Support? are you kiddn?
First which support you get for outlook? NONE
yea there forums and stuff but non related to microsoft so theres no company support from microsoft even for a very expensive product - you have to pay for that a lot to get it
Second Zdesktop is supported.
YOu got a bug go to the bugtracker and announce it (not a lot regular commercial softwarecompanys offers that)
every report i made got responded and in the meanwhile msot of em are fixed or will be next version
man i would dream to have that in many other applications
but yea theres no real enduser support in the term of where i have to click if i want to do xxxxx
here you have to ask the community - zdesktop was amde as an addon to ZCS which is a neterprise products so this forum is normally on a real high technical level and most users are experts - more or less lol -
but really if you got anoying bugs look at the bugtracker theres a lot of support going on
this is the main reason for me to stay with zimbra 2 years ago
the situation back then was worse and still many basics are not implemented or buggy BUT
we users see not only its getting better but also we get really involed - bugreports are getting read and normaly fixed
cal microsoft on a premium support contract - most commn answer on a bugreport is - its not a bug its a (feature) softwaredesign we decided to go with (not a joke its really that way)
just for the record - the reson for that giant size of desktop is simple
its not a regular programm - its more a light version of the zimbra server - it run in a mozilla sandbox - so practically you use a webapplication running on a local running webserver
hard to tell the real reason why yahoo madeit that way - i would prefer a c application more - but it has one advantage
you can use almost every zimlet (
Zimbra :: Gallery) you could use on the zimbra server also on the desktop and extend functionality
you can also write your own zimlets which isnt that hard - its all javascript - way easier to learn than visual c or visual basic (which you have to for other regular products)
so everything has it ups and downs