Three Error Message When installing Zimbra

[Hegomanya]

Hi Zimbra Forum Team;

i want to install Zimbra Desktop but i have a problem. I have some error message when i am installing it...

First error message: Failed to start Zimbra Desktop core service. And it installed Core Service, but second error came: Failed to inject zimlets. Some fetures may be missing. and then i started Zimbra and last error: The connection was refused when attempting to contact localhost:7633.

please help me...
how can i solve this problem?

[jjzhuang]

Sounds like a botched installation. What platform are you on? Can you find any errors in logs under <install>/log?

[Hegomanya]

I am using Windows XP SP2... and i cant find any errors...

[jjzhuang]

OK please wait for the next release which is scheduled for next week. Thanks!

[Hegomanya]

I found error message:

HTTP ERROR: 500

com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
Code:service.FAILURE

RequestURI=/zimbra/desktop/console.jsp;jsessionid=100h6kjngscqu

Caused by:

javax.el.ELException: com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
Code:service.FAILURE
at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:266)
at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
at com.sun.el.parser.AstEmpty.getValue(AstEmpty.java: 62)
at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
at org.apache.jsp.desktop.console_jsp._jspx_meth_c_wh en_0(console_jsp.java:174)
at org.apache.jsp.desktop.console_jsp._jspx_meth_c_ch oose_0(console_jsp.java:147)
at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:89)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:38)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
Code:service.FAILURE
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:99)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:243)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:219)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:295)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:259)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:171)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:143)
at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:158)
at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:24)
at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:28)
at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:88)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
... 37 more

Caused by:

com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token
ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a
Code:service.FAILURE
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:99)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:243)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:219)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:295)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:259)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:171)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:143)
at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:158)
at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:24)
at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:28)
at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:88)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
at com.sun.el.parser.AstEmpty.getValue(AstEmpty.java: 62)
at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
at org.apache.jsp.desktop.console_jsp._jspx_meth_c_wh en_0(console_jsp.java:174)
at org.apache.jsp.desktop.console_jsp._jspx_meth_c_ch oose_0(console_jsp.java:147)
at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:89)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:38)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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[jjzhuang]

Hi, this is very helpful. Is that the entire log? Could you send the entire mailbox.log so we can analyze it? Thanks!