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Thread: Yahoo Folders Not Syncing

  1. #1
    ec1543 is offline New Member
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    Default Yahoo Folders Not Syncing

    I installed Zimbra Desktop 7.1.1 a few days ago and have allowed for a few days for my folders to update, however, most of my folders do not sync. I have 44 folders, 11 of which are from Other Inbox from the Yahoo Web Client. When I click on the Send/Receive button, my inbox syncs and then a red circle with an X appears next to my account name. When I hover over the red X, the pop up reads "Last Sync: Unknown, Status: error, Mailbox Size: 356.1 MB).

    Help!

  2. #2
    dywang is offline Zimbra Employee
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    If you click that X, can you see some detailed information ?

  3. #3
    ec1543 is offline New Member
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    Actually, I do. I didnt know that I could do that. Here is the log:



    Failure communicating with remote server. Please try again later.

    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:sync-mbox-ec1543@yahoo.com:1314649673512:9ca2c5f63d658f06
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:442)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:480)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:409)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/OIB Home' failed
    ExceptionId:sync-mbox-ec1543@yahoo.com:1314649673512:9ca2c5f63d658f06
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:384)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:325)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
    ... 11 more
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:501)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:208)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:195)
    at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:322)
    ... 13 more

  4. #4
    jpaul_johnson is offline New Member
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    I'm having the same problem. Is there a limit on the size of the Yahoo account? I just installed ZD 7.1.1 (10917). I had ZD 1.04 installed but chose to let 7.1 deal with it. Looking forward to a solution.

  5. #5
    dywang is offline Zimbra Employee
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    You've already got all the folders though some are missing contents right ? Can you right click to "turn sync off" for folder "OIB Home" and see if the rest can get synced ?


    [QUOTE=ec1543;226001]Actually, I do. I didnt know that I could do that. Here is the log:



    Failure communicating with remote server. Please try again later.

    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed

  6. #6
    jpaul_johnson is offline New Member
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    Got my issue working (my contacts weren't syncing). Sorry if I'm getting in the way. I had to edit my settings, re-enter my password, and get a validation code from Yahoo. It was all pretty much automated. Thanks.

  7. #7
    ec1543 is offline New Member
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    Quote Originally Posted by dywang View Post
    You've already got all the folders though some are missing contents right ? Can you right click to "turn sync off" for folder "OIB Home" and see if the rest can get synced ?

    Quote Originally Posted by ec1543 View Post
    Actually, I do. I didnt know that I could do that. Here is the log:



    Failure communicating with remote server. Please try again later.

    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    I am sorry to report that this did not resolve the issue. I have also turned the sync off for many other folders that have over 1000 emails in them and I continue to see the Red X. Any other suggestions?
    Last edited by phoenix; 09-02-2011 at 12:28 AM.

  8. #8
    dywang is offline Zimbra Employee
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    Can you find zdesktop.log and send it to me at dywang@zimbra.com ? thanks.

  9. #9
    ec1543 is offline New Member
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    Where do I find this? I searched on my computer and through the zimbra help files and could not find where to locate the zdesktop.log.

  10. #10
    CenCoast is offline New Member
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    About 1/3 of my folders synced but the rest show folder names with nothing inside. I have 101 folders below the system folders and 38000 emails. Is this sync something that takes days?

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