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Thread: Desktop Won't Run or Unnstall

  1. #1
    In_The_Ville is offline Special Member
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    Default Desktop Won't Run or Unnstall

    Help! Desktop Beta .9 on XP Pro. The package will not run. I get a message that says "Couldn't start Yahoo! Zimbra Desktop server, giving up". I cannot uninstall the program through Add/Remove Programs, and if I try to re-run the installer, I get: "Previous version cannot be uninstalled. New install can't continue."

    Windows sucks, but I have users on it. Any ideas?

  2. #2
    jmhe is offline Zimbra Employee
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    Default

    You can just manually delete the installation directory (on XP, the default is c:\zimbra\zdesktop") and re-run the installer.

    But before you delete everything in that folder, can you attach all the files you may find under "log" sub-directory? Those might be useful in figuring out why the server could not be started.

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