zimbra desktop briefcase not syncing

[nmirceac]

com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
ExceptionId:btpool0-285:1314864420174:194365052c0987c3
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mailbox.SyncExceptionHandler.isRecov erableException(SyncExceptionHandler.java:146)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:304)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:187)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:191)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:55)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
Caused by: com.zimbra.common.service.ServiceException: resource unreachable: Found
ExceptionId:btpool0-285:1314864420174:194365052c0987c3
Code:service.RESOURCE_UNREACHABLE Arghttp_url, STR, "http://zimbra.example.com/home/~/Briefcase/file.pdf?lbfums=1?auth=co") Arghttp_code, NUM, "302")
at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:270)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:909)
at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:834)
at com.zimbra.cs.mailbox.ZcsMailbox.sendMailItem(ZcsM ailbox.java:711)
at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1057)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:301)



this happens when uploading a file to the briefcase on zdesktop 7.1.1 (linux/mac/win) and zcs 7.1.2_GA_3268 on ubuntu 10_64
the file will not be shown on the web interface, the syncing is actually not happening

it works to upload files to the briefcase on the web interface, and file will show the zdesktop interface and I will be able to delete that file for example.

any ideas?

thank you

[nmirceac]

update...

it works ok if I edit the account and use SSL instead of no security

:|
so it is a bug probably

[phoenix]

Originally Posted by nmirceac

so it is a bug probably

Why do you think it's a bug? Doesn't your Zimbra account use SSL security (i.e. https) for a connection?

[csknight]

Originally Posted by phoenix

Why do you think it's a bug? Doesn't your Zimbra account use SSL security (i.e. https) for a connection?

Must Zimbra Desktop works with SSL connection only?

[phoenix]

Originally Posted by csknight

Must Zimbra Desktop works with SSL connection only?

No, I'm guessing that the poster I replied to has a server that's using SSL. Obviously if the Zimbra server is using SSL then ZD will only be able to use that - why would anyone use anything else to connect to an important mail server?

[csknight]

Hi Bill,

I like to have a quick confirmation on the solution because we currently have the same configuration as the poster and seems to encounter synchronisation issues with ZD too.
We have not installed SSL yet.
So we wonder if connecting using SSL is really the solution.

Thanks!

[phoenix]

Originally Posted by csknight

I like to have a quick confirmation on the solution because we currently have the same configuration as the poster and seems to encounter synchronisation issues with ZD too.

It should work with non-SSL accounts.

Originally Posted by csknight

We have not installed SSL yet.

You don't have to install anything, just change the operating mode from http to https and restart zimbra.

Originally Posted by csknight

So we wonder if connecting using SSL is really the solution.

So, are you saying that you're connecting via SSL even though your server isn't set-up for it?

[csknight]

Originally Posted by phoenix

It should work with non-SSL accounts.

You don't have to install anything, just change the operating mode from http to https and restart zimbra.

So, are you saying that you're connecting via SSL even though your server isn't set-up for it?

Our server does not have SSL yet. So if this is the solution, we would install SSL certification to resolve it. But it does not seem logical if the sync could only work with SSL connections.

Some of the symptoms encountered in ZD :
1. ZD keeps prompting for user / password when selecting "New Email".
2. Emails with attachment stay in the Outbox and does not get sent out.

Any idea whether these are related issues?