PMJI but I have a similar problem so this is on topic. First install of Zimbra Desktop 7.1. Win 7 x32 – all updated. Lenovo SL300 laptop which runs everything fine. The logs are empty so I can only explain on a “what I’ve done and what I see basis”.
I get the grey/red dot spinning circle on startup and then if I wait for at least 3 minutes I get a “…cannot access server…” message. Sometimes I don’t even get that far – the spinning circle is endless.
If I right click the Zimbra Desktop shortcut on the desktop and ‘run as administrator’ it sometimes loads properly…but only sometimes.
On first install it seemed to work OK, but hung in the ‘processing’ section when I added a POP a/c. I had previously added a gmail a/c without a problem. Oddly, when I can get Zimbra desktop to load I see the Gmail a/c and it appears to work, though I get script errors. After that first install I had removed Zimbra both thru the installer and thru the control panel so the removal process is definitely not removing everything – maybe something is left behind from a borked first install?
I have: Redownloaded, Repaired, Removed, Reinstalled, tried a different user (all are administrators), set recursive full permissions for everyone in the \program files\zimbra folder, disabled anti-virus (MS Essentials), disabled firewall…rebooted again and again. No changes…same issues.
This laptop uses several msvcr runtimes, but there are no msvcr.dlls in system32, they are all local – that’s all I can think of.
I'd be hugely grateful for any assistance since I've reached my knowledge limits here. We’re moving to Linux but I need a windows app because some users are just dead stuck with windows apps.
Tks in advance/T