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Thread: installation help

  1. #1
    ghostface is offline New Member
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    Unhappy installation help

    Altough I searched the related threads, I could not find a solid answer-solution for my problem.
    During installation I receive the zinclet error and when I try to start the program, it gives the below error message;
    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop
    I installed a couple of times but no progress and my system is xp sp3. Any advices will be welcomed. Regards....

  2. #2
    jjzhuang is offline Zimbra Employee
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    could you take a look at <install>/log/zdesktop.out file and zdesktop.log file? if you see something that looks like an error please attach here.

  3. #3
    ghostface is offline New Member
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    Default log file

    Thanks for support.
    Log file includes the following lines which does not lecture me much;
    ERROR: Unknown condition: Settings\Ari\Local
    ERROR: Unknown condition: Settings\Application
    ERROR: Unknown condition: Data\Zimbra\zdesktop/jetty
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    438 INFO [main] log - jetty-6.1.5
    609 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=-1 euid=-1 gid=-1 egid=-1
    1406 INFO [main] security - keystore not present

    Any suggestion? Thanks and very best regards

  4. #4
    jmhe is offline Zimbra Employee
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    can you upload .install4j/installation.log?

  5. #5
    ghostface is offline New Member
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    Default Thanks

    Thanks for intererest.
    As the file is more than 2 mb, I uploaded the file to the below link,
    2shared - download installation.log

    Thanks for time....

  6. #6
    jmhe is offline Zimbra Employee
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    can you run firefox and point it to http : // localhost:7633/ ? are you able to login this way?

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