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Thread: ZD Beta 2 for Windows crashes

  1. #1
    ms2k is offline Active Member
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    Exclamation ZD Beta 2 for Windows crashes

    After installing "zdesktop_0_84_build_1116_win32.exe" on several Windows XP machines, the program crashes with a full page of visible errors when attempting to enter a standard Zimbra mail account.

    Will a fix for this new release be available soon?

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Woah - can you post some of the errors?
    Or better yet attach some logs from drive:\zimbra\zdesktop\log (or wherever you've installed it)

  3. #3
    ms2k is offline Active Member
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    Mailbox.log contents:

    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_calendar_allow_non_display_alarms) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_calendar_force_utc) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_validate_outgoing_icalendar) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_conversation) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_filter) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_message_analysis) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_mime_part_extraction) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_indexing) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_objects) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_separate ly) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_together ) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_redolog_fsync) was null, returning empty string
    2008-04-11 18:39:24,531 WARN [main] [] misc - LC.get(debug_disable_message_store_fsync) was null, returning empty string
    2008-04-11 18:39:31,546 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2008-04-11 18:39:31,796 INFO [main] [] log - Opened C:\zimbra\zdesktop\jetty\logs\access_log.2008-04-11
    2008-04-11 18:39:31,812 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
    2008-04-11 18:39:31,812 INFO [main] [] log - Started SelectChannelConnector@localhost:7634
    2008-04-11 18:39:32,984 WARN [Thread-20] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-04-11 18:39:33,000 WARN [Thread-20] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-04-11 18:39:33,187 WARN [Thread-22] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-04-11 18:39:33,187 WARN [Thread-22] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-04-11 18:39:33,281 WARN [Thread-23] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-04-11 18:39:33,281 WARN [Thread-23] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-04-11 18:39:33,390 WARN [Thread-24] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-04-11 18:39:33,609 WARN [Thread-28] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-04-11 18:39:33,609 WARN [Thread-28] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-04-11 18:39:33,687 WARN [Thread-29] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-04-11 18:39:33,765 WARN [Thread-30] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-04-11 18:39:33,765 WARN [Thread-30] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-04-11 18:40:15,937 INFO [btpool0-14] [name=zimbra;ip=127.0.0.1;] offline - Remote Zimbra Server Version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK
    2008-04-11 18:40:15,937 WARN [btpool0-14] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteHost
    2008-04-11 18:40:15,937 WARN [btpool0-14] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemotePort
    2008-04-11 18:40:15,937 WARN [btpool0-14] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteSsl
    2008-04-11 18:40:27,328 DEBUG [sync-timer-texbase@coconainc.com] [] offline - <SyncResponse md="1207960819" token="9199" s="93912" xmlns="urn:zimbraMail">
    <folder ms="8900" color="0" md="1205035744" u="0" f="" url="" n="0" s="0" id="11" rev="1">
    <folder view="conversation" ms="8900" md="1205035744" l="11" id="9" rev="1" color="0" f="" u="0" url="" n="0" name="Conversations" s="0"/>
    <folder view="tag" ms="8900" md="1205035744" l="11" id="8" rev="1" color="0" f="" u="0" url="" n="0" name="Tags" s="0"/>
    <folder ms="8900" color="0" md="1205035744" u="0" f="" url="" n="0" l="11" name="USER_ROOT" s="0" id="1" rev="1">
    <folder view="document" ms="8900" md="1205035744" l="1" id="16" rev="8800" color="0" f="" u="0" rest="https://mail1.traptek.com/home/texbase/Briefcase" url="" n="0" name="Briefcase" s="0"/>
    <folder view="appointment" ms="8900" md="1205035744" l="1" id="10" rev="1" color="0" f="#" u="0" rest="https://mail1.traptek.com/home/texbase/Calendar" url="" n="0" name="Calendar" s="0"/>
    <folder view="message" ms="8900" md="1205035744" l="1" id="14" rev="1" color="0" f="" u="0" url="" n="0" name="Chats" s="0"/>
    <link view="contact" ms="8900" md="1205035744" owner="admin@coconainc.com" l="1" zid="4b1b4543-0aec-42a5-bd5c-a7205b3bd483" id="402" rev="6604" color="0" f="" u="0" rest="https://mail1.traptek.com/home/texbase/Cocona%20Contacts" rid="6260" name="Cocona Contacts"/>
    <folder view="contact" ms="8900" md="1205035744" l="1" id="7" rev="1" color="0" f="" u="0" rest="https://mail1.traptek.com/home/texbase/Contacts" url="" n="0" name="Contacts" s="0"/>
    <folder view="message" ms="8900" md="1205035744" l="1" id="6" rev="1" color="0" f="" u="0" url="" n="0" name="Drafts" s="0"/>
    <folder view="contact" ms="8900" md="1205035744" l="1" id="13" rev="1" color="0" f="" u="0" rest="https://mail1.traptek.com/home/texbase/Emailed%20Contacts" url="" n="1" name="Emailed Contacts" s="0">
    <cn ids="322"/>
    </folder>
    <folder view="message" ms="9103" md="1206633765" l="1" id="2" rev="1" color="0" f="u" u="2" url="" n="13" name="Inbox" s="77888">
    <m ids="420,400,380,360,340,320,283,280,264,263,262,2 61,260"/>
    </folder>
    <folder view="message" ms="8900" md="1205035744" l="1" id="4" rev="1" color="0" f="" u="0" url="" n="0" name="Junk" s="0"/>
    <folder view="wiki" ms="8900" md="1205035744" l="1" id="12" rev="1" color="0" f="" u="0" rest="https://mail1.traptek.com/home/texbase/Notebook" url="" n="0" name="Notebook" s="0"/>
    <folder view="message" ms="9102" md="1206633765" l="1" id="5" rev="1" color="0" f="" u="0" url="" n="4" name="Sent" s="4802">
    <m ids="421,361,341,321"/>
    </folder>
    <folder view="task" ms="8900" md="1205035744" l="1" id="15" rev="1" color="0" f="#" u="0" rest="https://mail1.traptek.com/home/texbase/Tasks" url="" n="0" name="Tasks" s="0"/>
    <folder ms="8900" color="0" md="1205035744" u="0" f="" url="" n="1" l="1" name="Trash" s="11220" id="3" rev="1">
    <m ids="401"/>
    </folder>
    </folder>
    </folder>
    </SyncResponse>
    2008-04-11 18:40:27,328 DEBUG [sync-timer-texbase@coconainc.com] [] offline - starting initial sync
    2008-04-11 18:40:27,468 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (11): ROOT
    2008-04-11 18:40:27,562 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (9): Conversations
    2008-04-11 18:40:27,578 INFO [sync-timer-dir] [] offline - dsync: remote server version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK
    2008-04-11 18:40:27,578 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailStatus
    2008-04-11 18:40:27,593 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailTransport
    2008-04-11 18:40:28,359 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: texbase@coconainc.com
    2008-04-11 18:40:28,484 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (8): Tags
    2008-04-11 18:40:28,625 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (1): USER_ROOT
    2008-04-11 18:40:28,765 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (6): Drafts
    2008-04-11 18:40:28,921 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (2): Inbox
    2008-04-11 18:40:30,640 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (420): test
    2008-04-11 18:40:30,781 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (400): Share Created
    2008-04-11 18:40:30,890 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (380): 939
    2008-04-11 18:40:30,984 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (360): 801
    2008-04-11 18:40:31,078 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (340): 744
    2008-04-11 18:40:31,187 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (320): 709am
    2008-04-11 18:40:31,296 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (283): tb 212
    2008-04-11 18:40:31,406 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (280): 1209 sun
    2008-04-11 18:40:31,531 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (264): 1109
    2008-04-11 18:40:31,640 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (263): 1222
    2008-04-11 18:40:31,796 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (262): tt
    2008-04-11 18:40:31,890 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (261): 1132
    2008-04-11 18:40:31,984 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (260): tb 1230
    2008-04-11 18:40:32,218 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (10): Calendar
    2008-04-11 18:40:32,359 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (7): Contacts
    2008-04-11 18:40:32,500 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (13): Emailed Contacts
    2008-04-11 18:40:32,734 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created contact (322): mark
    2008-04-11 18:40:33,265 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (12): Notebook
    2008-04-11 18:40:33,375 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (16): Briefcase
    2008-04-11 18:40:33,531 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (5): Sent
    2008-04-11 18:40:33,937 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (421): Re: test
    2008-04-11 18:40:34,046 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (361): 804
    2008-04-11 18:40:34,156 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (341): 744
    2008-04-11 18:40:34,265 DEBUG [sync-timer-texbase@coconainc.com] [] offline - initial: created message (321): 725
    2008-04-11 18:40:34,484 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (14): Chats
    2008-04-11 18:40:34,609 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (4): Junk
    2008-04-11 18:40:34,765 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (15): Tasks
    2008-04-11 18:40:34,875 DEBUG [sync-timer-texbase@coconainc.com] [] offline - delta: updated folder (3): Trash
    2008-04-11 18:40:35,343 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - initial: created message (401): Share Created
    2008-04-11 18:40:35,984 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - ending initial sync
    2008-04-11 18:40:36,109 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - starting delta sync [token 9199]
    2008-04-11 18:40:36,109 DEBUG [sync-timer-[accountname]@coconainc.com] [] offline - ending delta sync [token 9199]
    2008-04-11 18:40:38,500 WARN [btpool0-11] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemotePort
    2008-04-11 18:40:38,500 WARN [btpool0-11] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteSsl
    2008-04-11 18:40:38,500 WARN [btpool0-11] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteHost
    2008-04-11 18:40:42,187 INFO [sync-timer-dir] [] offline - dsync: remote server version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK
    2008-04-11 18:40:44,390 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: [accountname]@[domainname]

  4. #4
    jholder's Avatar
    jholder is offline Former Zimbran
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    Hi,
    Can you post the error, or a screenshot?

    Thanks

  5. #5
    Klug's Avatar
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    Quote Originally Posted by ms2k View Post
    2008-04-11 18:40:15,937 INFO [btpool0-14] [name=zimbra;ip=127.0.0.1;] offline - Remote Zimbra Server Version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK
    That might be the problem : zDesktop beta 2 does not like 5.0.2 servers.

    You need to upgrade your server to 5.0.4 or downgrade zDesktop.
    Last edited by Klug; 04-12-2008 at 04:50 AM.

  6. #6
    ms2k is offline Active Member
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    Quote Originally Posted by Klug View Post
    That might be the problem : zDesktop beta 2 does not like 5.0.2 servers.

    You need to upgrade your server to 5.0.4 or downgrade zDesktop.
    Okay. That makes sense, thanks. I'll upgrade the server this weekend to latest version.... Also, is there an easier way to upgrade from Beta1 to Beta2 short of performing a full ZD uninstall, and then installing Beta 2? Thanks.

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