Zimbra Windows download not working

[jholder]

What version of ZCS are you attempting to sync against?

[sturgis]

Originally Posted by jholder

What version of ZCS are you attempting to sync against?

zmcontrol -v
Release 4.5.4_GA_763.RHEL4_20070326134650 CentOS4 FOSS edition

Cheers

[edunn@adpt]

I too am getting the same while trying to sync with the server on a Windows xp workstation...

Zimbra Desktop version 0.53 against a Zimbra 4.5.5

[jholder]

Please paste your error.

[edunn@adpt]

the Internet explorer error: name - TypeError message - 'children' is null or not an object number - -2146823281 description - 'children' is null or not an object

Firefox:
message - newParent has no properties
fileName - http://localhost:7633/zimbra/js/zimb...v=070621192601
lineNumber - 992
stack - (undefined)@http://localhost:7633/zimbra/js/zimbraMail/share/model/ZmOrganizer.js?v=070621192601:992
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/share/model/ZmFolder.js?v=070621192601:296
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:461
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:362
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:288
([object Object],[object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:219
apply([object Object],[object Array])@:0
([object Object])@http://localhost:7633/zimbra/js/Boot_all.js?v=070621192601:351
([object Object],[object Object])@http://localhost:7633/zimbra/js/zimbra/csfe/ZmCsfeCommand.js?v=070621192601:357
apply([object Object],[object Array])@:0
([object Object])@http://localhost:7633/zimbra/js/Boot_all.js?v=070621192601:351
([object Object],[object Object])@http://localhost:7633/zimbra/js/ajax/net/AjxRpcRequest.js?v=070621192601:207
()@http://localhost:7633/zimbra/js/ajax/net/AjxRpcRequest.js?v=070621192601:130
@:0

name - TypeError
I get these over and over again...

[jholder]

Are you sure you're using .53 and not .58? You way want to uninstall and reinstall.

[edunn@adpt]

The install is: zdesktop_windows_intel_0_53 - I am assuming it is 0.53.. I'll try and uninstall and see about downloading a different version...

[edunn@adpt]

Ok - I have uninstalled and reinstalled - same issue.
I did find this in the install directory after installation was complete:
log4j:WARN No appenders could be found for logger (org.apache.commons.httpclient.HttpClient).
log4j:WARN Please initialize the log4j system properly.

and I see this in the log files:
2007-10-25 09:34:22,125 DEBUG [Timer-Offline-Main] [] offline - resuming initial sync
2007-10-25 09:34:22,250 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (11): ROOT
2007-10-25 09:34:22,359 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (1): USER_ROOT
2007-10-25 09:34:22,484 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (2): Inbox
2007-10-25 09:34:22,484 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account edunn@adpt-tech.com
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(Unknown Source)
at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:261)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:175)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:163)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:128)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

[edunn@adpt]

Do I need to install Apache/Tomcat on my workstation?

[jjzhuang]

No you don't need to install anything else.

The issue you see is a known issue and has been fixed in a later release. However currently 0.58 has a bug that prevents the UI to load in the browser if the server is not a 5.0 server. So in your case if your server is not a 5.0 beta, then you'll need to wait for the next public release. I don't have a date yet but it will be later this year. We are working on a lot of big changes. Thanks for your patience!