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Thread: Problem accessing my email account as a breatheworld customer

  1. #1
    Steve.Graham is offline Starter Member
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    Default Problem accessing my email account as a breatheworld customer

    When I try to log into my email account as usual (I am a breatheworld.com user)

    breatheworld.com

    I am directed to a domain name site called Gandi.net rather than the usual VMware Zimbra log in page?

    When I go to the VMware Zimbra log in page via Postmaster log in page it tells me my email address or password is incorrect?

    What do I do next?

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by Steve.Graham View Post
    When I try to log into my email account as usual (I am a breatheworld.com user)

    breatheworld.com

    I am directed to a domain name site called Gandi.net rather than the usual VMware Zimbra log in page?
    Obviously the breatheworld.com domain name no longer points to your login page.

    Quote Originally Posted by Steve.Graham View Post
    When I go to the VMware Zimbra log in page via Postmaster log in page it tells me my email address or password is incorrect?
    I don't understand what you mean by "....via Postmaster....".

    Quote Originally Posted by Steve.Graham View Post
    What do I do next?
    I'm afraid there's nothing we can do, your mail account via breatheworld.com is nothing to do with Zimbra (the company) and these are Community support forums, we have no access to the mail server nor your account details. I guess you'll have to find some method of contacting them about your login details.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Steve.Graham is offline Starter Member
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    What I mean by Postmaster

    It is telling me the owners of breatheworld.com have parked the domain name and the owners are

    owner-name: V2C Partners LLP
    organisation: V2C Partners LLP
    person: Nathan Relevy
    address: "4th Floor\r\nHaines House\r\n21 John Street"
    zipcode: WC1N 2BP
    city: London
    country: United Kingdom
    phone: +44.2078347676

    The same people who own Zimbra?

    When I go to V2C Partners LLP site they run Postmaster, when I go to the log in page from here, its the VMware Zimbra log in page I normally arrive at but it does not recognize my email address or password?

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by Steve.Graham View Post
    The same people who own Zimbra?
    No they don't own Zimbra, it's 'owned' by VMware. I have no idea who or what that company is but as they are the owners of that domain name I guess they ran your mail service.

    Quote Originally Posted by Steve.Graham View Post
    When I go to V2C Partners LLP site they run Postmaster, when I go to the log in page from here, its the VMware Zimbra log in page I normally arrive at but it does not recognize my email address or password?
    The "VMware Zimbra" login page is the same for any company that runs the Zimbra software (there's a free and paid-for version) and seeing that page means nothing. Zimbra is a software company that sells it's products, it doesn't run your mail service and as I've already said we do not have access to your account details nor the Zimbra service that you used. If you have no contact details for your email account then I guess you're out of luck. I'm not trying to be difficult here but you're in the wrong place for support for this problem and I don't know where to direct you to get a resolution.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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