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Thread: Desktop wont start OS X

  1. #1
    jjuhnke is offline New Member
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    Exclamation Desktop wont start OS X

    I downloaded and installed the current Zimbra Desktop on OS X 10.4.9. When I double-click the Zimbra Desktop starter, It opens a web browser (firefox) and the message says: (http://localhost:7633/zimbra/mail)

    Unable to connect

    Firefox can't establish a connection to the server at localhost:7633.
    * The site could be temporarily unavailable or too busy. Try again in a few moments.
    * If you are unable to load any pages, check your computer's network connection.
    * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.


    The logfile reads as follows:

    27 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog
    18184 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633
    31452 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634
    31453 [main] INFO org.mortbay.log - jetty-6.1.2rc1
    38142 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
    log4j:WARN No appenders could be found for logger (zimbra.misc).
    log4j:WARN Please initialize the log4j system properly.
    Fatal error: terminating: Failed to loadLibrary(zimbra-native)
    java.lang.UnsatisfiedLinkError: /Users/jjuhnke/zimbra/zdesktop/lib/libzimbra-native.jnilib:
    at java.lang.ClassLoader$NativeLibrary.load(Native Method)
    at java.lang.ClassLoader.loadLibrary0(ClassLoader.jav a:1751)
    at java.lang.ClassLoader.loadLibrary(ClassLoader.java :1676)
    at java.lang.Runtime.loadLibrary0(Runtime.java:822)
    at java.lang.System.loadLibrary(System.java:992)
    at com.zimbra.znative.Util.loadLibrary(Util.java:48)
    at com.zimbra.znative.Util.<clinit>(Util.java:64)
    at com.zimbra.znative.Process.geteuid(Process.java:41 )
    at com.zimbra.cs.servlet.PrivilegedServlet.init(Privi legedServlet.java:138)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:449)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:259)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:593)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1174)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:503)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:444)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:141)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:210)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:929)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.install4j.runtime.Launcher.main(Unknown Source)

    What is not right?

    Firewall is disabled.

    J

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Default

    Do you have the latest version of Java?

  3. #3
    jjuhnke is offline New Member
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    Default Yes?

    Just to make sure I downloaded this and installed it again. I restarted.
    <http://www.apple.com/support/downloads/javaformacosx104release5.html>

    Same problem.

    Same log file after:

    46 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog
    6390 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633
    9192 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634
    9192 [main] INFO org.mortbay.log - jetty-6.1.2rc1
    10676 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
    log4j:WARN No appenders could be found for logger (zimbra.misc).
    log4j:WARN Please initialize the log4j system properly.
    Fatal error: terminating: Failed to loadLibrary(zimbra-native)
    java.lang.UnsatisfiedLinkError: /Users/jjuhnke/zimbra/zdesktop/lib/libzimbra-native.jnilib:
    at java.lang.ClassLoader$NativeLibrary.load(Native Method)
    at java.lang.ClassLoader.loadLibrary0(ClassLoader.jav a:1751)
    at java.lang.ClassLoader.loadLibrary(ClassLoader.java :1676)
    at java.lang.Runtime.loadLibrary0(Runtime.java:822)
    at java.lang.System.loadLibrary(System.java:992)
    at com.zimbra.znative.Util.loadLibrary(Util.java:48)
    at com.zimbra.znative.Util.<clinit>(Util.java:64)
    at com.zimbra.znative.Process.geteuid(Process.java:41 )
    at com.zimbra.cs.servlet.PrivilegedServlet.init(Privi legedServlet.java:138)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:449)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:259)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:593)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1174)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:503)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:444)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:141)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:210)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:929)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.install4j.runtime.Launcher.main(Unknown Source)

    Powerbook G4. OS X 10.4.9

    ?

  4. #4
    jjzhuang is offline Zimbra Employee
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    We don't support PPC yet. Right now it's Intel only. Will have PPC support later. Thanks!

  5. #5
    jjuhnke is offline New Member
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    Default Oh.

    Well that explains it. Tricky stuff PPC, a lot of them still in the environment, but less and less as days pass. Thanks for your quick responses.

    J

  6. #6
    jjuhnke is offline New Member
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    Default Oops one more thing?

    The uninstaller doesn't work either. Can I get a list of files and locations so I can manually remove Zimbra? I attached a screenshot of the error message.
    Attached Images Attached Images

  7. #7
    jjzhuang is offline Zimbra Employee
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    Default

    Unfortunately the uninstaller doesn't work if the installation didn't complete. That's certainly bad and we'll try to improve that.

    In the meantime, you can manually uninstall it.

    1) Make sure the process is not running. If it is, kill it.
    2) Delete your entire <install> folder.
    3) On Mac we also install a launchd agant script. Delete that to be clean: ~/Library/LaunchAgents/com.zimbra.ZimbraDesktopLaunchd.plist

    Thanks!

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