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Thread: Error: Service error. Please check your server settings; verify your email address...

  1. #1
    Limeyface is offline New Member
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    Thumbs down Error: Service error. Please check your server settings; verify your email address...

    Hi,

    Just install ZD 0.9 on ubuntu 8.04. Installed fine.

    Now getting the following error when trying to set up a gmail account using IMAP:

    Service error. Please check your server settings; verify your email address, password or IMAP access (if required).

    FYI, I have IMAP access working on Thunderbird and Outlook (on my XP machine), so it's not a gmail account setting. Have entered the login information multiple times, so it's not that either.....

    Thoughts?

  2. #2
    jjzhuang is offline Zimbra Employee
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    you probably typed something wrong. double check your smtp settings. if it still doesn't work, send us a screenshot of the setup page.

  3. #3
    hfschwing is offline New Member
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    I have a very similar problem and posted it as well(a few posts earlier than yours referencing the web/mail hosting company -Dreamhost- as I thought that was the problem). I have triple checked my input and it is not a typo(used cut and paste from the working Thunderbird account).

  4. #4
    Limeyface is offline New Member
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    Quote Originally Posted by jjzhuang View Post
    you probably typed something wrong. double check your smtp settings. if it still doesn't work, send us a screenshot of the setup page.
    jjzhuang - I have checked, double-ckecked and triple checked. I haven't.

    How does one send you a screenshot? I have two zipped and ready to send.

  5. #5
    Limeyface is offline New Member
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    Quote Originally Posted by hfschwing View Post
    I have a very similar problem and posted it as well(a few posts earlier than yours referencing the web/mail hosting company -Dreamhost- as I thought that was the problem). I have triple checked my input and it is not a typo(used cut and paste from the working Thunderbird account).
    I'll let you know when I get a fix.

  6. #6
    jjzhuang is offline Zimbra Employee
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    You can send as email attachment to me.

  7. #7
    plal is offline Member
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    i believe i have found the fix, at least for imap type - select the ssl for both incoming and outgoing mail. this problem wasn't in build 1083 but appeared when i upgraded to 1278 today. hope it helps.

  8. #8
    hfschwing is offline New Member
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    Using ssl both ways fixes the problem for me. Thanks. I guess there is still something wrong with the current build though.

  9. #9
    ussini is offline New Member
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    I to am get the "service error" message, but only intermittently & only for my yahoo accounts (for which SSL is not an option in the account setting). Any ideas?

  10. #10
    kvorion is offline Starter Member
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    I am getting the same error when I try to configure my department email ID using imap. I am sure I am not entering any incorrect values.
    Last edited by kvorion; 10-19-2008 at 12:35 AM.

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