Desktop wont start OS X

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03-31-2007, 05:18 PM
jjuhnke

Desktop wont start OS X

I downloaded and installed the current Zimbra Desktop on OS X 10.4.9. When I double-click the Zimbra Desktop starter, It opens a web browser (firefox) and the message says: (http://localhost:7633/zimbra/mail)

Unable to connect

Firefox can't establish a connection to the server at localhost:7633.
* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer's network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

The logfile reads as follows:

27 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog
18184 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633
31452 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634
31453 [main] INFO org.mortbay.log - jetty-6.1.2rc1
38142 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
log4j:WARN No appenders could be found for logger (zimbra.misc).
log4j:WARN Please initialize the log4j system properly.
Fatal error: terminating: Failed to loadLibrary(zimbra-native)
java.lang.UnsatisfiedLinkError: /Users/jjuhnke/zimbra/zdesktop/lib/libzimbra-native.jnilib:
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.jav a:1751)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java :1676)
at java.lang.Runtime.loadLibrary0(Runtime.java:822)
at java.lang.System.loadLibrary(System.java:992)
at com.zimbra.znative.Util.loadLibrary(Util.java:48)
at com.zimbra.znative.Util.<clinit>(Util.java:64)
at com.zimbra.znative.Process.geteuid(Process.java:41 )
at com.zimbra.cs.servlet.PrivilegedServlet.init(Privi legedServlet.java:138)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:449)
at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:259)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:593)
at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1174)
at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:503)
at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:444)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:141)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
at org.mortbay.jetty.Server.doStart(Server.java:210)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:929)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.mortbay.start.Main.invokeMain(Main.java:183)
at org.mortbay.start.Main.start(Main.java:497)
at org.mortbay.start.Main.main(Main.java:115)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.Launcher.main(Unknown Source)

What is not right?

Firewall is disabled.

J
04-01-2007, 11:30 AM
jholder

Do you have the latest version of Java?
04-01-2007, 08:59 PM
jjuhnke

Yes?

Just to make sure I downloaded this and installed it again. I restarted.
<http://www.apple.com/support/downloads/javaformacosx104release5.html>

Same problem.

Same log file after:

46 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog
6390 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633
9192 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634
9192 [main] INFO org.mortbay.log - jetty-6.1.2rc1
10676 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.
log4j:WARN No appenders could be found for logger (zimbra.misc).
log4j:WARN Please initialize the log4j system properly.
Fatal error: terminating: Failed to loadLibrary(zimbra-native)
java.lang.UnsatisfiedLinkError: /Users/jjuhnke/zimbra/zdesktop/lib/libzimbra-native.jnilib:
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.jav a:1751)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java :1676)
at java.lang.Runtime.loadLibrary0(Runtime.java:822)
at java.lang.System.loadLibrary(System.java:992)
at com.zimbra.znative.Util.loadLibrary(Util.java:48)
at com.zimbra.znative.Util.<clinit>(Util.java:64)
at com.zimbra.znative.Process.geteuid(Process.java:41 )
at com.zimbra.cs.servlet.PrivilegedServlet.init(Privi legedServlet.java:138)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:449)
at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:259)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:593)
at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1174)
at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:503)
at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:444)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:141)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
at org.mortbay.jetty.Server.doStart(Server.java:210)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:929)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.mortbay.start.Main.invokeMain(Main.java:183)
at org.mortbay.start.Main.start(Main.java:497)
at org.mortbay.start.Main.main(Main.java:115)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.Launcher.main(Unknown Source)

Powerbook G4. OS X 10.4.9

?
04-02-2007, 12:00 AM
jjzhuang

We don't support PPC yet. Right now it's Intel only. Will have PPC support later. Thanks!
04-02-2007, 07:31 AM
jjuhnke

Oh.

Well that explains it. Tricky stuff PPC, a lot of them still in the environment, but less and less as days pass. Thanks for your quick responses.

J
04-02-2007, 09:42 AM
jjuhnke

1 Attachment(s)

Oops one more thing?

The uninstaller doesn't work either. Can I get a list of files and locations so I can manually remove Zimbra? I attached a screenshot of the error message.
04-02-2007, 09:54 AM
jjzhuang

Unfortunately the uninstaller doesn't work if the installation didn't complete. That's certainly bad and we'll try to improve that.

In the meantime, you can manually uninstall it.

1) Make sure the process is not running. If it is, kill it.
2) Delete your entire <install> folder.
3) On Mac we also install a launchd agant script. Delete that to be clean: ~/Library/LaunchAgents/com.zimbra.ZimbraDesktopLaunchd.plist

Thanks!