed and installed fine.

[hypermails]

if you downloaded the file and it has a .download ext - rename it to .exe and it will work.

I have seen this file names several times !!