Zimbra Desktop 7.1.2 not syncing files in briefcase

[torn]

Hi,

When uploading a file via the Zimbra Desktop 7.1.2 interface, the file is added in the client, but not on the server.

All is fine the other way around. Files upload via the web interface appear correctly in the Zimbra Desktop.

I found an old thread addressing this issue, but the solution seemed to be enabling SSL for the account. However, SSL is enabled for all my accounts. The thread also suggested adding https:// to the server name . This isn't accepted by the client.

Anyway, this is quite anoying. The webclient limits uploads to 10 MB while the desktop accepts 1 GB. Anyhow this is a feature that should work.

I did find an error report. (see below)

Did I do something wrong or is this a bug in the system?

Kind regards for your quick reply.

error report-----------------------------

Product name: Zimbra Desktop
Product version: 7.1.2
Build ID: 10978
Release type: GA
OS Platform: Windows 7 x86 6.1
Time of event: 2011-12-07 10:59:15
Error type: mail.NO_SUCH_FOLDER
Item ID: 17392
Error summary: document sync failed

Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such folder id: 11103
ExceptionId:sync-mbox-nicolas@torn.be:1323251955731:e302ec192572fa09
Code:mail.NO_SUCH_FOLDER ArgitemId, IID, "11103")
at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _FOLDER(MailServiceException.java:181)
at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem .java:1305)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2080)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2066)
at com.zimbra.cs.mailbox.ZcsMailbox.getRenumberedItem ById(ZcsMailbox.java:254)
at com.zimbra.cs.mailbox.ZcsMailbox.getItemById(ZcsMa ilbox.java:240)
at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2921)
at com.zimbra.cs.mailbox.InitialSync.syncDocument(Ini tialSync.java:1551)
at com.zimbra.cs.mailbox.DeltaSync.syncDocuments(Delt aSync.java:983)
at com.zimbra.cs.mailbox.DeltaSync.syncItems(DeltaSyn c.java:240)
at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:178)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:95)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:78)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:102)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

--------------------------------------------------------------------------

[torn]

I've tested this on several machines and on several Zimbra installation. This can't be that I am the only experiencing this.

Anyone any idea? Someone from Zimbra maybe?

[bofh]

your problem is the folder - zdesktop does not sync folders correctly in the briefcase - i dont know if this is the same issue in your case but it could be

anyway a bugreport is already filed and already fixed for next version


in the meantime try - delete that folder in desktop and server
create the folder in the web
see if it syncs
upload the file on desktop


but you should not try to uplaod files above zimbra servers limit - i doubt this would work


i know briefcase in desktop is not working well atm
you could also do a better option

mount briefcase as a webdav drive - this works good for win 7 (even not perfect)
but you can use for any windows (including win7) the netdrive client NetDrive - The Network Drive for Windows
is free for non commercial personal use

works well with it


to mount briefcase you have to use the url

zimbra.example.com/dav/user@domain.com/Briefcase

if you wanna mount an shared folder and lets say you named it SharedFolder you have to
zimbra.example.com/dav/user@domain.com/SharedFolder

(its parallel to briefcase NOT a subfolder)


btw you can use it to sync by webdav on the smartphone too

[torn]

Thank you for this response. Hereby some new facts

* with beta 7.1.3 problem still persists
* the file is not uploaded in a folder but in the root
* webdav seems a good workaround but is not an option for my customers (but thanks anyway)
* the limit mentionned by the online version is 10 MB while in the desktop it's 1GB. However, this is what the 'upload file' reports. I don't seem to find the correct option in my server where I can change this. Does anybody knows where I can find this?

Here under a new error report which seems to be different:

-----------------------------------------
Product name: Zimbra Desktop
Product version: 7.1.3
Build ID: 11167
Release type: BETA
OS Platform: Windows 7 x86 6.1
Time of event: 2012-01-02 15:47:11
Error type: service.RESOURCE_UNREACHABLE
Item ID: 1
Error summary: Sync failed due to IOException for the following items
Items will be retried on next sync
Item Id: 1073743823 Message: PushChanges.sync
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.common.service.ServiceException: resource unreachable: IOException while fetching https://zimbra.torn.be/home/~/Briefc...fums=1?auth=co
ExceptionId:sync-mbox-nicolas@torn.be:1325515610797:02c16c1d6032ef78
Code:service.RESOURCE_UNREACHABLE
at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:270)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:919)
at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:834)
at com.zimbra.cs.mailbox.ZcsMailbox.sendMailItem(ZcsM ailbox.java:703)
at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1115)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:309)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:194)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:192)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:122)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:103)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:269)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.net.SocketException: Connection reset by peer: socket write error
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
at com.sun.net.ssl.internal.ssl.OutputRecord.writeBuf fer(OutputRecord.java:297)
at com.sun.net.ssl.internal.ssl.OutputRecord.write(Ou tputRecord.java:286)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cordInternal(SSLSocketImpl.java:748)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cord(SSLSocketImpl.java:736)
at com.sun.net.ssl.internal.ssl.AppOutputStream.write (AppOutputStream.java:88)
at java.io.BufferedOutputStream.write(BufferedOutputS tream.java:105)
at org.apache.commons.httpclient.methods.InputStreamR equestEntity.writeRequest(InputStreamRequestEntity .java:171)
at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:499)
at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:2114)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:1096)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:398)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:397)
at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:55)
at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:41)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:903)
... 11 more

----------------------------------------------------------------------------

Item Id: 1073743590 Message: PushChanges.sync


Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.common.service.ServiceException: resource unreachable: IOException while fetching https://zimbra.torn.be/home/~/Trash/...fums=1?auth=co
ExceptionId:sync-mbox-nicolas@torn.be:1325515630986:02c16c1d6032ef78
Code:service.RESOURCE_UNREACHABLE
at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:270)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:919)
at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:834)
at com.zimbra.cs.mailbox.ZcsMailbox.sendMailItem(ZcsM ailbox.java:703)
at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1115)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:309)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:194)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:192)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:122)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:103)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:269)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.net.SocketException: Connection reset by peer: socket write error
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
at com.sun.net.ssl.internal.ssl.OutputRecord.writeBuf fer(OutputRecord.java:297)
at com.sun.net.ssl.internal.ssl.OutputRecord.write(Ou tputRecord.java:286)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cordInternal(SSLSocketImpl.java:748)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cord(SSLSocketImpl.java:736)
at com.sun.net.ssl.internal.ssl.AppOutputStream.write (AppOutputStream.java:88)
at java.io.BufferedOutputStream.write(BufferedOutputS tream.java:105)
at org.apache.commons.httpclient.methods.InputStreamR equestEntity.writeRequest(InputStreamRequestEntity .java:171)
at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:499)
at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:2114)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:1096)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:398)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:397)
at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:55)
at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:41)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:903)
... 11 more

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Thank you for some feedback.

Best wishes to everyone for 2012.