[SOLVED] Beta5 - lost folders/calendars/tasks/contacts in lefthand pane after shares

[John Marsden, FH Ba]

Originally Posted by jjzhuang

could you file a bug with the zdesktop.log file you attached? I do see a bug, so we should fix that. but that bug doesn't seem to be a cause of missing folder tree.

Bug filed as: Bug 33783 zimbraPrefMailFlashIcon: attribute type undefined
Bug 33783 – zimbraPrefMailFlashIcon: attribute type undefined

[jjzhuang]

Originally Posted by John Marsden, FH Ba

Yes. I experienced this in both Prism & Firefox

OK great! Please use this URL in firefox:

http://localhost:7633/zimbra/desktop/login.jsp?dev=1

This will popup a new firefox window with soap debug trace. Let it finish loading, make sure the tree is still blank, and copy+past the entire trace from the popup firefox window to file a new bug. Thanks a lot for your help!

[John Marsden, FH Ba]

Originally Posted by jjzhuang

OK great! Please use this URL in firefox:

http://localhost:7633/zimbra/desktop/login.jsp?dev=1

This will popup a new firefox window with soap debug trace. Let it finish loading, make sure the tree is still blank, and copy+past the entire trace from the popup firefox window to file a new bug. Thanks a lot for your help!

Bug filed as: Bug 33784 blank folder tree issue in both prism and firefox
Bug 33784 – blank folder tree issue in both prism and firefox

[jjzhuang]

Thanks John! Now please try one last thing. Go into Options tab and select the Mail subtab. Find the checkbox "Flash the browser title" and uncheck that. Save, and then do a Shift+F5 reload. See if it makes any difference. Thanks!

[John Marsden, FH Ba]

Originally Posted by jjzhuang

Thanks John! Now please try one last thing. Go into Options tab and select the Mail subtab. Find the checkbox "Flash the browser title" and uncheck that. Save, and then do a Shift+F5 reload. See if it makes any difference. Thanks!

OK. I presume you mean the "Preferences" tab . Went into Mail subtab but "Flash the browser title" is already unchecked. Tried checking it, saving, reloading - still no folder tree. Unchecked again, saved, reloaded. Still no folder tree.

[jjzhuang]

OK, we'll analyze the soap trace. Please stay tuned. Thanks for your help and sorry about the inconvenience!

[John Marsden, FH Ba]

Identified as problem related to faulty shared folder permissions. Deleting relevant share using Zimbra web client interface and letting delete synch to ZDesktop solves problem - the folder trees all re-appear on reloading ZDesktop!

Thanks Zimbra team for guidance on this, and for a great product!

[jjzhuang]

Thanks John! It's definitely a bug and we'll fix it.

[ehasting]

I just want to confirm that deleting the share i was not allowed to see from the webclient made the desktop version work again!

Thanks for the work around, and also quick response from Zimbra-team.

You are getting closer to a product that will remove the need for outlook in our company. (using outlook with desktop connector today)

[jjzhuang]

Yeah the next phase is to focus on stability. We are at 99% feature complete for 1.0. Thanks for beta testing!