Cant connect to any server

[faulpaul]

Hi,

I have a strange error.
I have used Zimbra Desktop on my RHEL 5 maschien, and its working great.
However, it does not work on Fedora 9.
I can install it and start it, but when I try to configure an account, it fails to connect.

Connection failed. Please verify your server and port settings.

This happends regarless if I use IMAP, POP3 or Zimbra accounts.
Any ideas what that could be?

Cheers,
Paul

[jjzhuang]

could you check logs under <install>/log?

could you try restarting the background service?

[faulpaul]

Here are the logs:

----------------------------------------------------------------
2008-09-22 13:54:14.441 GMT:
Booting Derby version The Apache Software Foundation - Apache Derby - 10.3.3.0 - (652961): instance c013800d-011c-8a56-c447-0000039de0e8
on database directory /home/$username/zimbra/zdesktop/derby

Database Class Loader started - derby.database.classpath=''
2008-09-22 15:54:16,991 WARN [main] [] misc - LC.get(debug_calendar_allow_non_display_alarms) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_calendar_allow_organizer_specified_al arms) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_calendar_force_utc) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_validate_outgoing_icalendar) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_disable_conversation) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_disable_filter) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_disable_message_analysis) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_disable_mime_part_extraction) was null, returning empty string
2008-09-22 15:54:16,992 WARN [main] [] misc - LC.get(debug_disable_indexing) was null, returning empty string
2008-09-22 15:54:16,993 WARN [main] [] misc - LC.get(debug_disable_objects) was null, returning empty string
2008-09-22 15:54:16,993 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_separate ly) was null, returning empty string
2008-09-22 15:54:16,993 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_together ) was null, returning empty string
2008-09-22 15:54:16,993 WARN [main] [] misc - LC.get(debug_disable_redolog_fsync) was null, returning empty string
2008-09-22 15:54:16,993 WARN [main] [] misc - LC.get(debug_disable_message_store_fsync) was null, returning empty string
2008-09-22 15:54:16,994 WARN [main] [] misc - LC.get(debug_disable_calendar_resource_permission_ denied_reply) was null, returning empty string
2008-09-22 15:54:16,994 WARN [main] [] misc - LC.get(debug_check_mailbox_cache_consistency) was null, returning empty string
2008-09-22 15:54:17,455 DEBUG [main] [] offline - Loading 5 folder mappings for service 'yahoo.com'
2008-09-22 15:54:17,456 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
2008-09-22 15:54:17,456 DEBUG [main] [] offline - Loading 3 folder mappings for service 'aol.com'
2008-09-22 15:54:17,456 DEBUG [main] [] offline - Loading 7 folder mappings for service '.msexchange'
2008-09-22 15:54:22,178 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2008-09-22 15:54:22,605 INFO [main] [] log - Opened /home/$username/zimbra/zdesktop/jetty/logs/access_log.2008-09-22
2008-09-22 15:54:22,613 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
2008-09-22 15:56:02,210 DEBUG [btpool0-5] [name=zimbra;ip=127.0.0.1;] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">$username@mailserver.com</account><password>$password</password></AuthRequest>
Zimbra server process is running as uid=500 euid=500 gid=501 egid=501
0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
511 INFO [main] log - jetty-6.1.5
794 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.

[faulpaul]

It works when I use the IP instead of the server name...

Im so happy to have my ZDC back...

[jjzhuang]

It sounds like some kind of weird dns caching issue on linux.

[faulpaul]

Can I do something to get this resolved?

[jjzhuang]

not sure. you could try restarting the desktop server.

[plal]

i believe i have found the fix, at least for imap type - select the ssl for both incoming and outgoing mail. this problem wasn't in build 1083 but appeared when i upgraded to 1278 today. hope it helps.

[faulpaul]

Thanks for your help, but SSL encrypion does not help in my case

[plal]

when creating a new account, choose 'other/pop/imap account' & also try enabling 'username and password required for sending mail'