ZD 7.1.2 Sync errors with ZCS

[osabrie]

Hi,

We've keep getting some sync errors beetween ZD 7.1.2 and ZCS 7.1.2.
Here is the revelant part of zdesktop.log

2011-10-21 12:14:19,585 INFO  [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - >>>>>>>> name=jm.fabius@exosun.fr;version=7.1.2;build=10978;release=GA;os=Windows 7 x86 6.1;server=7.1.1
2011-10-21 12:14:19,608 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - starting delta sync [token 155794]
2011-10-21 12:14:19,609 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - ending delta sync [token 155794]
2011-10-21 12:14:19,610 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - starting change push
2011-10-21 12:14:19,610 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - ending change push
2011-10-21 12:14:19,631 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - starting delta sync [token 155794]
2011-10-21 12:14:19,631 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - ending delta sync [token 155794]
2011-10-21 12:15:09,134 INFO  [sync-timer-gal] [] offline - Offline GAL sync retry for jm.fabius@exosun.fr
2011-10-21 12:15:09,134 INFO  [sync-timer-gal] [] offline - Offline GAL sync retry bypassed, no retry items
2011-10-21 12:15:24,600 ERROR [offline-poller-jm.fabius@exosun.fr] [] offline - sync failure: jm.fabius@exosun.fr
com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 504 Gateway Time-out
ExceptionId:offline-poller-jm.fabius@exosun.fr:1319192124599:70ed1cf084581d87
Code:service.PROXY_ERROR Arg:(url, STR, "http://mail/service/soap/WaitSetRequest")
	at com.zimbra.common.service.ServiceException.PROXY_ERROR(ServiceException.java:313)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:247)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
	at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393)
	at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:677)
	at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:639)
	at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:634)
	at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:627)
	at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:623)
	at com.zimbra.cs.mailbox.OfflinePoller.waitsetRequest(OfflinePoller.java:124)
	at com.zimbra.cs.mailbox.OfflinePoller.runPoll(OfflinePoller.java:74)
	at com.zimbra.cs.mailbox.OfflinePoller.run(OfflinePoller.java:66)
	at java.lang.Thread.run(Thread.java:619)
2011-10-21 12:16:29,585 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - push: sending mail (1073747053): Re: Zimbra
2011-10-21 12:16:30,384 DEBUG [sync-mbox-jm.fabius@exosun.fr] [mid=2;] offline - push: sent mail (1073747053): Re: Zimbra

Does anyone knows how to fix that ?

[CustomSoft B.V.]

Hi,

Don't know if you already got a solution, but we experience the same issue (also ZD 7.1.2 with ZCS 7.1.2). Seems to be caused by some time-out....

We don't have a final solution, but here's how you at least can get rid of the annoying red/white 'X' errors within ZD: within each account-setup, DO NOT choose 'check for messages: as new mail arrives' (but for instance choose: check after each minute). Then the error-messages within ZD at least dissappear.

Hope however that VMware will solve this issue within the next update or so.
Good luck, and also keep us posted if someone knows the real/final solution.

Thanx, T.